Firstly I booked a skip for 3 days, in my world 3 days is 72 hours. The skip was delivered around 2.30/3pm on Tuesday. I was expecting that to mean that it would be collected at around the same tim... Toon meer
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Despite numerous complaints about my bins being left all over the place and promises that this will be sorted out, again this week my bins were left 2 doors away.
Have to say the guys on the route in swords on Saturdays,,absolutely brilliant at their work,,early collection,,these guys really go the extra mile,, i had loose cardboard and I got up early to ask i... Toon meer
Shocking service. Based in Stoneybatter and we were forced to move from bags to caddy bins. Though bag service always consistent, for past three out of four weeks, various collections have been missed... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are the fastest growing waste collection company in Dublin and collect waste from over 1,000,000 people. Greyhound has driven Ireland from the bottom of the European recycling table to the top with constant innovation and hard work.
Contactgegevens
Crag Avenue, D22 E718, Dublin 22, Ierland
- 01 457 77 77
- info@greyhound.ie
- greyhound.ie
1,9
Slecht
390 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 34% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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I am really happy with the service
I am really happy with the service
glad that I get a text the day before collection
I think it is good value for money
8 augustus 2023
Antwoord van Greyhound Household Recycling
Hello Deborah,
Thank you so much for sharing your positive feedback! We're thrilled to hear that you are genuinely happy with our service.
At Greyhound, we prioritize customer satisfaction and convenience, and we're delighted that we've been able to meet your expectations. It's fantastic to know that you appreciate our efforts to keep you informed by sending you a text notification the day before your collection. We understand the importance of clear communication and strive to make the waste management process as smooth as possible for our valued customers like yourself.
We also take great pride in providing good value for money. Our team works diligently to offer competitive pricing while maintaining the highest standards of service quality. We believe that offering affordable yet reliable waste management solutions is essential to ensure customer satisfaction.
Your positive experience is a testament to our commitment to excellence, and we truly appreciate your kind words. We're grateful to have you as a satisfied customer, and we look forward to continuing to serve you in the future.
If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to our customer support team. They're always here to help.
Antwoord van Greyhound Household Recycling
Hello Tony,
Thank you so much for sharing your positive feedback! We're thrilled to hear that you are genuinely happy with our service.
At Greyhound, we prioritize customer satisfaction and convenience, and we're delighted that we've been able to meet your expectations. It's fantastic to know that you appreciate our efforts.
Your positive experience is a testament to our commitment to excellence, and we truly appreciate your kind words. We're grateful to have you as a satisfied customer, and we look forward to continuing to serve you in the future.
If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to our customer support team. They're always here to help.
I particularly like that you text as to…
I particularly like that you text as to which bin is to put out each week.
While the price has increased,its still good value compared with your competitors.
8 augustus 2023
Antwoord van Greyhound Household Recycling
Hello Marian,
Thank you so much for sharing your positive feedback! We're thrilled to hear that you are genuinely happy with our service.
At Greyhound, we prioritize customer satisfaction and convenience, and we're delighted that we've been able to meet your expectations. It's fantastic to know that you appreciate our efforts to keep you informed by sending you a text notification the day before your collection. We understand the importance of clear communication and strive to make the waste management process as smooth as possible for our valued customers like yourself.
We also take great pride in providing good value for money. Our team works diligently to offer competitive pricing while maintaining the highest standards of service quality. We believe that offering affordable yet reliable waste management solutions is essential to ensure customer satisfaction.
Your positive experience is a testament to our commitment to excellence, and we truly appreciate your kind words. We're grateful to have you as a satisfied customer, and we look forward to continuing to serve you in the future.
If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to our customer support team. They're always here to help.
Antwoord van Greyhound Household Recycling
Thank you for your wonderful review, Gavin! We're so glad to hear that you found our service efficient and professional. Moving can be a stressful time, and it's great that we were able to help.
Good service but would like my bins…
Good service but would like my bins returned to my garden wall and not outside other neighbours homes or on the road.
8 augustus 2023
Antwoord van Greyhound Household Recycling
Thank you Mariane for your positive review and feedback. We're delighted to hear that you're happy with our service in general.
We'll certainly keep your suggestion in mind, as we always strive to provide excellent customer care tailored to each customer's individual needs. This includes ensuring any bins we remove are returned to the specified area immediately after collection. We take all comments very seriously and will consider your point when reviewing our procedures.
Thank you again for taking the time to write a review – we really appreciate it!
Very helpful any queries
Very helpful any queries I had the I was looked after me when I green bin was missing
18 januari 2023
Antwoord van Greyhound Household Recycling
Thank you for the wonderful review, Patricia! We are delighted to know that our team was there for you as your recycling partner. Your satisfaction is our top priority and we strive to offer the best possible service – from helpful customer service, to reliable environmental solutions.
