We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They we... Toon meer
Bedrijf heeft geantwoord
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I recently ordered a hamper as a birthday gift for a friend, and I couldn’t be happier with the experience. The hamper itself was beautifully put together, with a fantastic selection of items—my f... Toon meer
Bedrijf heeft geantwoord
The recipient loved the hamper. Have used your company a few times now and no complaints. Thankyou very much…highly recommended.
Bedrijf heeft geantwoord
Did not realise I had to sign for the package, which was inconvenient. Hamper box is slightly damaged with torn joints. Most of the items are a smaller than I expected. Can't comment on quality... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Contactgegevens
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Verenigd Koninkrijk
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Prompt delivery and absolutely pleased…
Prompt delivery and absolutely pleased when we opened the box. It was well presented and extremely good value. We would definitely use them again. We bought two hampers and they make lovely gifts for Christmas.
23 november 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Phillip,
Thank you for your wonderful review. I’m really glad to hear your hampers arrived promptly, were well presented, and felt like great value. It’s lovely to know they made such nice Christmas gifts.
Thank you for choosing us, and we’d be delighted to welcome you back again.
Kindest regards,
Team hampers.com
Terrible service
Edited - 08/12/25 - Since my original review, Hampers.com have managed to make amends by way of providing Hamper on a goodwill basis (No charge) and this has now been delivered. So i can confirm that they have gone some way in resolving the initial issues, although the initial issues shouldnt have happened. I have now reviewed the star rating to 3 stars.
Terrible service. The Hamper was arranged to be sent to one of our customers for a paid and specific date. Not only did i not get an update email from Hampers.com to advise me the hamper is on its way, i had to chase you on the day of delivery to find out why i havent recieved any delivery update emails. Your response was, you have contacted the delivery team and are awaiting their response. To no surprise I had to chase again as still no contact from your "Customer Services" team (If at all it exists). I was then told that your courier partner has confirmed that the Hamper has been "Lost" in their system. 2 Things, why was i not updated and informed there was a delay in the hamper been sent in the first place and why did i have to twice contact you for an update. Why as a paying customer should I have to chase you for this information? And, i can assure you, as the courier was Evri (I was told), the parcel has not gone "Missing", it has probably been "Stolen" by that courier company and for you to be even using this company as a delivery partner is only opening your company to have many more negative feedback however, this does not take away the fact that YOU failed to provide correct and adequate customer care/service to me. Due to the above, and the fact you couldnt deliver the Hamper on the date i paid for, a refund has been requested and i hope i dont have to chase this with you either. Regrettably, i will not use your company again. A Hamper missing is one thing poor/lack of customer communication is another, and far from acceptable.
1 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Stuart,
Thank you for your review. I’m very sorry to hear about your experience, especially when you had arranged a paid, specific delivery date for your customer. You should have received timely updates and clear communication throughout, and I apologise that this was not the case.
I understand the frustration caused by having to chase for information more than once, and your feedback has been noted for internal review so we can strengthen our communication and service where needed. I can see a member of our team has already reached out to discuss this further with you.
We truly appreciate your custom, and I hope we can restore your faith in us moving forward.
Kindest regards,
Team hampers.com
Lied to
I’d have rated this more if the customer care advisor hadn’t lied when I asked why a hamper bought for a birthday gift to be delivered on a certain day, was late. He told me that delivery had been attempted but the home owner said it wasn’t them on the address. Fast forwards to getting the tracking it seemed that the order had only been shipped that afternoon. It arrived the day later. Honesty goes a long way so I won’t be recommending, or ordering from, again.
4 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear N Waring,
Thank you for your review. I’m very sorry to hear about the confusion surrounding your delivery update - this is not the level of communication we want for our customers. I can see a member of our team has already reached out to discuss this with you further.
We truly appreciate your custom, and I hope we can restore your faith in us moving forward.
Kindest regards,
Team hampers.com
Excellent choice for a Christmas gift!
3 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Eddie,
Thank you for your lovely review. I’m really glad to hear you found it an excellent choice for a Christmas gift.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Superb hampers
Great choice of hampers and good quality products. Lovely packaging and prompt delivery. So good I ordered two.
