Great customer service, who really make sure your order is a good fit when you order a custom size. The the straps I ordered have very good quality leather and a detailed and flawless finish. The web... Toon meer
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Lees wat reviewers zeggen
The customer support was best of the best because of amazing communication to ensure I received the right product, since I was supplying my own clasp. The strap is everything I hoped for, from qua... Toon meer
The quality of the watch band is excellent. However, ordering the correct size was confusing and I ended up with a band that is too long and loose. I had to supply photos in order to qualify for a ret... Toon meer
Handdn proved to be an exceptional partner in finding the perfect strap for my Apple Watch 11 Hermes. They meticulously matched the polish finish of the buckle and lug to the polish finish of these He... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Handdn
Geschreven door het bedrijf
Handdn is a premium brand renowned for crafting exceptional custom watch bands trusted by collectors and enthusiasts worldwide. Each strap is meticulously handmade by skilled artisans in Da Nang, Vietnam, using only the finest leathers and traditional techniques. With a strong commitment to customization, quality, and exceptional service, Handdn sets the standard in the luxury watch band industry. Every piece reflects timeless craftsmanship and delivers a truly personal, refined, and luxurious wristwear experience.
HANDDN Bespoke Watchstraps
Geschreven door het bedrijf
- Your Design. Handdn Crafts
- At HANDDN, we offer bespoke watch strap services to our customers. We understand that each individual has unique preferences when it comes to their timepiece accessories. Our bespoke service allows you to design a watch strap that perfectly fits your style and personality.
- 3D CUSTOM WATCH STRAP
- With our 3D custom watch straps, you get to be the designer. Choose your favorite leather, experiment with colors and textures, and pick a unique stitching that feels just right.
HANDDN accepts product returns/refunds
Exchange/return within 30 days.
30 days from the date you receive the product or as soon as you discover the error when receiving the goods. Refund time will take 3-7 business days from receipt of the strap
Contactgegevens
385/8 Nguyen Van Linh, 550000, Da Nang, Vietnam
- +84 359711094
- support@handdn.com
- handdn.com
3D Custom Watch Strap
4,7
Uitstekend
381 reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Excellent customer service as always…
Excellent customer service as always when making a custom strap and the straps are high quality
13 december 2025
Antwoord van Handdn
Hi Samer,
Thank you so much for your continued trust and kind words.
We’re truly delighted to hear that you’re happy with both our customer service and the quality of your custom strap. We look forward to assisting you again in the future.
Underwhelmed and disappointed
Shipping cost over 60€ which was extremely exorbitant, especially since I was obligated to pay express shipping and was delivered over 2 weeks later. Quality of the product was underwhelming as the bracelet was very thin. Disappointed to say the least, won’t be buying from here again.
19 december 2025
Antwoord van Handdn
Hi Isabelle,
We’re sorry to hear you’re disappointed. Just to clarify:
Your order was placed on Dec 13 and completed on Dec 18, within our standard timeframe. You also selected DHL express shipping ($39) at checkout.
The package was shipped on Dec 18 and later held by customs. The import tax was completed on Dec 25, which caused a short delay during transit ( receiver pay ).
We understand shipping costs can feel high as this is international express service. Regarding the product, we’re sorry it didn’t meet your expectations, we did reach out but haven’t received a response yet.
If you still need any support, feel free to contact us anytime.
Thank you!
Antwoord van Handdn
Thank you so much for your kind feedback! I truly appreciate it.
It was a pleasure assisting you
I ordered the band on 12/9 and paid for…
I ordered the band on 12/9 and paid for express delivery. I received the watch band on ,12/26 after I paid some extra fee. So the 89.00 watch band cost me about $ 150.00
Use someone else. update, the company sent me a response basically saying everything they did fell ,time wise , was within there guidelines. This was a Christmas gift. They only have a 30 day return policy so I didn't want to order to early. The band that was 90 dollars still cost me 150.00 would not use this company again
19 december 2025
Antwoord van Handdn
Hi Brian,
Your order was placed on December 12. As stated on our website, our handcrafted straps require 5–7 business days for production, and DHL Express shipping takes approximately 3–7 business days. Your order was delivered on December 26, which is within the stated timeframe.
