GreatBeanBags Reviews 3.784

Arrived on time product as promised seems good quality.

Easy to use online shop, straightforward ordering and checkout. Products were delivered on time, as described, and good support was available on the website.

The bean bag is great, but the delivery service was absolutely, indescribably, shockingly, trauma-inducingly terrible. So I shall be broadcasting my message from the rooftops - as long as this company puts its deliveries in the hands of the abominable PDP, steer clear!!

*(post script): I now see that you have left a reply attempting to minimise the problems I experienced, so allow me to explain further.

The bean bag was a 13th birthday present for my daughter. My only requirement was that it should arrive in time for her birthday. Delivery was arranged for Friday - the birthday was the following Monday. We were away on holiday, but I arranged for my neighbour in the flat below mine, to take in the package. I was notified that the delivery had been unsuccessful, and would be attempted again the following day.

The next morning the delivery guy called me and said that the parcel would not fit into my porch as one of the doors had rusted shut. He thought I had been informed of this problem the previous day. I hadn't. If I had, I would have been able to get my neighbour to resolve the problem. As it was, the delivery guy said he had no option but to take the parcel back to the depot, but said I would be able to collect it from there on Sunday when I returned. Hoping to do this, having no car, I hired a man with a van, for £40, to take me to the depot, in the wilds between Burgess Hill and Hurstpierpoint.

I should add that on returning home I discovered that the delivery guy had not, on either visit, rung my neighbour's bell. She had stayed in for 3 days just waiting. Had the delivery guy rung the bell she could have taken the package into her garage.

On arrival at the depot, I was told that in-person collections had been banned, due to Covid. So following the delivery guy's advice had lost me a morning and £40. However, the operative I spoke to promised - swore - that he would organize delivery for the following morning - my daughter's birthday. This turned out to be a lie.

The next day, after days of attempting - in vain - to speak to a human within the DPD organisation, I came across a message online from someone who had discovered the *secret* customer service number - not displayed on the DPD website - which allows contact with a real-life customer assistant. I called it and was told that no delivery had been arranged but the depot would call me back within an hour. They didn't. But I was notified that my request for a delivery on Tuesday morning (!) had been successful. But I wanted delivery that day, my daughter's birthday.

So I called the secret customer service number again and spoke to another sympathetic assistant. Again I was promised a call-back from the depot and again no such call ever arrived. Third call, third assistant, same story.

So, yes, I eventually got the package on Tuesday morning, but your interpretation of events is very wide of the mark: I was caused 3 days of unnecessary stress and frustration by an inept, dishonest and unprofessional delivery company, and for the first time in 15 years of parenthood, one of my children was not able to open her parents' birthday present until the following day. (It was not even, in practical terms, the "next working day" as DPD were operative on all the days in-between.) I am still seething.

Happy with price. Delivered on time. Great communication. The product is very comfortable and seems to be good quality. Very happy. Highly recommended.

Fab bean bag! Just what we ordered. Lovely snuggly material - we ordered the grey corduroy.

Excellent quality delivery was as agreed granddaughter pleased

Perfect for chilling and especially for snuggling up for movie nights!

Love the Bean Bag I bought for the kids room, it’s so comfy and pretty!

The bean bag is brilliant quality my husband loves sitting on it to play his games and it also looks nice in living room so a good compromise.
The delivery was really quick and reliable will be ordering again!!!

Quick delivery and easy to assemble! Looks and feels great, very pleased 😊

My son is thrilled to bits with his sofa bean bag, it’s sooo comfy he’s slept in it 3 nights since we received it.. looking at buying another for my living room

Great quality beanbag which looks lovely in our lounge, really pleased with our purchase!

Lovely and strong the kids keep jumping on it

Great bean bag....excellent value for money.

Bean Bag Heaven. Gives you a big cuddle when you sit in it. The corduroy is quite luxurious. I cant fault the quality.10 out of 10 GreatBeanBags. Just have to figure out how to get up from it without losing my dignity.

We bought an XL in mustard and a L in blue. Great colours and fabric seems durable. Two adults can get cosy in an XL. L is ideal for my big 9 year old for playing play station although a M would be ok too.

Excellent service - great communication- exactly what it says on the tin

Love my big polar beanbags. Great service and great prosict