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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have ordered from Halo's London before because the quality is 10/10 I literally wear the earrings everyday and they still look brand new. Definitely my go-to when I need gold jewelry that actually l... Toon meer

Beoordeeld met 1 van de 5 sterren

no tracking provided, no order number or confrimation provided. Hadn't been shipped in a working week and no reply from emails. Finally got through on live chat and was told "order cancelled". Wasted... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I bought a huge necklace of Halo, postage was super fast, delivery was first class. The necklace is amazing. I will definitely be buying from again and will be telling all my friends and family to che... Toon meer

Beoordeeld met 5 van de 5 sterren

Bought some silver hooped earrings from them and they were really nice and good value too. The whole buying experience was very easy, no issues and they were well packaged for a quick delivery. Gre... Toon meer

Bedrijfsgegevens

  1. Sieradenwinkel

Geschreven door het bedrijf

Halos london is an online jewellery retailer that specialises in Earrings, Necklaces and Bracelets for both men and woman. We have warehouses located in London, France and China and deliver to the whole of Europe. Discover our range of jewellery and enjoy everyday low prices!


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

199 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

It’s the 3rd time I have purchased from…

It’s the 3rd time I have purchased from Halo’s and they have always been very good. The earrings are of good quality and a very good price. Packaged well and sent quickly. I will definitely buy from them again.

23 november 2025
Review zonder uitnodiging
Logo Halo’s London

Antwoord van Halo’s London

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com

Beoordeeld met 5 van de 5 sterren

Sapphire bracelet

A fantastic looking bracelet and I'm really happy with it and very fast delivery as well 😃 Many thanks

10 december 2025
Review zonder uitnodiging
Logo Halo’s London

Antwoord van Halo’s London

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com

Beoordeeld met 1 van de 5 sterren

Fake silver drop shipped from china

I specifically bought from a jewelry shop to ensure I bought genuine silver but unfortunately what I received was just fake stuff drop shipped from china for 4x the price. Contacted the company but received no reply at all. Luckily PayPal refunded me promptly. Avoid unless you want temu quality and delivery times for 4x the price.

2 december 2025
Review zonder uitnodiging
Logo Halo’s London

Antwoord van Halo’s London

Hi Em,

Thank you for leaving your feedback. We’re sorry to hear you’re unhappy with your experience, and we would like to clarify a number of important points for accuracy.

Your order was delivered successfully, and it included both the item purchased and the complimentary free-gift you selected at checkout. At no point did we receive an email, message, or return request from you. All customers are able to start a return instantly through our online returns portal by entering their order number and email address, and our team is on hand to assist if needed.

Instead of contacting us or initiating a return, a PayPal dispute was opened immediately. This meant we had no prior opportunity to resolve your concerns directly, assess the item, or arrange a return in the usual way.

It is also important to clarify that PayPal has not issued you a refund, contrary to what has been stated. The case remains open and under review (until the 10th of December) and PayPal is currently assessing the evidence we have provided showing that no attempt was made to contact us or start a return through the correct channel.

We take product authenticity seriously and work only with verified, long-standing suppliers, supported by the required compliance documentation. Had the returns process been followed correctly, we would have been able to investigate your concerns promptly and professionally.

We remain available to resolve this through the proper process and encourage you to reach out if you would like assistance.

— Halo’s London

Beoordeeld met 5 van de 5 sterren

Perfect

The earrings are exactly as described, they were a birthday present for my sister and she is over the moon with them. The packaging was secure and they arrived on time. The price was very reasonable and I would say that the quality is also good compared to similar items on the Internet and in shops.

24 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

10k gold at a great price

I’ve ordered from them multiple times now, 10karat gold diamond cut earrings and hoops. The price is the best I can find including shipping. The product is alway as depicted and never lets me down.

10 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

not delivered.