3 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Rachel,
Thank you for your wonderful review. I’m really glad to hear you were happy with the range of hampers, the quality of the products, the packaging, and the prompt delivery. It means a lot that you were pleased enough to order a second one.
Thank you for choosing us, and we hope to welcome you back soon.
Kindest regards,
Team hampers.com
Very Satisfied
I am very happy as I have been continuously updated from order to delivery
3 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Georghios,
Thank you for your lovely review. I’m really glad to hear you were happy with your experience and found the updates from order to delivery helpful.
Thank you for choosing us, and we hope to welcome you back soon.
Kindest regards,
Team hampers.com
Short Changed Hamper
I have used Hampers.com a number of times.
This time the Warehouse inadvertantly made a mistake quickly corrected by the business. It is pleasing to find a business that stands by its reputation when an innocent mistake is made.
Well done.I have extensive business experience and this IS the way to run a business.
2 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Michael,
Thank you for your kind review. I’m really glad to hear the issue was quickly corrected and that you felt supported throughout. I’d also like to sincerely apologise for the initial experience you had - it’s never how we want our customers to feel.
We truly appreciate your comments and your continued trust in us.
Kindest regards,
Team hampers.com
Wonderful quality and best before date
Ordered a hamper last year for family up North and they loved it. So thought I'd send another this year. They received it safely recently and very pleased with the contents quality and best before dates.
1 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Ruth,
Thank you for your lovely review. I’m really glad to hear your family enjoyed their hamper last year and that this year’s was received safely with great feedback on the quality and best-before dates.
Thank you for choosing us again - we truly appreciate it.
Kindest regards,
Team hampers.com
Two Undelivered packages
Although 2 parcels are undelivered as of now, the Company have responded very quickly and apologised for this hiccup. The volume of Black Friday orders seriously affected a number of deliveries.
3 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear John,
Thank you for your review. I’m very sorry for the initial issue with your two undelivered parcels, and I appreciate your patience while this was looked into. I’m glad to hear our team were able to respond quickly and keep you updated.
Thank you for choosing us, and we hope to welcome you again soon.
Kindest regards,
Team hampers.com
Delivery was as described
Delivery was as described. Products were as described. Everything was punctual. Highly recommended. Good value for money on sale.
1 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Adrian,
Thank you for your lovely review. I’m really glad to hear everything arrived as described, on time, and that you found the hamper good value for money. We really appreciate your recommendation.
Thank you for choosing us, and we hope to welcome you back soon.
Kindest regards,
Team hampers.com
I have purchased from this company many…
I have purchased from this company many many times. I really like this stuff this year unfortunately the delivery drivers have lost all of our hampers and I spoke to a wonderful guy called Mohamed Degajuh who literally sorted out the problem immediately he has organised delivery next day of the missing hampers and we are thrilled because this guy is literally saved Christmas thank you so much and I look forward to buying from you again next year and a very special thank you to Mohammed you are quite simply a star
2 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Vanessa,
Thank you for your wonderful review. I’m really glad to hear how much you’ve enjoyed ordering from us over the years, and I’m truly sorry the delivery issues happened this time. I’m delighted to hear Mohamed was able to step in and resolve everything for you so quickly — he will be so pleased to know how much you appreciated his help.
Thank you for choosing us again, and we’re thrilled to hear your hampers are now on their way. We hope to welcome you back next year, and I’ll make sure your kind words are passed on to Mohamed.
Kindest regards,
Nicole (Operations Manager)
I live in Australia and wanted to…
I live in Australia and wanted to surprise my mum in the UK. The Hamper I chose for her was perfect. She was absolutely thrilled with what was in there. Thank you
1 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Jude,
Thank you for your lovely review. I’m really glad to hear the hamper was perfect for your mum and that she was so thrilled with it. It means a lot that you trusted us with a gift all the way from Australia.
Thank you for choosing us. We hope to welcome you back soon.
Kindest regards,
Nicole (Operations Manager)
I really wanted a non wicker basket…
I really wanted a non wicker basket hamper but found it hard / time consuming to source so went with the wicker basket in the end. Wish the packing option was available for all hampers.
27 november 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Ormsby,
Thank you for your review. I’m glad you were able to find a hamper that worked for you in the end, but I understand it would have been much easier if the non-wicker packing option had been available across the full range.
