I ordered online not knowing it was past Best Before Date. Next morning a staff from Habitat called, wanting to let me know so I can make an informed decision whether to proceed with purchase or refun... Toon meer
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Lees wat reviewers zeggen
Exceptional service provided when I had difficulties checking out. All goods were well packaged and arrived promptly. Good prices and lots of variety to tempt my kittens. A big hit is the green... Toon meer
First time ordering from this company and it will not be my last !! Fast delivery the product was exactly what I expected cant beat them on price and to top it off its an Australian family owned comp... Toon meer
We love bringing our greyhound to Habitat for Pets at Caulfield South. The staff make a fuss of her with treats and pats. They are always knowledgeable about their products, have a good range of stock... Toon meer
Bedrijfsgegevens
Over Habitat - Home To Pet Supplies
Geschreven door het bedrijf
About us
We're Habitat, Australia's newest leading name in pet supplies.
Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!
Why choose Habitat? Simple...
Geschreven door het bedrijf
- No-nonsense flat rate shipping
- Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
- So many ways to pay
- Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
- Free Click and Collect
- So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)
Only the best
Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!
Contactgegevens
4,7
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 8% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Competitive pricing..easy to deal…
Competitive pricing..easy to deal with..quick delivery..well packaged..great comunication.
25 februari 2026
Review zonder uitnodiging
Contact by phone to sort out a query…
Contact by phone to sort out a query with a staff member was helpful, friendly and respectful. Order online was complete and correct and it was delivered in one week.
15 februari 2026
consistent with supply each time
consistent with supply each time
handy to have even though a long way from Tasmania I do like to continue to utilise Habitat for clear postage tracking and non-delays.
Prices are comparitive
18 januari 2026
All round good experience.
All round good experience.
I had a query, it was handled promptly and efficiently.
Will be making this possibly my go to pet supplies.
Delivery was quick :)
Also delivery charge was reasonable, and free if purchasing $49 minimum..
24 februari 2026
Review zonder uitnodiging
Fast delivery
5 stars! Thank you to the team for being helpful with the delivery of my products.
14 februari 2026
Review zonder uitnodiging
Super fast check out and despatched…
Super fast check out and despatched same day. Great price
16 januari 2026
Super quick delivery and pricing is…
Super quick delivery and pricing is always great!
13 februari 2026
great product and price and quick…
great product and price and quick delivery
19 februari 2026
Review zonder uitnodiging
The staff at North melbourne are…
The staff at North melbourne are fantastic. I appreciate their knowledge and advise and they are lovely to speak to. Service is really fantastic
11 februari 2026
I got a short shelf life item with a…
I got a short shelf life item with a half price discount, which I didnt expect at all. I called them and explained I want to exchange it to a longer shelf life one instead of discount. I gave all my information including order number and my contact, but none of staff has reached out to me. I havent opened the bag and now it's almost expired. I work day time only so cant really call to the team again, so did I via e-mail but still havent heard anything.
20 februari 2026
Review zonder uitnodiging
My click and collect order was so fast…
My click and collect order was so fast and easy.
10 februari 2026
all round good service
Very good range of products that suits our needs, easy online ordering and quick delivery.
12 januari 2026
Please accept complaints gracefully.we will not return but will advise others of your sevice
Was very disappointed and upset with dog grooming standard and cost for my labradoodle at chirnside park.Obviously no experience with the requirements for this breed.WILL NOT RETURN.
12 februari 2026
Review zonder uitnodiging
Antwoord van Habitat - Home To Pet Supplies
Hi Alan,
You may want to check your records as this is defiantly the first Full Groom. It also seems on your first visit that we had to charge extra time and a matted coat surcharge due to condition of your dogs coat.
Second visit was also a spot shave due to matted coat.
I have the history records and photos if you would like me to email them through to you? I'm not trying to argue with you, I'm just trying to avoid false information being posted as a review for our business.
Our groomer has also taken the time to help educate you on how to maintain your dogs coat inbetween grooms to avoid your dog needing to be shaved and incur extra costs.
Hi Alan, We have spoken to the Grooming Salon at Chirnside Park. They have notes and photos of your dog before and during the groom, noting that your dog had pelting (a severe, solid, carpet-like matting of the undercoat that tightly adheres to the skin)
Your dog had previously only ever had a tidy up with us and not been fully groomed.
We would be more than happy to share the images showing the condition that your dog was in before being groomed.
Our groomer noted that your wife left with more education around maintenance between grooms and seemed pleased with the groom. You were also noted priort to starting the groom that the finished result will be short due to the condition of your dogs coat.
I
Very poor customer service
Very poor customer service. The manager was rude and did not want help us. Person on the counter was good. Will not be going back.
21 februari 2026
Review zonder uitnodiging
Professional
There was a very quick response to my purchase for which I was very appreciative.
5 februari 2026
Amazing shop/people
Thank you for sending my
Delivery they are so well played and my rabbit loves this place this a place l get her flea treatment and treats thank you so much
15 februari 2026
Review zonder uitnodiging
Love the new store in Brunswick east ……
Love the new store in Brunswick east … don’t have to get delivery now can click & collect it’s so good 😊
31 januari 2026
An easy site to navigate and found what…
An easy site to navigate and found what I wanted to buy very easily. The variety of the particular brand I was looking for was very good and the Habitat prices are the best I have found. All in all a satisfying experience. Delivery was super quick which the four woofers were happy about as their favourite treats were in the box. Tail wags all round
2 januari 2026
Always a pleasure to deal with this seller.
Always a pleasure to deal with this seller. Great range of products at competitive prices. Love the specials! Easy to order, fast shipping.
27 januari 2026
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