I have ordered from Halo's London before because the quality is 10/10 I literally wear the earrings everyday and they still look brand new. Definitely my go-to when I need gold jewelry that actually l... Toon meer
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no tracking provided, no order number or confrimation provided. Hadn't been shipped in a working week and no reply from emails. Finally got through on live chat and was told "order cancelled". Wasted... Toon meer
Bedrijf heeft geantwoord
I bought a huge necklace of Halo, postage was super fast, delivery was first class. The necklace is amazing. I will definitely be buying from again and will be telling all my friends and family to che... Toon meer
Bought some silver hooped earrings from them and they were really nice and good value too. The whole buying experience was very easy, no issues and they were well packaged for a quick delivery. Gre... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Halos london is an online jewellery retailer that specialises in Earrings, Necklaces and Bracelets for both men and woman. We have warehouses located in London, France and China and deliver to the whole of Europe. Discover our range of jewellery and enjoy everyday low prices!
Contactgegevens
SE24 0BP, London , Verenigd Koninkrijk
- Info@haloslondon.com
- haloslondon.com
4,3
Uitstekend
199 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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I have ordered from Halo's London…
I have ordered from Halo's London before because the quality is 10/10 I literally wear the earrings everyday and they still look brand new. Definitely my go-to when I need gold jewelry that actually lasts. I recommend this company the delivery is also quick. Can't complain at all.
26 april 2026
Review zonder uitnodiging
order not shipped then cancelled
no tracking provided, no order number or confrimation provided. Hadn't been shipped in a working week and no reply from emails. Finally got through on live chat and was told "order cancelled". Wasted a week waiting for a gift.
13 april 2026
Review zonder uitnodiging
Antwoord van Halo’s London
Hi Mr Smyth,
Thank you for your feedback, and we’re very sorry for the experience you’ve had.
Due to an unexpected system issue, a small number of orders — including yours — were not processed within our usual timeframe. We monitored the situation closely on a day-by-day basis in the hope it would resolve quickly without disruption; however, it unfortunately persisted longer than anticipated.
As a result, rather than dispatching your order late and risking an extended delivery time, the order was cancelled and a full refund issued. We appreciate that this was frustrating, particularly as it was intended as a gift, and we sincerely apologise for the inconvenience caused.
We can confirm that the issue has now been fully resolved, and operations have returned to normal. This was an isolated logistical disruption rather than a reflection of our usual service standards.
Thank you again for your feedback — we take this seriously and are using it to ensure improved communication in the unlikely event of similar issues in the future.
We understand that customers are more likely to share feedback when something goes wrong, and we take that feedback seriously as it helps us improve and refine our processes.
Absolutely beautiful rose gold…
Absolutely beautiful rose gold earrings, fast delivery and service, excellent value, highly recommend Halo's, thank you for a beautiful piece of jewellery.
18 maart 2026
Review zonder uitnodiging
I love these white gold hoops .
I love these white gold hoops .. perfect size and not flimsy but solid . They look great and I definitely won’t be losing them with the safe closures.
5 april 2026
Review zonder uitnodiging
I bought a huge necklace of Halo
I bought a huge necklace of Halo, postage was super fast, delivery was first class. The necklace is amazing. I will definitely be buying from again and will be telling all my friends and family to check them out. There customer service was first class
6 maart 2026
Review zonder uitnodiging
Great customer service
Great customer service, very helpful. Lovely rosary delivered at a nice price too.
Recommend Halo's
26 maart 2026
Review zonder uitnodiging
Fabulous, beautiful mens jewellery.
Fast delivery and great customer service
20 maart 2026
Review zonder uitnodiging
lovely earrings at a great price,l…
lovely earrings at a great price,l would deal with this business again
5 maart 2026
Review zonder uitnodiging
Reliable and trustworthy
Bought some silver hooped earrings from them and they were really nice and good value too. The whole buying experience was very easy, no issues and they were well packaged for a quick delivery.
Great customer service. Great little company.
No hesitation in recommending them.