Order #15099-F1, #15099-F2
track no H06R4A0005669757
Item not received.
Showing as delivered on the 4/10/25 and left in my porch.
I do not have a porch I live on the 11th floor.
Sent many messages via their web site informing them that item has not been delivered but just getting ignored.

23/10/25 still no item or refund, it's been 19 days now.
I would not recommend this company.
SCAM stay away.

I have asked you for proof of delivery photo that you have not provided. if indeed there was no door number that is your fault as it is correct on the details that I submitted when I placed the order, I even sent you an attachment showing my details were correct on your site. You did send me a picture of another parcel that was returned to you from royal mail and indeed that had no number, however when I enquired why it was a royal mail parcel and not Evri you told me that the main item was sent by Evri and the gift box was sent via royal mail. seems a bit off to me. I stand by my opinion that you are a scam company. I have no item or refund.

10 oktober 2025
Review zonder uitnodiging
Logo Halo’s London

Antwoord van Halo’s London

Updated response:

Dear Dave,

We note your updated review. As previously stated, your parcel was dispatched to the address provided at checkout — which did not include a door or flat number — and was marked as delivered by Evri with photographic proof.

We have raised an investigation with Evri, but their records confirm successful delivery to the location associated with your address. While we understand your frustration, the repeated use of terms such as “scam” is inaccurate and unfair, given that the delivery issue appears to stem from a door number purposefully not being provided at checkout. The reviews you have left for evri, yodel and other companies clearly shows a pattern of behaviour

We have fulfilled our obligations and consider the matter closed pending Evri’s final confirmation.

Kind regards,
Halo’s London Customer Support


Dear Dave,

Thank you for your review. We’re sorry to hear you’ve not received your order. We’d like to clarify that the tracking number H06R4A0005669757 is an Evri tracking reference — Evri is an independent third-party courier, not a service operated by Halo’s London. According to their tracking data, the parcel was scanned as delivered on 4th October.

As soon as you reported the issue, our team raised a claim with Evri (48 hours ago) to investigate the delivery further. While we await their official response, it would be helpful if you could complete a declaration of non-receipt form, as this is required by Evri to move the investigation forward.

We understand how frustrating delivery disputes can be, and we’re doing everything possible to resolve this through the correct channels. However, it’s important to note that delivery confirmation is determined by Evri, not Halo’s London, and we rely on their data when investigating such claims.

Kind regards,
Halo’s London Customer Support

Beoordeeld met 5 van de 5 sterren

Dilliboy

Excellent service from halo seller bought a pair of earrings and they are very nice very good quality and sturdy not flimsy like some I would highly recommend them and I would definitely buy from them again.

9 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I won't recomend this cellar even if is…

I won't recomend this cellar even if is the last place you can buy . Customer service not helpfull at all. If you order something and is wrong, bad quality or not delivered at all don't expect any help

9 september 2025
Review zonder uitnodiging
Logo Halo’s London

Antwoord van Halo’s London

Dear Lachezar,

We’re sorry to hear of your dissatisfaction, though we must clarify that your order (#14957) was successfully delivered on 16th September, as confirmed by Evri’s tracking system and photographic proof of delivery. Tracking number H03TJA0183069510

Our customer service team communicated with you throughout this process and provided all available tracking details. You also opened a PayPal dispute, which was independently reviewed and decided in our favour after PayPal confirmed the item had been delivered to the address provided at checkout.

We appreciate that delivery disputes can be frustrating, but once an item is confirmed as delivered by a tracked courier service, our ability to intervene further is limited. We take all claims seriously, but in this instance, the evidence shows that the parcel was received correctly.

We value transparency and fairness for all our customers, and while we regret that you chose to leave a negative review, the facts clearly show that your order was fulfilled as promised.

Kind regards,
Halo’s London Customer Support

Beoordeeld met 5 van de 5 sterren

Watch bracelet

Communication with the seller was excellent. Quality of the item is outstanding for the price.
Tracking provided was easy to get updates.

25 september 2025
Review zonder uitnodiging

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