We are thrilled that your green bin has now been returned, but if any other issues arise in the future, please do not hesitate to reach out and we'll be glad to help.
Thanks again for taking the time to leave us your kind words. It is truly appreciated!
Antwoord van Greyhound Household Recycling
Thank you, Barry, for your kind words! We are so happy to hear that you appreciate our communication and collection reminders. We work hard to make sure our customers have a positive experience with Greyhound Recycling, and we really appreciate it when it's noticed. Thank you for supporting us, and please let us know if there is anything else we can do for you!
Worst service ever
7 augustus 2023
Antwoord van Greyhound Household Recycling
We're sorry to hear that you have had a negative experience with Greyhound Recycling, Paul. We strive to provide the best service possible for our customers and it's disappointing when we fail to reach that goal. Could you please tell us more about the issue so we can address it going forward? Please contact us at info@greyhound.ie and we would be more than happy to help.
Overview
I spoke to Stuart today to advise him that I have cancelled my account with Greyhound. He was professional, polite, helpful and informative and a credit to your company.
The reason I am switching to another bin collection provider is mainly cost. I have a deal with another company that will save me over 200 euro per year.
Stuart advised that I will have to pay 40.80 for my Greyhound bins to be collected and sanitised. That was not communicated to me at the time I signed up to Greyhound. It can be found in Terms and Conditions (16.1) which I believe is sneaky as you know that many people don't read these. Potential customers trust you to give them relevant information such as this when they first sign up.
30 euro to collect your own property and 10.80 for sanitisation is outrageous. This cost should be absorbed into your already high charges.
I would also suggest ensuring that your collectors return empty bins to their correct house. I have seen many an elderly neighbour struggle to pull their bins from either the road or from outside another house.
Thank you for your service. I found it to be mainly efficient.
27 juli 2023
Review zonder uitnodiging
Antwoord van Greyhound Household Recycling
Firstly, we would like to extend our appreciation for taking the time to share your feedback. We are pleased to hear that your interaction with Stuart was a positive one. Our team strives to offer professional and helpful service at all times, and it's delightful to hear that Stuart exemplified these values.
We're sorry to hear about your decision to switch providers due to cost. We understand the importance of affordability and always aim to provide value for money while maintaining high-quality service. Your feedback will certainly be taken into account as we continuously evaluate our pricing structure.
In regards to the bin collection and sanitization fee, we sincerely apologize if this was not made clear at the outset. Transparency with our customers is of utmost importance to us. In response to your feedback, we will work on making our terms and conditions more accessible and comprehensible for all customers.
The issue you have raised regarding bin placement is also appreciated. We are committed to ensuring convenience for all our customers and their neighbors. We will remind our collectors to be mindful of returning bins to their correct locations.
Thank you once again for your valuable feedback. Even though we're saying goodbye for now, we hope to have the opportunity to serve you again in the future.
Prices Are gone Crazy
I hate to write this as I have only ever left excellent reviews but the prices are gone crazy going up every few months
My father is elderly and leaves his bin out early evening as bins collected very early morning and unknown to him some neighbours are using his bin and he is having to pay for them €8.70 on top of yet again charges are gone up I did speak to a member of customer service was very understanding and helpful, but my father can not justify prices for what rubbish he would have very disappointed with outcome sorry to say going to shop around
😂😂😂
Received your response and to say we are unfair for giving you 1⭐️ you really need to be doing checks I didn’t want to be writing this in a review your customer service advised they would refund the €8.70 over charge as looked into account and could see that there was a big change in normal weight I appreciated that kindness but then rang me back 2 minutes later and told me they would not be refunding the €8.70 now if you can please tell me we’re the fairness in that is,and my issue is the charges you have added to collections twice this year and not small increases either
14 juli 2023
Review zonder uitnodiging
Antwoord van Greyhound Household Recycling
Hi Noeleen, thank you for reaching out. It is very unfair on your Father that he is being charged for other peoples waste. It is also unfair that we have received a one star review over something out of our control. If you or your Father would like to contact our support team we can discuss options on the account. You can contact us at info@greyhound.ie so we can find a suitable solution together. Thank you for your feedback.
Liars and Cheats
I have been with Greyhound for over 20 years and recently switched (as we are constantly being told to do) because of an increase in Greyhound's prices.
Greyhound refuse to collect the old bins from my property. The staff in Greyhound have told me that the bins are full so the crew won't take them. This is a lie.
Apparently Greyhound have been doing this for decades. Removing their old bins is part of their contractual obligation, but, given that this Company has ignored almost all of their legal obligations, they ignore this too, to the extent of calling their customers liars.
