We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They we... Toon meer
Bedrijf heeft geantwoord
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I recently ordered a hamper as a birthday gift for a friend, and I couldn’t be happier with the experience. The hamper itself was beautifully put together, with a fantastic selection of items—my f... Toon meer
Bedrijf heeft geantwoord
The recipient loved the hamper. Have used your company a few times now and no complaints. Thankyou very much…highly recommended.
Bedrijf heeft geantwoord
Did not realise I had to sign for the package, which was inconvenient. Hamper box is slightly damaged with torn joints. Most of the items are a smaller than I expected. Can't comment on quality... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Contactgegevens
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Verenigd Koninkrijk
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Good choice of and range of hampers
Good choice of and range of hampers - easy to choose and buy.
Delivered when they said with no problems.
Was very well received by the person it was sent to.
10 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Mr Dee,
Thank you for your review. I’m really pleased to hear you found the range easy to choose from, the ordering straightforward, and the delivery smooth. It’s lovely to know the recipient was very happy with their hamper too.
Thank you for choosing us.
Kindest regards,
Team hampers.com
One star is too much
One star is too much, but I can't leave zero stars, ordered 2 hampers, one got delivered, despite numerous chase ups and 3 alleged replacements, nothing was received and my order was cancelled. Avoid this company at all costs
12 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Neil,
I’m sorry for the frustration this experience caused, and I understand why you were disappointed.
To clarify, your order has not been cancelled. A full refund has already been processed and, as a further apology, a replacement hamper has also been arranged at no additional cost. The replacement is scheduled for delivery on Monday.
Thank you for your patience while this was resolved and for your custom.
Kindest regards,
Team hampers.com
Disappointing- terrible value for money
I was really disappointed with this product. Firstly one of the items was not the one advertised (with no warning) and had been replaced with a much smaller product. All of the products were actually smaller than the marketing pictures made them look and the box was more than half-filled with ‘straw’. Honestly, opening that big box and seeing the tiny layer of goods on top of the straw was a shock. I could have put the same goods in a box together for about half the price; for £40 this was terrible value for money.
8 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Vicky,
Thank you for your review. I’m very sorry to hear how disappointed you were with the hamper. I understand how frustrating it must have been to receive an item different from what was advertised, especially when it appeared smaller than expected, and for the overall presentation to fall short of what you were anticipating.
We use wood wool to protect items during transit and select good-quality, artisan products for our hampers, but I appreciate that this didn’t come across as good value for you on this occasion. Your feedback about product substitutions, sizing, and presentation is important and will be reviewed internally.
Thank you for taking the time to share your experience.
Kindest regards,
Team hampers.com
I ordered 3 hampers but only received 2
I ordered 3 hampers but only received 2 of them. A week later after multiple communications i have received the third hamper i paid for. They also assure me tgey are sending an extra hamper as compebsation to me it appears this should arrive tomorrow.
9 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Martyn,
Thank you for your review. I’m very sorry to hear only two of the three hampers have arrived so far. I can see that a member of our team has already reached out to you regarding this, and we’re looking into it to get it resolved as quickly as possible.
Thank you for your patience, and I hope we can put this right for you very soon.
Kindest regards,
Team hampers.com
Normally get a decent service from this…
Normally get a decent service from this company. This year has been pretty lousy. Having spent a fair bit on hampers when it came to applying the discount code it just wouldn't work. Was told by the company, I needed to clear my shopping basket first and apply the code before filling the basket. As one doesn't know what the total will be, and the code varies depending on your total this is just madness. Not coming back to this company next year
Since i submitted the above review with a one star rating, the company has been in touch and have done a great job rectifying the situation. They have assured me that they will ensure that this will not affect other users of the website. They have also reinstated the discount that they had promised and have ensured the hampers I had ordered were delivered promptly.
So I must say well done to the staff who have taken on board the comments and chosen to do the right thing. I am grateful for their fulsome and excellent response.
13 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Kaustuv,
Thank you for your review. I’m very sorry for the frustration caused by the discount code and how this impacted your experience this year. Please accept my sincere apologies.
I can see a member of our team has already reached out to you to discuss this further. We appreciate you taking the time to share your feedback.
