Groove Reviews 125

Vani sent me a video instruction that was super easy to follow along with. Not only did she answer my questions, she helped me understand the problem so I can fix things on my own in the future!

Varnita was of great help during our virtual support chat! She was efficient and had already opened the ticket I had sent to the Help Desk, so she was already aware of my issues. When she fixed my GrooveSell checkout links, she did it quickly and took the initiative to also fix the issue in my account for me. We also discovered another bug while conversing, which she immediately brought up with the Dev team that same day. Overall, I am very satisfied with the experience I had with Varnita throughout our virtual support chat session.

I needed help with a number of things in GroovePages, as I could not seem to figure out how to do them myself, so I contacted support and Ford was most helpful... he went back and forth with me a number of times and made sure everything I had requested was done! It took a while... but we got there in the end and Ford really was very knowledgeable and very helpful!

I needed some help with a DNS record and Jayson made fixing the issue incredibly easy.

I can't thank that guy enough.

Great Support and a wonderfull all in one tool

Jayson Neri helped me out tremendously with resolving a few problems that I encountered. Quick and to the point. Thanks a lot.

All Star Helper!
Joey I just spent a little time helping me sort out groovemail. Joey went above and beyond the call of duty. Much appreciated. Glad it all seems to be working now. Best, Kaye

Im very impressed with the customer service I received during my chat with Jayson Neri. He is very knowledgeable and knew exactly how to help me. Also he was very patient with me even though I'm not a 'techi' person. So thank you for a smooth and pleasant
customer service experience!

I've been using groovefunnels for more than 07 years for my clients and I found it the best option for all the website requirements for my clients. Groove support is also very active and has a problem solver team like Mr. Jayson Neri. He helped me to resolve the errors, bugs and problems and can easily understand and fix the errors.

I had a issue logging in, changed my password etc but still didn't work. I used Groove's live chat, spoke with Vani Pandya and she resolved my issue immediately.

Great product, great service

Vani helped with my issues! She's great with her work as well as her customer service is top-tier.

Jill Sanders continues to provide friendly and exemplary service with prompt resolutions, as well as offering good practical and useful advice. Groove.cm Support Team is very efficient and professional whenever I'm in need of their services. I'm extremely satisfied with their overall support.

Had a problem with cut & paste. Ford talked me through it.

Jay with Groove.cm is an awesome support team member. He de-escalated my frustration with accessing my account. He handled everything professionally and quickly to get me re-engaged in the process of building our brand. BRAVO, JAY!!!

Despite a brief hiccup with the payment process at the start, our experience with the service team has been nothing short of outstanding. From the moment we acquired this platform in September 2023, we've been met with swift and effective solutions to every query and challenge. The professionalism we've encountered is commendable. We extend our heartfelt thanks in specific to Jill Saunders and Samantha Anderson for their exceptional support. We eagerly anticipate a future of sustained and reciprocal success in our business partnership.

Joey Ilas on the customer service team was absolutely awesome. Helpful and went above and beyond to make our organisation look good.

Jill Sanders from customer support has been great! Very professional and efficient in her service. She is a great asset to their team.

Groove is improving all the time and it is getting better and better. This reflects in the excellent support team. Today Samantha helped me with GrooveKart questions I had.

Thank you Groove.

Samantha answered my questions about GrooveMember quickly and accurately. It was a pleasure working with her.