I have now submitted a complaint to the National Waste Collection Permit Office Home (nwcpo.ie), which is the agency that oversees the behaviour of waste companies in Ireland.
6 juli 2023
Review zonder uitnodiging
Antwoord van Greyhound Household Recycling
Thanks for the review, Carolyn. We’re sorry to hear that you decided to switch from Greyhound. At Greyhound, we strive to provide a reliable service that keeps your recycling organized and efficient. We understand change can be difficult, and we want to make sure our current customers have the best experience possible - please don’t hesitate to reach out with any feedback or questions you may have and we’ll be more than happy to offer support.
Excellent service and quick response…
Excellent service and quick response when I needed a damaged bin to be replaced. Spoke with one of their agents who solved my problem in about two minutes. A new bin had been received as requested and one of the black bins returned to the company. Turned out, through no fault of theirs, that they took a usable bin instead of the damaged one but they are happy to come back again and take and replace the damanged one. No quibbles, just good service.
26 mei 2023
Review zonder uitnodiging
Antwoord van Greyhound Household Recycling
Thank you so much for your kind words regarding Greyhound Recycling, Madeleine! It is always our aim to provide excellent customer service and we are delighted to have achieved this during your recent experience. We appreciate you taking the time to leave a review and share positive feedback on our quick response time and willingness to provide solutions to ensure our customers enjoy a hassle-free experience. We look forward to assisting you on any future needs or feedback. Thanks again!
Go somewhere else
The price is competitive but I had a terrible experience. I stayed with them only because I was told the issue would be solved and they were giving me discounts to continue with them.
The problem is that I usually get 4 to 5 weeks (rarely more) without the truck miss collecting my bin. Every time I have to go into the chat and ask for recollection which they sometimes missed.
I even got a call from "the manager". Again solved for some weeks and happened again.
It is just so frustrating because it is the same house, same spot and same bin...HOW can it happen???
Anyway, my recommendation is to stay away from this CIA if you want your bins being collected when you put them out.
7 april 2023
Review zonder uitnodiging
Antwoord van Greyhound Household Recycling
Thank you for taking the time to share your experience with us, Guilherme. It's disappointing to hear that we have been missing your bin collection each month - it is not what we strive to deliver at Greyhound Recycling.
We understand the importance of having a reliable service and hate that you've experienced disruption in your service, especially over such an extended period of time. We apologize for any inconvenience this has caused and we are grateful you have stayed with us despite our failure to meet our standards of regular collection.
We'd like to do something for you in return, would you please reach out so we can discuss a resolution? You can contact us at info@greyhound.ie so we can find a suitable solution together. Thank you for your feedback and patience as we work on bringing improvements in our services.
Sore Losers when Switching Providers
I finally switched providers as Greyhound missed my bin collection too many times, or didn't empty the bin.
Sore losers.
My drive is open, and the bins are kept on non-collection days near but not on the footpath. The black bin required waste collection before they would take the bin away but they couldn't tell me a date for pickup, so I didn't put it on the footpath.
They are using this as an excuse as to why the bin wasn't emptied over the last week (and they can't take the bin away until this happens).
Now they want to charge me 20euros to empty the bin- which is the equivalent of a full month of service.
It's interesting- my brown and green bin was taken no hassle from my drive, but they can't even empty the black bin that is also in my drive and not on the footpath? Seems to me they are trying to put the screw in me because I switched providers.
22 maart 2023
Review zonder uitnodiging
Antwoord van Greyhound Household Recycling
Hi Cristina, thank you for bringing this matter to our attention. We take feedback from our customers very seriously and apologize if your experience did not meet our standards of service.
We pride ourselves on delivering a reliable green bin collection service but sometimes issues do arise and we want to handle them efficiently with respect to all parties involved.
We hope this apology will demonstrate that we value your feedback, and reiterate our commitment to honest, professional service. Please let us know if there is anything else we can do for you, as your satisfaction is most important to us.
Really terrible service
Really terrible service. I can't get garbage bags, the landlord has a contract with the gray dog. Since he is not interested in the house, apart from the rent, he is not interested in the contract. Garbage is piling up in front of the house. Landlord has a contract and is the only one with an order code, so customer service is not communicating with me. There are dogs in front of the house, paid for transport, but the gray dirty dog will only take money and not provide the service. Never pay Greyhound. They only respond if you give five stars as a review. If you give less, they don't respond.
15 maart 2023
Review zonder uitnodiging
Antwoord van Greyhound Household Recycling
Hi Thomas, I'm so sorry to hear about your experience with Greyhound Recycling. We certainly don't want any of our customers in this situation and we're disappointed that a solution hasn't been reached yet.
