Green People Reviews 

166
TrustScore 3 uit 5

3,1

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Beoordeeld met 5 van de 5 sterren

I had bought Green People scent free sun cream 30 from a third party but when I went to use it there were granules in it which were very rough on my skin. I was past the return date so contacted Green... Toon meer

Beoordeeld met 2 van de 5 sterren

I have bought their organic 30 for sensitive skin. It doesn't sting my sensitive eyes. However the last one had white fragments in it, perhaps issue with manufacturing process. The current one i bough... Toon meer

Beoordeeld met 3 van de 5 sterren

Good products. Atrocious customer service. They advertise 20% off first orders all over their website but don't actually provide it which I'm pretty sure is not legally compliant. Customer services ig... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

this sucks. apparently my package was delivered 2 weeks ago in our publoc hallway but i never got any notification email about an attempted or „successful“ delivery. Now i checked the package after tw... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Huidverzorgingskliniek

Informatie afkomstig van verschillende externe bronnen

Discover Green People's organic skin care, hair care, deodorants, toothpaste and sun lotions for all the family. Shop now online or by phone.


Contactgegevens

3,1

Gemiddeld

TrustScore 3 uit 5

166 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 7% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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3,1

Alle reviews

(166)

26 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Bought some toothpaste but at the…

Bought some toothpaste but at the bottom the seal gave way and all came out of the bottom. Replied to an email saying this happened and got a new one sent the following day. The seal doesn't look great but I've tried to be extra careful using it. Thanks again

7 februari 2022
Review zonder uitnodiging
Logo Green People

Antwoord van Green People

Hi Shane,
We apologise about any inconvenience caused. We do believe that any issues with the seal would have been a manufacturing error, however we hope that the replacement sent was better and you got to enjoy our lovely product.
Thank you for your review.
Green People

Beoordeeld met 5 van de 5 sterren

Green and Gentle

Green people are organic and not just kind to the planet, but so kind to our bodies.
I feel confident using their products as there are no harmful ingredients and skin products leave my body feeling refreshed.

28 januari 2022
Review zonder uitnodiging
Logo Green People

Antwoord van Green People

Hi Ms Saunders,
Thank you ever so much for your kind words about our products and company.
We're so thrilled that you love them.
Green People.

Beoordeeld met 3 van de 5 sterren

I've spent a lot of money over…

I've spent a lot of money over Christmas on Green people products and I'm trying to stick with it but the anti aging 24 hour face cream doesn't moisturize enough for me. I have dry sensitive skin and it's just a bit tight and tingly. I've purchased the face scrub the acid drops and two lots of eye cream along with the cleanser. I really want these products to work even though they are expensive there are deals and discounts out there. I just wanted to stop using harsh chemicals on my skin now I've got to A certain point in life my skin is changing so any advice would be nice. Thankyou.

10 januari 2022
Review zonder uitnodiging
Logo Green People

Antwoord van Green People

Hi Ellenor,
We do apologise, we don't usually respond to reviews on Trust Pilot, however we have just come across your review.
If you have any further issues please contact us directly and we can advise and help resolve any issues.
You can reach us on Organic@greenpeople.co.uk.

Beoordeeld met 5 van de 5 sterren

Always a pleasure to purchase from you…

Always a pleasure to purchase from you guys! Love your customer service! I love your ethics and fabulous value for money too! Thank you and #begreen

8 december 2021
Review zonder uitnodiging
Logo Green People

Antwoord van Green People

Thank you very much for your lovely review! We are very happy to hear you have received great customer care and that you can see the love and time we put into the ethics and quality of our products. Have a fantastic day!

Beoordeeld met 1 van de 5 sterren

A bad experience with organic mascara for sensitive eyes …

I have been searching for mascara for sensitive eyes and was hoping that organic mascara for sensitive eyes from this company would solved the issue. Unfortunately, the Green People company organic mascara for sensitive eyes made my eyes condition even worse, really bad reaction.
I would imagine, if the product claimed to be organic it wouldn't happened.

1 november 2021
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Using the organic shampoo for baby and…

Using the organic shampoo for baby and it really stinks
:(

20 oktober 2021
Review zonder uitnodiging
Logo Green People

Antwoord van Green People

Hi Nika, we are sorry to hear you do not like the scent of our baby shampoo, we have a Scent free version, which contains no scent at all apart from the background odours of the ingredients themselves. We also have a Lavender version, maybe you would like to try this one instead? Please contact us directly and we would be happy to arrange a sample to be sent to you to try.

Beoordeeld met 1 van de 5 sterren

Unbelievable

I´ve been a Green People customer for years _a humble one_ and recently I received an item sent in error. When I got in contact with them, they asked me to return it through the post office (where they have a prepaid service) rather than picking it up from my home (an expectation that was pointed out by me), which meant that, in addition to not having received the right item on time, I had to make the effort to go to the post office to send the wrong item back.
I think that a business company that makes its profit selling their products to its customers should not ask them for favours.

