H&T Pawnbrokers Reviews 

Have just been into H&T in Felixstowe
What a pleasure it was to go in and speak with them about an item.
I felt like I had known them for a long time. The man’s name was Joe.
The lady also was very pleasant.
Thank
You for your time.

Do not deal with this crowd complete ripoff scrap gold spot price was 53 to 64 on 14kt gold gramm price scrap tried saying it was damaged gold pafectic that they couldn't pay that offered 35 I said no walked across the road to all about cash and got 54 a gramm dont deal with thease there rip offs that would ov been money in that workers pocket im going to report this this has to be a scam the staff are doing in the reading branch

There duty of care was excellent, great deals, all round great experience, well established, and will be visiting again, and again..

The price of their gold jewellery seems to be very competitive which is good.

But I was told that if I signed up to their newsletter I'd get a 10% discount, which I did, but received no code.

I contacted them about it, and they replied asking if I'd created an account, as it was necessary as well as subscribing to the newsletter. I replied that I had, but then didn't receive a reply.

I asked about it again a while later with another question I had. They replied to the second question with a generic copy and pasted text, and ignored the part about the discount.

Seems like they're only interested in spamming you with marketing and don't want to give out the code in exchange.

A shame, but it put me off and I've taken my £1500 business elsewhere.

Maidstone branch:

Purchase of Tag watch.

The customer service I received from Gail was exceptional. She was polite, professional and extremely helpful.

Nothing was too much trouble, we did not feel rushed when viewing the watch. She let us take our time, she explained everything about the warranty on the watch.

We received such great service and we would highly recommend Gail at H&T Maidstone.

Thank you Gail, you deserve this 5 star rating.

Regards Carol

Mikki at scunthorpe. Amazing customer service. Issues when collecting travel money but sorted out very professionally. As promised will be back month by month to change up money until I go travelling

They hadn’t got my correct contact details.

Sold my jewellery despite me agreeing to return and collect in full.

Beware !!!

Absolutely disagree with them especially the manager at county rd Walton have been a customer for years and had 3 items in that have been backed and backed because I never had the money to take them out they knew this and I was in hospital I went in to ask them for 5 days and I was getting them out but was refused they are the only thing I had left from my parents which they knew customer service was no help I phoned them and asked could they ring me before the day was up so I could see if they would let me no phone call from them passing the book from the shop to the service centre I’m heartbroken I’ve paid for them 100 times over it’s a horrible company I will make sure I tell everyone I’m going to the ombudsman about them it’s like customers mean nothing please don’t use them they’re horrible

Do not waste your time trying to sell to these people
Today I tried to sell a watch to them
They offered me £2400

They have the same watch for sale on there website for £6095

The watch if you were to purchase new today is well over £8000

I don’t mind anyone making a profit it’s how they keep the doors open
But that price is an insult

Go elsewhere… 0 stars

I've used H&T three times to sell old silver jewellery that I no longer wear. The high level of Customer Service I got each time is why I go back. The Team are able to be empathetic, whilst remaining professional at the same time. And you do get a genuinely good price for items you sell. It's a great way to make extra money for things that you just have lying around the house doing nothing!

The colleague Anna was very friendly and nice

In 2021 broke, scared, and willing to be homeless, I chose to go into the Nottingham branch, I was served by the Manager, Chen, she asked what amount I was looking for, I ended up telling her my story of domestic violence, financial, sexual and emotional abuse by my then husband Sean, and told her I needed just enough to move out as he controlled all the money, and my jewellery was the only thing he never checked, she gave me 750 pounds. This allowed me to walk away with the suitcase I had packed with me, I never went back. CHEN you saved my life that day, I will always remember you and will always be grateful to you, you didn't judge, didnt mock, but gave me dignity, quiet support and 750 pieces of hope. Thank you.

Couldn’t believe how easy the process was. So quick and the staff were so friendly. Janey in particular talked me through the process to make sure I understood everything. Highly recommend.

The payment portal is a joke. I have been in endless error loop while trying to make a payment. Just awful

Straightforward process for currency, friendly and efficient, what more do you need.

I was beyond impressed by the service I received. The lady who served me had such amazing energy. She was incredibly friendly, professional, and genuinely helpful from start to finish.

I just wanted to thank the person who served me! Casia (it might be spelled Hasia, apologies) at the branch in Deptford, was so knowledgeable, warm, personable and kind. From the very beginning she answered all of my questions and talked me through the process. She made my day and I can’t thank and recommend her customer service enough!

Lovely kind understanding gang .

Excellent service and staff are always so helpful, first class