We value the feedback our customers provide on their experiences as it helps us to identify areas where we can improve - whether emotionally or technologically. As such, customer service will always reach out regardless of the star rating given in a review.
If you'd like some assistance in this matter, please do not hesitate to contact us again and we'll do our best to sort out the issue for you.
3 price hikes in 12 months
3 price hikes in 12 months, 21 to 23, to 26, to 29 a month. Not so much as an email to let their customer know. Disgrace really.
Have the same bins probably 10 yrs. One blew over in wind and lid broke. 25 euro to replace. Joke. Will move elsewhere, better value to be had.
9 maart 2023
Review zonder uitnodiging
Antwoord van Greyhound Household Recycling
Thank you for taking the time to share your experience with us, Gerard. At Greyhound Recycling, it is our priority to provide exceptional service to our customers. We regret that your experience did not reflect this commitment.
We understand how frustrating it can be when prices increase and we are sorry for any inconvenience that this may have caused.
poor customer service
poor customer service. after 8 attempts I am still waiting for my refund. inefiicient chat agent and no one call you back to fix the problem
2 maart 2023
Review zonder uitnodiging
Antwoord van Greyhound Household Recycling
Dear Salwa, I apologize for the poor customer service that you experienced. We understand how frustrating it can be to wait for a refund and we're sorry we let you down in that way. Customer satisfaction is of the utmost importance to us here at Greyhound, and your experience clearly did not meet our standards.
We have since taken steps to address this problem by increasing our chat support team size and emphasizing customer follow-up calls. We want to make sure that everyone who interacts with us is treated with the respect they deserve.
We want our customers to feel like we're taking action on their concerns, rather than just ignoring them. We hope that these changes will improve every aspect of your customer experience with us in the future. Thanks again for bringing this matter to our attention.
Everything this company does has a…
Everything this company does has a total focus on customer delight. Their installation was completed on time and to a high standard.
11 januari 2023
Review zonder uitnodiging
Antwoord van Greyhound Household Recycling
Thank you so much for your kind words Myddleton! It's our mission to ensure our customers are delighted with the service we provide and it is wonderful that this has been highlighted in your review. We strive to uphold the highest standards of customer care and satisfaction and prove this by consistently going beyond expectations. We are delighted to hear we have met those aims with you and look forward to continuing bringing you enjoyment in the future.
Incapable of collection bins
Another black bin day another day with no bin collection from Greyhound. This is the THIRD black bin collection in a row that Greyhound have failed to collect my black bin. I’ve spoken to countless agents, a manager/supervisor, promised whatever the issue would be that it would be worked out and yet again the issue continues. Plus I live in Dublin. So it’s not like the middle of nowhere. Take my advice, if you don’t want to spend your time calling and emailing Greyhound and leaving your bins on the street for a week waiting on a seconding ‘collection’ choose a different company.
30 januari 2023
Review zonder uitnodiging
Antwoord van Greyhound Household Recycling
Hi Steve, thank you for giving feedback on your recent experience with Greyhound Recycling. I am sorry that you have had to experience multiple missed collections in such a short period of time - we strive for top notch service and are disappointed to hear our standards fell short. In the future, we will work hard to ensure that any issues like this are handled promptly and professionally.
Please feel free to reach out if there is anything else we can do to improve your experience. We value your opinion and thank you for taking the time to share it with us.
**Avoid**
**Avoid** not the first time my bin was uncollected, however this time it was Christmas week, our estate received a txt message to say bins could not be collected due to obstruction on the road (they couldn't explain this) they arranged for a new day for collection 2 days later bin was.full at this stage , only to come home to a full bin uncollected, I rang them but office were closed as was a Saturday until 3 days later , when I called the staff member was so rude and just kept speaking over me, they said we will arrange a collection in 3 working days I tried to explain my bin was already full but he did not want to know and said we will not be able to collect any more bins if full but did not even try to facilitate due to their error for not collecting. Completely rude and unreliable, I have since left these and went with another reliable and cheaper company with friendly staff
29 december 2022
Review zonder uitnodiging
Antwoord van Greyhound Household Recycling
Thank you for taking the time to review your experience with Greyhound Recycling, Nicola. I'm sorry to hear our team didn't make things right for you when we missed your collection on the scheduled day.
At Greyhound Recycling, we pride ourselves in providing dependable and timely rubbish collection services as well as being friendly and professional in all of our customer interactions. It's apparent that we weren't successful in doing that here. We would like to make this right for you and have a member of our team reach out to discuss the service failure in further detail.
We always strive to ensure our customers are taken care of promptly and respectfully, and take these kind of feedback seriously so that we can continue providing an excellent service. Thank you again for bringing this to our attention.
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