Kindest regards,
Team hampers.com
I have used Hampers as Christmas gifts…
I have used Hampers as Christmas gifts for many years but this year I decided to use your Hampers.com .. I must say that your hampers are everything I asked for .. but above all the service I received was above expectations. When I first emailed I was dealt with by Mohamed.. the response was immediate.. as one of my hampers was lost he quickly resolved the issue and I received the replacement the following day!
Thank you Mohamed I really appreciated how fast your emails were responded to.. and how understanding ypu were. Happy Christmas!
13 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Elizabeth,
Thank you so much for your lovely review. I’m really pleased to hear the hampers were exactly what you were looking for, and even more so that the service exceeded your expectations.
It’s great to know Mohamed was able to resolve the issue so quickly and get a replacement out to you the very next day. I’ll be sure to pass on your kind words to him — he’ll really appreciate them.
Thank you for choosing hampers.com, and Happy Christmas to you too.
Kindest regards,
Team hampers.com
These are the market leaders
Please use HAMPERS.COM for all your needs !!!!! You cannot beat the customer service and quality of contents !!!
11 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Chris,
Thank you so much for your fantastic review. Your kind words about our customer service and the quality of our hampers really mean a lot to us. We truly appreciate the recommendation and your support.
Thank you for choosing hampers.com.
Kindest regards,
Team hampers.com
I won’t be ordering from them again!
I ordered 3 hampers, 1 came as expected, the other ‘sack hamper’ came in a sack, and the afternoon tea came with products that expired within 2 days, with cream in the hamper -but without refrigerated delivery? First customer service rep was incredibly rude and second gave me a partial refund, but they maintain it’s normal to buy a hamper, have to gift it the following day and for it to be eaten that day?? I won’t ever order from these again.
1 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Danni,
Thank you for your review. I’m very sorry to hear about your experience — this is not the standard we expect to deliver. I understand how disappointing it must have been to receive inconsistent presentations and items with very short dates, particularly when purchasing hampers as gifts.
I can see that we have already reached out to you, and this matter is being looked into internally. Your feedback is important and will be reviewed carefully so we can address the issues raised and improve where needed.
Thank you for taking the time to share your experience.
Kindest regards,
Team hampers.com
This is the second Hampers I have had…
This is the second HamperI have had that I have sent to my son and family they are very pleased with the contents of the Hamper
I would like to thank Naomi who sorted my delivery issue out and got the Hamper delivered quickly
Very pleased with the service of this company and will continue to order my Christmas present in future
Thankyou Hamper.com
6 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Nancy,
Thank you for your lovely review. I’m delighted to hear that your son and his family were pleased with their hampers, and it’s wonderful to know that you’ve returned to us again this year. I’m also delighted that Naomi was able to resolve the delivery issue quickly for you — I’ll be sure to pass your thanks on to her.
We truly appreciate your continued trust in us for your Christmas gifting.
Thank you for choosing hampers.com.
Kindest regards,
Team hampers.com
Had an issue at the time of order with…
Had an issue at the time of order with discount codes not working.
The customer care team resolved this without my intervention proactively after I ordered. great service.
8 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Scott,
Thank you for your review. I’m glad to hear that, despite the issue with the discount codes at checkout, our Customer Care team were able to spot it and resolve it proactively for you. It’s great to know this left you with a positive experience.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Outstanding Customer Service
I made an error with my order and contacted the company via email. Every interaction was not only professional but also felt genuinely personal. Their team treated me with respect and made me feel valued as a customer. This level of service is rare, and it’s the reason I will continue to use this company, they even responded to me on a Sunday. Truly exceptional customer care
8 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Niki,
Thank you for your wonderful review. It’s lovely to hear that the team were able to support you so well and that you felt genuinely valued throughout your interactions with us. Providing a personal and respectful service is incredibly important to us, so your feedback means a great deal — especially knowing it has encouraged you to continue using our services.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Antwoord van hampers.com
Dear Kateryna,
Thank you for your lovely review. I’m really glad to hear you were happy with the service and would recommend us.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Happy hampers!
My chosen hamper has arrived safe and sound with my friends in Hampshire. They are delighted, as I am. Happy days.
7 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Colin,
Thank you for your lovely review. I’m so glad to hear your hamper arrived safely with your friends in Hampshire and that they’re delighted with it - that’s wonderful to hear.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Delivered on time
Delivered on time. Everything as described. Very happy with this product.