We really appreciate your feedback, and I’ll make sure it’s passed on to the relevant team as we continue to review our packaging options.
Kindest regards,
Nicole (Operations Manager)
Thank you for sorting out the delivery problem
Dear Hampers.com, thank you very much for your prompt response to the failure of a delivery. You not only provided a new delivery but also compensated me financially for the problems. As always, the gift was beautifully presented and was a wonderful birthday present for the recipient.
Christine
1 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Christine,
Thank you for your lovely review. I’m really glad to hear the replacement arrived beautifully presented and made a wonderful birthday gift. I’m also very sorry for the initial delivery issue and the inconvenience it caused, but I’m pleased we were able to resolve this for you.
Thank you for choosing us.
Kindest regards,
Hampers.com Customer Care Team
No delivery
Although a hamper addressed to Newcastle arrived on Saturday, one ordered at the same time has not yet arrived in London.
Hampers relied to this review and are investigating this matter so I’m pleased with their customer service.
1 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Robin,
Thank you for your updated review. I’m glad to hear you’re pleased with the support from our Customer Care team. I’m happy they were able to reassure you that your order is still within the Christmas delivery timeframe.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Not happy I asked for Chris delivery…
Not happy I asked for Chris delivery and you decided to deliver 1st December, which isn't Christmas delivery. Emailed twice and not one reply. Won't buy from you again
1 december 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Claire,
I’m really sorry for the experience you’ve had with this delivery. Our Christmas delivery window is 01/12–08/12, and your order is scheduled within this timeframe.
I also apologise for the delay in responding to your emails. It’s been an extremely busy period, but I can see that a reply has now been sent to you.
Thank you for choosing us, and I truly hope your gift will be greatly appreciated. We hope you would consider giving us another chance in the future.
Kindest regards,
Hampers.com Customer Care Team
The hamper was a gift and well received.
30 november 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Meena,
Thank you for your lovely review. I’m really glad to hear the hamper was gifted and so well received — that means a lot to us.
Thank you for choosing us, and we hope to welcome you back soon.
Kindest regards,
Nicole (Operations Manager)
I love your hampers
I love your hampers. The hampers are an xmas gift. If they are delivered in November is not so great. Therefore appreciate not having to pay for closer to xmas delivery at least don't deliver in November!
thanks for listening
Gina Rayne
28 november 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Gina,
Thank you for your feedback, and I’m really sorry for the experience you’ve had with this delivery. Our Christmas delivery window is 01/12–08/12, and your order was despatched for a December delivery date. You are absolutely right that no Christmas deliveries should have been arriving in November. I can see the carrier delivered your parcel a day early. They may have thought they were exceeding expectations by doing this, but I understand how frustrating it is when it doesn’t line up with what you planned for, and I sincerely apologise.
I’m really glad to hear you love our hampers, and I appreciate you taking the time to share your concerns with us.
Kindest regards,
Nicole (Operations Manager)
I must say my hamper was amazing amazingxxx
I must say my hamper which was delivered to a special friend was fantastic contents and she was delighted full of special gifts will order again next year don’t forget to put me on your list thank you everything was amazing xx
28 november 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Susan,
Thank you for such a lovely review. I’m really glad to hear the hamper was a hit and that your friend was so delighted with the contents. It means a lot to know you found everything amazing.
We truly appreciate you choosing us and would be very happy to look after you again next year.
Kindest regards,
Nicole (Operations Manager)
Happy Camper re my Hamper
Just heard that the Hamper I ordered was delivered to my 95 year old Aunt in the UK.
So hard to decide what to get someone when you live on the otherside of the world but the Hamper choices were great and I was kept updated from when the order was received to when it was delivered...thankyou
28 november 2025
Review zonder uitnodiging
Antwoord van hampers.com
Dear Virginia,
Thank you for your lovely review. I’m really glad to hear your aunt received her hamper safely and that you felt supported throughout the process. Choosing a gift from overseas can be tricky, so I’m pleased the updates and selection helped make it easier for you.
We really appreciate you choosing us and hope to welcome you back again soon.
Kindest regards,
Nicole (Operations Manager)
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