16 februari 2026
Review zonder uitnodiging
Fantastic snake bangle
Fantastic snake bangle, great quality amazing value for money, you won't be disappointed.
5 maart 2026
Review zonder uitnodiging
Silver Earings
Great little business..Good customer service ..Quick delivery..Highly recommend..
24 februari 2026
Review zonder uitnodiging
Great quality and price
Bought the 18ct gold basket earrings as they looked so similar to a pair I was given as a gift from a family member abroad but I sadly lost one of them. So I was really pleased to have discovered Halo’s! Excellent price and great quality, the clasp is sturdy. Very fast delivery and good packaging as well.
26 november 2025
Review zonder uitnodiging
Well chuffed with my new earrings
Absolutely chuffed with my new earrings. They arrived fairly quick even though they came from China. Real silver and exactly the same, perfect quality earrings sold by a big brand for about 10 times the price.
The site also gave me the option of a pair of free earrings, which arrived first cos I think they were sent from the UK.
Definitely recommend.
16 januari 2026
Review zonder uitnodiging
Good service and product
Bought a silver and black stud for my son for Christmas. He loves it. Very happy with service and product. Thank you ☺️
15 december 2025
Review zonder uitnodiging
WORSE COMPANY I HAVE EVER ORDERED FROM FROM INTERNET BUYER BEWARE
I ordered two bracelets. I paid £60. I received one bracelet. I then contacted the company , they asked for photographs I sent your photographs. I also sent them numerous emails , messages. I asked them to phone me ,they’re still not giving me a refund. I’m going through the bank to get a refund. Be aware of this company. Do not buy they rip you off. I ordered two bracelets only received one and they won’t give me a refund cause they don’t believe it. It was packed wrongly in China.
Got reply from company even after sending photos and emails, they say this is not proof, seems their stock answer when they don’t want to admit mistakes, going through fraud department at bank to recoup my money
19 december 2025
Review zonder uitnodiging
Antwoord van Halo’s London
We’re sorry to hear you’re unhappy with your experience.
We investigated this matter thoroughly by reviewing our order records, dispatch confirmation, courier tracking, and delivery proof. Our records confirm that the order was dispatched in full and delivered to the address provided.
We requested supporting information in line with our standard review process and responded to all correspondence. As no evidence was provided demonstrating an error at dispatch, we were unable to issue a refund.
We always aim to resolve issues fairly and transparently and will continue to cooperate fully with any formal review by the payment provider.
Perfect jewellery gift.
Perfect jewellery gift.
Presentation delivery and service very good.
23 december 2025
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com
Ordered some rose gold hoop earrings…
Ordered some rose gold hoop earrings for my daughter’s birthday. Excellent item and delivered very quickly, my daughter loves them thank you
9 december 2025
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com
Avoid these scammers!
Avoid these scammers!
I ordered 2 items in October, received one item only in November, have been emailing them since with no response. I’ve used all possible channels from customer service email to the chat on their website to IG. No response!
They’ll take your money and ghost you, be warned.
Update: after posting this review they have responded and issued a refund
9 november 2025
Review zonder uitnodiging
Antwoord van Halo’s London
Hi Reem,
Thank you for taking the time to leave a review.
We’re sorry for the frustration caused by the delay in responding to your earlier messages. After reviewing your order, we identified that one item could not be dispatched due to a delivery issue. As soon as this was brought to our attention, we responded via Instagram and processed a full refund for the missing item, which you later confirmed had been received.
We acknowledge that our response time on this occasion did not meet the standard we aim to provide, and we apologise for that. However, we would like to clarify that the matter was resolved promptly once contact was established, and no funds were retained for the undelivered item.
We appreciate your update noting that a refund was issued and remain committed to improving our communication going forward.
Kind regards,
Halo’s London Customer Support
Bought these beautiful earrings as a…
Bought these beautiful earrings as a gift and I am sure she will love them as much as I do they arrived beautifully packaged they are such good quality and value I will definitely buy from this company again they have such lovely quality pieces something for everyone
10 december 2025
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com
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