Grumpy Mule Reviews 

Bought their house blend, the taste is mediocre at best. The best before date is printed on the packet which suggests its pre roasted in large batches and shelved, so you are not getting freshly roasted beans. This is obvious, based on the taste and lack of fragrance of the beans. Customer service is nonexistent as they dont reply to emails.

Really poor communication, my parcel was received damaged, they said a replacement would be sent out. I chased my replacement two weeks later to be told it’s sold out and they would send different type. This is 3 weeks on and still not received my coffee. £21 and would highly recommend not using grumpy mule coffee

We like the decaff Bean product they sell. Quite fragrant and fresh.

Shame it is expensive compared to others

Lovely to had them at Exchange Plaza Edinburgh today for our event and they were amazing. All the office tenants loved their coffee and the sweet treats.
A big thumbs up for James and his team.

I bought 2 bags of Grumpy Mule coffee from Waitrose. The 1st bag when opened look dry and stale and there was no coffee smell. When I brewed the coffee in my espresso pot it was weak, bitter and tasteless. I shall throw the rest of the pack away. Very disappointed, the worst coffee I have tasted for many years.

Very bitter coffee. Contacted company who said send a photo of packaging, which I did. Three months ago. Despite reminders to them not a word. Definitely not recommended.

Not overly impressed, 2 out of 4 bags ordered were ok, but the peru blend was very bitter, and washed out, i appreciate tastes vary between people, but i can get better coffee for half the price in Aldi.
So for that reason im out

Ordered coffee and realised I had the wrong address on the ‘shop’ app. I did email Grumpy Mule within a minute to advise of this and request that they update my address.

Unfortunately, customer service only responded after the coffee had been dispatched and advised that they wouldn’t be able to help.

Hopefully someone is enjoying it somewhere.

Due to the slow and not particularly helpful customer service I won’t be ordering from here again.

Customer service non existent - no one replies to email address on website. Says a lot about what they think of customers!

Sorry to spoil the party, but the Colombian I bought and ground this morning is average at best. Maybe I got a bad batch, but it's pale, dry, flavourless and a disappointment. Crazy rip off in Budgens too!

Love the coffee and superfast delivery, but completely unresponsive to the email address published on their website and email that orders come from, so problem with order can't be resolved. No other email address published elsewhere. Will udpate once I get a response.

(Surprised to be the first reviewer!)
My order just arrived 26 hours after I ordered it! free delivery (over £25), and because I ordered 6 packs it worked out the cheapest place to buy them. I buy this brand because it’s organic and they have Swiss water method decaf.
I have bought this coffee many times. But I would love to see more variety of decafs, for example a stronger one.