Handle-iT Reviews 15

We had an excellent experience with Handle-It. Melanie went absolutely above and beyond to support us with a recent urgent purchase. From the moment we explained the time-sensitive nature of our project, she took full ownership and ensured the order was processed, shipped, and delivered exactly when we needed it.

Mel kept us informed at every stage, providing all the necessary delivery details and updates so we had complete confidence everything was on track. Her proactive communication and dedication made a huge difference and helped our project stay on schedule.

Outstanding customer service — thank you, Melanie! We wouldn’t hesitate to recommend Handle-It and will definitely be using them again.

We made a call Had good advice
Made a order & paid
Next day they arrived
And really good product
Many thanks.
We will be back. Thank you. Jane / Richard

Unfortunately my experience completely changed after ordering another mat from here. And i had the same issue with this mat and they are trying to blame me using it incorrectly even though i have another mat from another company just working fine. They are using different material which is small pieces glued to together so it doesn’t work same as 1 pice sponge. And kegs are flying around not safe!

Life doesn’t always go how we want.
Thanks to the professional way that Melanie has been very patiently dealing with me, I will now have exactly what is required for my old sack barrow, now it will have wheels that fit properly and puncture proof tires. I highly recommend this company for their professionalism, politeness, knowledge and patience
12 out of 10 for their professionalism whole experience when things in other areas of my life were not so good. Thank you.

Called Handle-IT today looking for a specific wheel dimension and load capacity, Greeted very professionally, listened to the requirement and very promptly called back with the required information. Second to none service supplied By Kelly.
Thank you again.
Steve

Amazing customer service. Answered all my questions promptly and personally. Talked through how to use the equipment and any options for return and refund should it not meet my needs. This is a 5 star company.

Purchased equipment from Handle-iT many years ago, a few bits had started to wear/break from use, contacted the team, explained what I needed, the team were really helpful (even had the original order on file to match everything up), soon as the order was placed delivery dates and everything were provided. Really help, great communication and support. Keeping triggers broom going!

The best customer service I’ve had from a company in a long time, very impressive 10/10. Quick delivery, I’ll definitely be buying from them again.

Despite there being some minor changes to the design of the trolley I ordered, there was excellent interaction with rapid solutions sought. Furthermore, I was expecting up to 6 weeks delivery and it ended up only about 2. I am now very pleased with the trolley, excellent quality.

Great costumer service, I made a double order, and they called me to warn me about it. I will be back after this first experience. 👌

From order to delivery in less than 24 hours,forget 4-6 weeks availability on website or even 2-3 days for delivery.
Brilliant powder coated wheels and shim washers and split pins included with immediate response to queries before order placed.
This firm far superior to other suppliers and worth the small extra cost for a quality product.

100% recommend this company. Their customer service is excellent. Thank you Daniel and Mel.

Without a doubt the best company I ever dealt with, could not praise them enough,all the sales agents were extremely helpful,very polite,very professional,it was a pleasure to deal with them. Thank you Handle-it.

Don't Buy waste Ya time no delivery. Only phone Ya with lie. lost in post. 3-5 days if in store 7-10 days if not. blame Brexit/delivery.
buy no email to say posted. just call Ya mobile to say lost in post.

Approach with caution. After ordering Warehouse trolleys we have 3 major finger trap issues not to mention noticing the weight was 75kg. Bearing in mind trolleys are designed to hold stock to be transported with ease around the Warehouse, we rejected these trolleys with H&S concerns for our people. After calling Handle-IT to explain these concerns, they proceeded to accept a return of the goods but at a charge for return courier AND a restock fee. There is also a manufacturing fault with the trolleys and a spring in the step mechanism falling out with nothing in place to secure it. After disagreeing with the cost for return courier, I raised my H&S concerns again and they quite clearly did not care. If you care more about the H&S of your employees, I would ensure working with more reputable suppliers in the future.