Hampson Auctions Reviews 79

Antwoord van Hampson Auctions

4 apr 2025

Thank you for taking the time to share your feedback.

Firstly, please accept our sincere apologies for any inconvenience caused. We fully appreciate how frustrating it can be to receive unwanted contact, and it was certainly never our intention to cause any distress. At Hampson Auctions, we are committed to delivering a respectful and positive experience for all individuals we engage with.

Please be assured that, had you contacted us, we would have taken swift action to ensure your details were removed and no further contact was made.

In line with our long-standing reputation and ethical approach, we contact prospective customers in accordance with the UK General Data Protection Regulation (UK GDPR) and Privacy and Electronic Communications Regulations (PECR). This practice is standard across reputable businesses in our industry and is always carried out with care and in line with legal standards.

We take all feedback seriously, and we are always looking to improve. Your comments have been shared with our internal team to ensure our approach remains considerate and aligned with best practices.

If you are willing, we would greatly appreciate the opportunity to speak with you directly and ensure your preferences are fully respected going forward. Should you feel that this addresses your concerns, we would be truly grateful if you might consider removing or amending your review.

Thank you again for bringing this to our attention. We genuinely value your time.

Best regards,
Hampson Auctions Team

Antwoord van Hampson Auctions

3 jan 2025

Dear Eva R

Thank you for your feedback. We are surprised to see this review, as we had the pleasure of working with you over a year ago to successfully sell your VW Camper Van. While we always welcome constructive feedback, it’s important to clarify some details to provide a balanced and accurate account for anyone reading your comments.

First, we pride ourselves on transparency in all our processes. Our fees are among the lowest in the industry for physical auctions in the UK, and full details are clearly outlined on our website, in our terms and conditions, and on the entry forms. You chose to enter your vehicle with no reserve, and the VW Camper achieved a remarkable price relative to the market conditions at the time of sale.

We understand that you expressed disappointment after the auction because the vehicle sold for less than you had hoped, as you were aiming to recover your purchase cost. However, as we explained throughout the process, the market had changed since the pandemic, a time when vehicles like yours commanded higher premiums. Despite these changes, your VW Camper performed well and achieved a strong result for its model.

We encourage open communication with our clients and maintain clear records for the benefit of both parties. While we are sorry to hear of your dissatisfaction, we respectfully disagree with your characterisation of our sales team and processes.

Should you wish to discuss this matter further, please don’t hesitate to contact us directly. We remain committed to providing transparent, professional services and continuously improving based on constructive input.

Kind regards,
The Hampson Auctions Team

Antwoord van Hampson Auctions

Geüpdatet op 10 dec 2024

Dear Michael,

Thank you for your feedback. However, we must address that your comments do not accurately reflect the professional service we provide at Hampson Auctions. Additionally, the business name you referenced in your review is incorrect. This inconsistency raises serious questions about the validity of your review.

At Hampson Auctions, we pride ourselves on marketing the vehicles we allow into our auctions extensively, as it benefits both the seller and the auction house. The better a vehicle performs in our auctions, the greater the success for everyone involved. It would make no sense for us not to market vehicles to the highest standard, and our international reach has been key in facilitating thousands of successful sales worldwide.

Sellers always have the option to set a reserve or remove it, and no decisions are made without their consent. Our priority is achieving the best possible results for our clients, guided by professionalism and integrity.

If this review were based on a genuine experience, it would likely reflect the high level of service that our clients consistently commend. For this reason, we have reported your review to Trustpilot, as it does not align with any legitimate experience of working with Hampson Auctions.

We value constructive feedback from genuine clients. If you have a legitimate concern, we invite you to contact us directly so we can address it.

Kind regards,
Hampson Auctions

Antwoord van Hampson Auctions

26 aug 2024

Dear J Md,

Thank you for sharing your feedback. We welcome all reviews, but it’s important that they accurately reflect the true sequence of events to ensure a fair understanding.

Firstly, we want to clarify that at no point did anyone from our team "beg" you not to put a reserve on your car. The decision to enter your car as a late entry into the auction without a reserve was entirely yours. You initially had a potential private buyer weeks before our auction, and we wished you the best with that sale. However, when that fell through just days before our 70th Anniversary Gold Cup Auction at Oulton Park, you contacted us and requested that we include your car as a last-minute entry. Despite our auction being fully booked with over 100 lots, we accommodated your request at your insistence, with the understanding that entering your car with no reserve would generate the most interest given the limited time (and 'no reserve' cars frequently do better than those with a reserve due to higher bidder interest). We are not responsible for the price actually received at auction.

You personally drove the car over 200 miles to Oulton Park, completed the necessary paperwork on-site, and agreed to these terms. You could have chosen to put a reserve on your car and entered it into a later auction, or you could have simply kept your car, but you chose not to do this—this was your decision.

Regarding the £5,000 you claim to have "lost," this was not an actual monetary loss but rather an amount based on your personal expectations. The reality is that your vehicle performed well at auction, fetching a price consistent with, and even exceeding, the market value of similar models. This can be verified by recent auction results. It seems that your expectations did not align with the market, and this discrepancy has led to your dissatisfaction.

You complained about our communication with you in other reviews, but you repeatedly insisted on getting your car back and undoing the sale, which is not possible in an auction. Once there is a winning bid, there is a contract of sale between the seller and the buyer that cannot be undone. We tried to explain this and communicated adequately with you, answering your queries and emails, and showed you our terms, which cover such matters and which you signed up for, but you were still not satisfied.

We also need to address the nature of your reviews, which we believe are defamatory. We have noted that you have changed your reviews multiple times, and the version you first posted differs from the current reviews here and on other platforms. We still believe that your reviews are incorrect. It appears you have gone out of your way to malign our family business, including creating a false Facebook account to post additional negative comments. This behavior is not constructive and seems intended to harm our reputation rather than provide an honest account of your experience.

We take great pride in our integrity and the service we offer to all our clients. While we understand that the outcome may not have met your expectations, we stand by the fairness and transparency of our process. We believe that anyone reading this review, alongside the others you have posted, will see that your actions are not reflective of the actual service we provided.

Best regards,
Hampson Auctions