All timelines are calculated in business days and were clearly published on our website at the time of purchase.
Regarding import duties and taxes, these are legally the responsibility of the recipient. We proactively sent you a tax support request form so we could assist with the tax process; however, we did not receive a response. We also attempted to contact you multiple times via email without success.
We are always happy to assist once we receive a response from our customers.
Thank you
Thank you, I received my strap and it is exactly what I was looking for. Used the customer feature. Since I was new at creating a strap the Handdn Team helped me refine my choices and got the band I was hoping for. Thank you.
RVW
17 december 2025
Antwoord van Handdn
HI Robert,
Thank you very much for your kind message and for choosing HANDDN among so many options available. We’re truly pleased to hear that the strap turned out exactly as you hoped and that our team was able to support you throughout the custom process. Your trust and satisfaction mean a great deal to us.
Handdn was Trusted
Handdn was responsive, accurate and produced a wonderful set of watch bands!
18 december 2025
Antwoord van Handdn
HI Brett,
Thank you very much for your kind feedback and for choosing HANDDN. We’re glad to hear you found us responsive and accurate, and that you’re happy with the watch bands. Your trust truly means a lot to us.
Sent wrong color strap
I spent $300 USD to purchase a patina brown alligator strap. The strap received was almost exactly same hue as patina bourdeaux with a strong reddish color. Even after complaining and sending photos, your company sent me your own photo of my strap prior to shipment alongside a patina bourdeax strap in an attempt to demonstrate they were different, yet your own photo actually proved the opposite; that they were practically the same hue! Unbelievable how out of touch your customer service is. Your company refused to do the right thing and replace the strap that was sent. The best you offered after my complaints and photos was to ask me to pay an additional 50% to make another strap. Clearly your company does not care about its customers or about doing what is right. Will source my straps from reputable companies instead.
1 oktober 2025
Antwoord van Handdn
Hi Darrick Sun,
We would like to clarify that patina straps are 100% hand-finished, meaning each strap naturally has its own unique tone and character. This slight variation is an inherent part of handmade patina work.
After receiving your feedback, we explained this clearly and proactively emailed you with an offer to remake a new strap as a goodwill solution. However, to date, we have not received any response from you regarding that offer.
We value our customers and always strive to support them within reason, especially for handcrafted and personalized products.
Outstanding selection great quality and value
A massive selection of any material of strap imaginable from Wagyu to lizard. Beautifully and innovative my design. Exceptional quality especially for the price.
7 januari 2026
Review zonder uitnodiging
Antwoord van Handdn
HI Philipp,
Thank you very much for your wonderful feedback and for choosing HANDDN. We’re delighted to hear that you appreciated our wide selection of materials, the design, and the quality we strive to deliver at great value. Your support truly means a lot to us.
Great service and communication
Great service and communication. And the quality of the straps is amazing
16 december 2025
Antwoord van Handdn
Hi Javier,
Thank you very much for taking the time to share your feedback. We’re delighted to hear that you were satisfied with our service, communication, and the quality of the straps. Your support and trust in HANDDN truly mean a lot to us.
Very good service
Very good service. Good response from customer service. Easy to track. Fast delivery.
Extremely nice watch band. I will absolutely be buying more
15 december 2025
Antwoord van Handdn
Hi Adam,
Thank you for taking the time to share your experience and for choosing HANDDN. We’re glad to hear you appreciated our service, responsiveness, easy tracking, and fast delivery, and that you’re happy with the watch band. We truly value your trust and look forward to your next order.
Straps make the watch
Handdn has always provided remarkable craftsmanship and quality of leather that never misses. I used to be irritated by the copy and paste embossed leather straps that seem to come with every single watch now days. But since I came across Handdn, I find it refreshing to switch the straps based on my personal preference, and the wealth of selection Handdn provides is endless. This service has changed my perception on how much strap can elevate a watch. It truly is amazing how different leather textures and colors there are. I will continue to be supporter of Handdn and the wonderful craftsmanship they present each and every time.