5 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Mark,
Thank you for your lovely review. I’m really glad to hear your hamper was delivered on time, exactly as described, and that you’re very happy with it.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Lovely Hamper- issue resolved
The item did not originally arrive as scheduled BUT the customer care team resolved the issue very promptly and ordered a replacement. The recipient was very pleased with their gift
5 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Candice,
Thank you for your review, and I do apologise that your hamper has still not arrived - this is not the experience we want for our customers. I can see you’re already liaising with a Customer Care advisor who has offered a resolution to put this right.
Thank you for your patience.
Kindest regards,
Team hampers.com
Very disappointed with stingy content
Very disappointed with this stingy hamper sent as a gift. Costs £135 but contents worth significantly less than £50. Two bottles of ok win/prosecco but the food items are pound shop quality Christmas edibles. Tiny size jars of jam and marmalade, crisps, broken bar of chocolate, flavoured pop corn,10 tea bags, tiny bag of coffee, a small pack of cookies etc. Definitely not worth the money, better to buy somthing nice from the supermarket and get it delivered.
5 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Sarah,
Thank you for your review. I’m very sorry to hear you were disappointed with the hamper you received as a gift — this is not the experience we want for our customers. We take care in selecting good-quality, artisan products from trusted suppliers, and each hamper is hand-packed to create a thoughtful gift experience. I’m sorry this didn’t come across for you on this occasion.
I’m unable to locate your order under your name alone, so if you haven’t already, please get in touch with us at help@hampers.com
Or respond to the “find reviewer” request so we can look into this in more detail and support you further.
Kindest regards,
Team hampers.com
The Hamper arrived before eta
The Hamper arrived before eta, but parcel not opened yet. Second time I have used this company,so that says something!
6 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Carole,
Thank you for your review. I’m glad to hear your hamper arrived earlier than expected, and it’s great to know this is your second time ordering with us — we really appreciate your continued trust.
Thank you for choosing us, and I hope the hamper is enjoyed once opened.
Kindest regards,
Team hampers.com
Not happy
Paid for naned deleiverly date and did not receive hamper on date and still waiting for it to be deleivered not happy
6 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Sarah,
Thank you for your review. I’m sorry to hear about your experience with your delivery date. I’ve been unable to locate your order under your name alone, so I’d be grateful if you could please reach out to us at help@hampers.com or respond to the “find reviewer” request so we can look into this for you.
Kindest regards,
Team hampers.com
Amazing customer service and support. Great company
Well, what can I say!!
This company goes above and beyond.
I had a few issues, but they were dealt with extremely well. I was blown away with the excellence of customer service.
I’d love to give a shout out to Naomi, she went out of her way to help deal with my issues.
Would I use this company again??? DEFINITELY!!!!
I will be tell family and friends how professional, helpful and friendly they are!!!
I’m looking forward to my adult children opening the hampers. I’m pretty sure they will love them!!
Thank you Naomi for your kindness.
So what’s everyone waiting for??? Order your hampers today!!
Thank you and Merry Christmas
Sarah Griffin x
5 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Sarah,
Thank you so much for your wonderful review. It really does mean a great deal to hear how well you felt supported, especially after the challenges you faced at the start. I’m delighted that Naomi was able to step in and make such a positive difference for you - she will be so pleased to read your kind words.
Your enthusiasm and recommendation to family and friends is truly appreciated, and it’s lovely to hear how excited you are for your adult children to open their hampers. I hope they absolutely love them.
Thank you again for taking the time to share your experience, and Merry Christmas to you and your family.
Kindest regards,
Team hampers.com
The hamper looks good on line
Although there was a slight hic-up initially with delivery, Hampers.com resolved everything straight away. I was extremely impressed with the quality of the hamper I received and will definitely re-order next year. Customer services are also excellent and responsive.
5 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Kate,
Thank you for your review. I’m sorry to hear your hamper hasn’t arrived yet, especially as the delivery date has already passed. I can see you’re currently liaising with one of our Customer Care advisors, and I hope we can turn this experience around for you.
We really do appreciate your custom, and I hope you will consider giving us another chance in the future.
Kindest regards,
Team hampers.com
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