6 september 2021
Review zonder uitnodiging
Logo Green People

Antwoord van Green People

Thank you for your review, we are very sorry that you received a packing error in your order & are unhappy with the service provided after this. Although rare, errors during packing can sometimes occur. When these do happen, we always arrange for the correct item to be sent as a priority & on occasions we kindly request that item sent in error is returned to us. This is always at the customers own convenience, with our Freepost address. If any customer highlights an issue with doing this then we are happy to try and resolve it in a different way.

Beoordeeld met 5 van de 5 sterren

Used for years very happy with them

Have used green people for a number of years now, I found them after hunting for chemical free products. I’ve made numerous orders over the years, only recall two (minor) issues in all that time and both times they fixed for me so timely it was no bother at all. I always get what I ordered, very timely shipping, and customer service has always been fantastic and speedy to resolve the minor problems I had. I had a wrong item added once and they sent the right one same day I got in touch no trouble, brilliant service with excellent range of chemical free organic products, thank you.

4 september 2021
Review zonder uitnodiging
Logo Green People

Antwoord van Green People

Thank you very much for your 5 star review! It's great to hear that we are providing you with the service you expect. We are always willing to help whatever the issue. We hope you continue using our lovely products.

Beoordeeld met 1 van de 5 sterren

Customer service is horrendous

Customer service is horrendous! So rude and in helpful. Products are over priced. You can get better for cheaper.

19 augustus 2021
Review zonder uitnodiging
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Antwoord van Green People

We are very sorry to hear you have found our Customer service team to be rude and unhelpful. We pride ourselves on giving our customers the best possible experience when shopping with us. The last written communitcation we can locate from you was in November 2020, where we helped with a query on a discount code. However, have found no other communication. Please contact us with the issues you have had with the service provided and we can investigate this matter further. organic@greenpeople.co.uk

Beoordeeld met 1 van de 5 sterren

Absolute no from me. Disappointed to say the least.

I spent £50 altogether on the face and body suncream as I wanted a non carcinogenic cream to use on my skin whilst on holiday. I ended up using my friends boots one. This is the worst cream I've ever used. It smells nice but does not go on easily at all. It doesn't sink into the skin well and just leaves me with white creamy lumps all over my body where it gathers. Not a fan at all and really disappointed seeing as I spent all of that money.

18 augustus 2021
Review zonder uitnodiging
Logo Green People

Antwoord van Green People

Hi Carly, we are very sorry to hear that a product you purchased from us was not suitable for you. We do have a 28 day returns policy, so if you are not happy with any product purchased directly from us they can be returned for a refund or exchange. Full details of our returns policy can be found here: https://www.greenpeople.co.uk/pages/returns. If you would like to discuss this further with one of our lovely customer care members, please contact us at organic@greenpeople.co.uk and they would be happy to help.

Beoordeeld met 5 van de 5 sterren

My Number 1 Go to Brand

Being a leading ethical company I can say without any hesitancy their’s are the best products I’ve tried. I’ve been a customer for a few years. I can’t imagine my bathroom not stocking one of their products.

I’ve never had a problem with Green People’s products. In fact, when I’ve moved away from them (and tried other brands products’) I’ve had problems with my sensitive skin. Looking forward to making my next purchase soon.

13 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love Green People

I started using Green People products after being diagnosed with actinic keratosis on my face (sun damage). I tried many other products but found Green People the most effective. I love the company ethos and buying ethically is important to me (excellent reviews on Ethical Consumer). I particularly like the anti ageing Cha Vohtz range which is a little more expensive but well worth it. They have now introduced a customer reward scheme and a subscription service. Thank you Green People!

31 mei 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Used Green people all of the time, not any more

I have often used green people products as I like how they are natural. I purchased a couple of tubes of their gentle cleanser from a high street store and, after using it for the first time, I could feel my face starting to burn and it turned bright red. My face stayed like that for hours after wiping it off. I have never had a reaction like this from any other brands that I have tried such as Ren and Liz Earle.

I contacted green people to let them know and I provided the batch code on the bottle to see if they could check everything was OK with it or if I had received a product from maybe a dodgy batch. I did receive an e mail back which I was grateful for but it advised me to check with my doctor to see what the problem could be. I was then told that, as I had not purchased the product directly from them, there was nothing more that could be done.

There was no mention of the batch code or that they had checked the product was OK.

As the product had been opened I knew I could not return it to the high street shop that it was purchased from. Good customer service from Green People would be, asking me to return the product to them so that they could check it was OK or maybe providing a sample of something that they thought would be more suitable so that I knew the next product I ordered would be OK instead of wasting my money again. Anything would have been better than nothing. I am sure my doctor would be delighted with me turning up with a bottle of cleanser in these times of covid and asking why my face turned like a beetroot and burnt.......

I have received great customer service from companies such as REN and Liz Earle. No more Green People.