12 december 2025
Antwoord van Handdn
HI Torean ,
Thank you so much for taking the time to share such a thoughtful and inspiring review. We’re truly grateful that you appreciate our craftsmanship, leather quality, and wide range of options, and we’re honored to have changed the way you experience and personalize your watches. Your continued support and trust in HANDDN mean a great deal to us and motivate us to keep delivering the craftsmanship and variety you value every time.
Excellent quality and options. Custom made.
Excellent quality, color and skin choices. Custom options including 17mm, gold clasp, long length. Shipping is relatively fast considering each band is custom made.
12 december 2025
Antwoord van Handdn
HI John,
Thank you very much for your detailed feedback and for choosing HANDDN. We’re delighted to hear that you appreciated the quality, color and leather options, as well as the custom details like the 17mm size, gold clasp, and long length. We’re also glad the shipping time met your expectations for a custom-made strap. Your support truly means a lot to us.
Antwoord van Handdn
HI Morris,
Thank you very much for your feedback and for choosing HANDDN. We’re glad you enjoyed designing your own strap and that our attention to detail met your expectations. Your support truly means a lot to us.
Excellent quality
Excellent quality, consistently meets my expectations with each order. That's why I'm a multiple repeat customer!
4 december 2025
Antwoord van Handdn
Hi Joseph,
Thank you very much for your continued trust and support. We’re truly grateful to have you as a repeat customer and are delighted to hear that our quality consistently meets your expectations. Your loyalty means a great deal to us at HANDDN.
Antwoord van Handdn
Hi Kevin,
Thank you very much for your feedback and for choosing HANDDN. We’re glad to hear you love the alligator strap and that it looks great on your watch.
Antwoord van Handdn
HI Salah,
Thank you very much for your feedback and for choosing HANDDN. We’re glad to hear you appreciate our wide selection, professionalism, and top-quality craftsmanship.
Beautiful as described timely delivery!
27 november 2025
Antwoord van Handdn
Hi Cynthia,
Thank you very much for your kind feedback and for choosing HANDDN. We’re delighted to hear that the product matched the description and was delivered on time. We truly appreciate your support.
Antwoord van Handdn
Hi Mohamed,
Thank you very much for your feedback and for choosing HANDDN. We’re glad to hear that you appreciated our communication process and truly value your support.
What they don't tell you: be prepared for additional $50 cost before receipt
What they don't tell you: you will automatically be charged $35 for 5-7 day express shipment however shipping is from Vietnam and will take ~1 month. Also, after shipping they notify you that you must pay the import taxes. Be prepared for an additional bill with this company!
I recommend shopping elsewhere.
16 december 2025
Review zonder uitnodiging
Antwoord van Handdn
Hi Annie,
We’re sorry to hear about your experience, but we’d like to clarify a few important details:
Your order was confirmed on Dec 17 and completed on Dec 23, within our 5–7 business day production time. You selected DHL express shipping ($35) at checkout, and the package was successfully delivered on Dec 29, in line with the 2–5 business day estimate.
Regarding import taxes, these are determined by your local customs and are outside of our control. However, we still supported and refunded the tax amount for your order as a gesture of goodwill.
We always aim to be as transparent as possible and will continue improving our communication to avoid any confusion.
Thank you!
The product was fine
The product was fine. It was a gift, and from casual observation it appears to be well made. Communication regarding shipment, however, was not good, and shipment time was more than is currently expected when ordering on-line.
4 december 2025
Antwoord van Handdn
Hi Salvatore,
Thank you for your feedback! We're glad to hear the product met your expectations and made a nice gift. We sincerely apologize for the inconvenience caused by the shipping communication and delivery time. We're actively working on improving this to provide a smoother experience in the future. Your feedback truly helps us do better.
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