Groove Reviews 125

Been working with groove for years and they never disappoint. The service in itself is easy to use and has a lot of features that makes answering emails or tickets easier for anyone managing a team working with multiple or a single client.

Their support team also always does a fantastic job in resolving any issues that come up as well. They will not just reply with some basic troubleshooting nonsense but will actually try to resolve your issue from start to finish. They often sent me follow ups on the issues they resolved as well to make sure we were still well accommodated.

This review is long overdue - 10/10 would use groove again.

I bought their lifetime account because they included the ability to send email and not use a separate email provider. It was supposed to be for 50,000 contacts. Their email has never worked as it was supposed to. And now they have reduced the contacts to 500 and charge $14.95 per month for more. Yes, that's correct, they are charging for a feature I and others ALREADY paid for. They use their Facebook group as their main form of communication but kick out and ban anyone who points out the fact that they sold us a service based on false premises and deserve a refund. Groove.cm has been reported to the FTC and BBB by several customers just this week.

Thank you for getting me able to get back into my sites.

Don't be fooled by the 5-star reviews you see below.
I signed up for their service more than 3 years ago, and I had to give it up after the first year.
They promise a lot but deliver very little.
Their platform is full of bugs and the customer service is a joke.
I purchased their lifetime offer at the end of 2021 hoping I won't have to pay for CRM ever again. It was a dream that crashed as soon as I moved my online business to their platform. But after a very frustrating year, I had to go back to my previous CRM, swearing I would never use their service again.
Save your money and do not invest your time and business with them - you'll regret it.

A terrible agency with terrible ethics. The owner is a rough and tough guy with zero inclination to customer happiness. They talk a big game in the beginning and deliver foggy results at best.

Groove is super good because they spend a lot of time making the software and making a whole ai omg crazy.

It's a turk. If there is -negative score, I'd give. Don't buy. They never fulfill on their promises. When you see the name M*ke FShame.

Don't even listen. Run!

Trusting in Mike Filsaime was not a good idea, now in the aftermath. He is a 20+ yrs online marketer. And his Groove CM + AI project looked very promising and futuristic. I relied on the name and the idea that company would have sufficient founding behind to create something beautiful and state of the art.
I was WRONG.
I am a PLATINUM MEMBER of Groove CM since 2020, meaning a "backer" = founding member based on trust. Waited. And until today the platform is CLUMSY, tutorials exist, but often very confusing order and no clear place to follow updates.

Groove AI is a fun to use tool. But altogether I never got it all to work properly based on extremely time consuming way to use all of Groove.

The customer support ist ABSOLUTELY HORRIBLE! HORRIBLE. Right now I have a 4 weeks old ticket I reopened, as the issue was not clearly resolved, and I kid you not, after 4 weeks still I have NO response to it.

Finally I fell for the hype and even joined the Groove AI Certification program for Groove AI Workflows. NOT only do I have NO access to Workflows yet. Waiting.. waiting... but also everything is SO CONFUSING I have the hardest time even FINDING where the training is, where to subscribe to training, where to find replays if any, and all support is given in the several Facebook groups, with VERY WEAK RESPONSE.

In Summary, Groove turns out to be a GIANT BLOWN UP BALOON, where
- Logins sometimes do not work, and then the password recovery fails.
- I am a paid platinum member for 3 products now (over 4 years of trust and waiting), and there is NO CENTRAL HUB where I could ever see my purchases, products and access links in ONE place.
- Like said, totorials are spread all over the place including old outdated youtube videos. THERE IS a big knowledge base, to give some credit. But the whole website creation process is rather TIME CONSUMING
- Customer support gives half answers about tutorials, and wrote, I shall find it on youtube and search the knowledgebase. They did NOT answer my question, where to find the most current updates!
- The facebook groups are many, and seem to be the hub. But even there questions are NOT being answered in a long time.
- WORST of all is, the WHOLE GROOVE ECOSYSTEM should be working together smoothly. But instead it is like a big puzzle with constant searching for parts to fit together.
FOR COMPANY that CLAMIS to be STATE OF THE ART TECHNOLOGY and even suggests working with AI WORKLFOWS for process optimization.... THIS IS A complete NO GO. GROOVE is the most confusing system I have EVER used.
I am so annoyed by the chaos, the constant seraching where is what and especially bad training directions, I wasted SO MUCH TIME TRYING to use it, that I often gave up and kept gong back to my oldschool Wordpress website usage and the fantastic, fast and easy to setup Systeme.io platform.

- So far GROOVE has just been a giant time consumer, hard to follow, and most annyoing support. Sometimse support is good. But for real issues I wait forever and resolve is weak.

In summary I am starting to regret every penny that I put into this.
It is just HIGH HOPES GIVE ME YOUR MONEY product.
THE BEST about GROOVE are MIKE FILSAIME's sales skills.
I REALLY started to BELIEVE his ENTHUSIASM. I thought, if this is real, and he claims to be a tech geek and addict, then Groove WILL be a techical masterpeace. BUT IT IS NOT. Maybe it is, but the PRACTICAL USE OF IT and UNRELIABILITY sucks so much, I am done with it now.
- I WAS LOOKING FORWARD to be a WHITE LABEL reseller, with a great platform under my belt. BUT I NOW TOTALLY REFRAIN from recommending this to anyone, I would not dare. I am afraid to spoil my reputation with customers who would blame me for the hard use of the platform.
How can I sell it to customers, when I have a hard time getting sorted and efficient using Groove myself.

After 4 years of full access to all released tools, I am just frustrated and regret it.

Great support! Thank you so much!

I worked with Jayson Neri in figuring out a problem I was having on my site and he stepped right in and explained how it had to be fixed. He even waited while I tested the live version to make sure it was working properly. THANK YOU JAYSON!

What a waste of my time and money.

I was having trouble with my DNS settings and Jayson N. helped me. He was kind, quick, and very helpful. I fixed my issue with his help.

Hi Everyone

Simply the best

Thank you so much

Haritha Reddy
GrooveDigital Support

Groove Support is awesome - Today I had three different requests/questions at a time, and all of them were handled professionally and timely, as far as possible. I wish every support professional would work like Jayson Neri, the Groove support guy who helped me out today - thank you.

Groove support is amazing. Ford D has the patience of a saint and always willing to help me. (Tech is not my strongest attribute ...lol) without him I would never have achieved what I did so far.

Samantha was extremely helpful and pleasant to speak with on the phone. She assured me that she would help me and get back to me as soon as possible, which see did. Thank you Samantha!

There is just one reason i am still with Groove, and that is is Varnita Pandya, from GrooveDigital Support
She has constantly helped me with loom videos, sorting out my problems.
I found that the Groove drag and drop is not as intuitive as WordPress or other drag and drop softwares.
I intented to sign up for Systeme.io, even though I bought the lifertime Groove option.

I've been using Groove for a couple of years, and overall it's a solid platform. The customer service, especially, is top-notch. One of the CSRs, Varnita, answered all my questions quickly and accurately.

Like with all platforms, there's a learning curve, and sometimes the user experience leaves something to be desired. But Groove is constantly improving, so I'm confident it will get easier and easier to use in the future.

The service has significantly improved in recent months; the response is very fast, efficient, and human. In particular, I received support from Vani Pandya, who responded to my requests in less than 24 hours, which gives me confidence to continue developing on the platform. Thank you.

I have been a Groove member for many years and I can say that the company's support and help from the all team is amazing, especially Jayson Neri who helped me several times with great results.