9 mei 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Customer service needs some serious attention...

I like the ethos behind Green People and used to use them years ago, despite finding them overpriced, and thought they were okay. Decided to come back and give them another go more recently, and I've asked a couple of questions about some of their more expensive products via their online contact form having had allergic reactions to supposedly hypo-allergenic products in the past, and have had nothing in response. Not even an acknowledgement. I'm afraid I'm not going to take any chances with a company that ignores me, sorry.

23 april 2021
Review zonder uitnodiging
Logo Green People

Antwoord van Green People

Thank you for your review. We are sorry to hear you did not receive a response from us via our contact form. We aim to respond to queries within 24-48 hours, however, it looks as though we have not received your form. We will have our IT team have a look into this. If you would like to resend your query to us, please email it to organic@greenpeople.co.uk and one of our customer care team will respond to your email.

We never claim that any of our products are hypoallergenic. In our opinion the term is meaningless, given that practically any substance can trigger allergies or reactions in people who have extreme sensitivities. To claim that any product is hypoallergenic implies that it is free from any and all substances that could conceivably cause a reaction in any user.

As an example, consider the naturally occurring metallic element Nickel to which some people are very sensitive. Whilst we would never intentionally add nickel to any product, it is possible that plant derived ingredients such as fats and oils could contain traces of this metal if the soils in which the plant grew contained this mineral. Since the oils we use are certified organic, there are strict controls on the type and extent of refining that can be carried out on these oils, meaning that they will contain elements that are naturally present as a result of the way the plant was grown.

In the case of the a lot of our products they contain essential oils and plant extracts which are used to scent the product and which by their very nature contain volatile aromatic compounds – that is what makes them smell. Some people, as we are well aware, are extremely sensitive to all fragrances no matter how natural and safe they are for the majority of the population.

Therefore we cannot and never will claim that any of our products are hypoallergenic. We would suggest asking any manufacturer who claims that their cosmetics are hypoallergenic to provide evidence of what test results they have that demonstrate the products are indeed hypoallergenic.

Beoordeeld met 5 van de 5 sterren

Life changing

I bought anti-ageing facial oil, hydrating firming serum and vita min fix 24-hour cream. I used to have regular break outs but since using these, they are very few and far between and not as angry as they used to be, clearing up quickly. My face feels like silk, my skin is glowing, I've had so many compliments it's unreal! It's great underneath a bit of light make-up too as i love showing off my skin now, no more covering with foundation! I sound like a green people rep but it's been the best thing I've bought in my adult life I'm so happy!!

26 februari 2021
Review zonder uitnodiging
Logo Green People

Antwoord van Green People

Thank you for your lovely review. We are glad to hear you are loving using our products!

Beoordeeld met 5 van de 5 sterren

GOOD CUSTOMER SERVICE

I'm happily surprised with this company.
Black Friday usually creates a terrible experience if you have problems with deliveries and need an efficient customer service, but I had the best experience with Green People.
There was a problem with my parcel and they solved it the very same hour after contacting them, even adapting their delivery to my needs without asking them.
More companies like this one please.

10 december 2020
Review zonder uitnodiging
Logo Green People

Antwoord van Green People

Hi Carmen, Thank you very much for your kind review. We are very happy to hear you had such a great experience with our lovely customer care team! We do our very best to provide great service for out great customers.

Beoordeeld met 5 van de 5 sterren

Highly recommended

I love their products and you really can see the results. I'm a particular fan of the scent-free facial moisturiser which I would highly recomend to anyone with sensitive skin but slightly oily skin. I've tried a wide range of their products and all are fantastic and while undeniably on the pricier side, it truly is worth it. Their delivery is also super quick and I've loved it in the past where you can opt in for a few samples - makes it easier to pick which lovely product to try next, and who doesn't love a little freebie!

29 november 2020
Review zonder uitnodiging
Logo Green People

Antwoord van Green People

Thank you for your review! We are glad to hear you love our products!

Beoordeeld met 5 van de 5 sterren

Fantastic quality products

Fantastic quality products . I have worked myself as a hairstylist in a top London salon for many years with a profound knowledge of hair types and assessing quality of various shampoos and the affects it has on the hair both immediately and long term . May I say that for myself recently I have been suffering hair loss and by chance have been using the lavender based shampoo for irritated scalp and since the start after my first use my hair has proceeded to fall out less and less , apart from the fact it leaves my hair full and very shinny, I also cant fault the quality of the conditioners they are also excellent leaving the hair soft but manageable shiny and very hydrated. Overall excellent products and first class swift delivery and customer service should you need advice choosing the appropriate type of shampoo.

25 november 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fabulous products

Fabulous products, fast reliable service, caring and helpful staff at the end of the phone or online.
Products are gentle and kind to my 61 year old Rosacea prone skin. I have noticed a huge difference in my skin since using the fragrance free products over the last 6months
So glad I found Green people.

23 november 2020
Review zonder uitnodiging

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