Handy Cleaners Reviews 171

Do not use these cowboys. I used them for a deep clean before putting my house on the market. The "cleaners" that turned up had no idea what they were doing. Left my carpet smelly and stained, left marks all over the windows and freshly painted walls, destroyed the newly laid floor with too much water. I raised a complaint to be told the manager is away and it will be dealt with on their return... a month later after repeated chasing still nothing. Like I said do not use these cowboys.

Excellent service! Arrived on time, did a really thorough job and at a really reasonable price. I highly recommend.

Worst people. I scheduled an appointment 3 days before and on the day no one appeared. Called the number which they provided and it doesn’t work. Called customer service number. They said they’ll send in an hour. Waiting patiently and no one turns on. Then called customer again and they said the appointment was canceled 😡. Seriously.worst service ever. Never call them. Big fraud company.

Cleaner booked one week in advance and confirmed the day before but failed to show up. I had taken a day off work to be around. I don’t think they would have let me know had I not contacted them. They were disinterested and did not offer any solution or alternative (“We might be able to send someone next week”). Avoid.

Badly done. Poor complaint handling. Very bad experience overall. Paid for 3 floors. They barely cleaned 2. They've also ruined my countertop which will have to be sanded and refinished to a great expense. I've asked them to cover this but the information has been "passed to management" and we have not heard in months.
They also stole what little cleaning supplies that we had so we couldn't even finish the job for ourselves.

Decent job of cleaning. Very little attention to detail. Cleaned main parts fine. But many nooks and crannies were left untouched.
Communcation was difficult as they kept saying its impossible to clean in the corners and under radiators. Then when pushed on this, they would start cleaning those areas. It was a slog.

Poor attention to detail and expensive too.

We booked Handy Cleaners for deep clean of a flat when it was empty before we moved in.

The job was not very good, pretty superficial and by no means a 'deep clean'. We were disappointed, they offered to return to have another go but by then we had moved in with all our stuff. No refund of any of the £200+ we had spent, and a poor attitude regarding our concerns.

They may be able to offer good regular cleaning, but it seems for a one-off job they will take your money and run!

Find someone else if your cleaning needs to be done right first time. Other reviews mention similar issues.

I read lots of good reviews about Handy Cleaners when I was looking for a deep clean of my new house, so booked them for the job to come at 9am on a Saturday.

The cleaners were two gents. They turned up 40 minutes late, though I did get a text from someone (after the booking start time) telling me this. They weren't very friendly and weren't interested in listening to specific requests I had for them to focus on, instead laughing and joking in a foreign language. However they did start cleaning as soon as they arrived.

We left them them to it, coming back a few hours later. They were finished and packed up when we returned. I did a quick walkthrough and on the surface everything looked ok. They'd done the basic jobs but I felt pressured to let them get off as they were waiting by their car.

However after they'd gone and in the preceding days we noticed lots of bits missed. For example a big stain on the kitchen floor, cobwebs in corners of rooms, some shelves and cupboards not wiped down, dirt down the side of appliances. There clearly hadn't been any attention to detail. I don't expect perfection but in a deep clean, I'd expect the little things to be done.

Ultimately the house was in a much better state than before and is now liveable, so I'm giving 3*s, but it could've been better and I probably could've got the same result if I'd just paid my much cheaper weekly cleaner to do the job.

Expensive and not very good.
We booked Handy Cleaners for an end of tenancy clean and we were very disappointed.
£250 for six hours of cleaning, with many things missed.

Look elsewhere!

I used them last year. They are very good and professional with their work. I have booked again for my carpet cleaning

I had 2 bedroom and 2 bathroom apartment that was in a really bad state. Thanks to the wonderful team for overall a very good cleaning of entire apartment. Really happy with the team, thanks guys 👍

I used this company for cleaning my rugs and the technician they sent was excellent. He did a great job, and my filthy rugs looked like new. He was on time and very polite. I would definitely use this company again.

One happy customer!

This company were the cheapest of 3 quotes and gave an amazing service. Plamen went above and beyond, worked very hard (lots of cat hair to deal with) was very easy to deal with and the result was fantastic. Would definitely recommend.

Absolutely amazing, made my rug look like new and my sofa look great

Pam and her team did a great job. I got availability at the last minute and Pam provided great client care in ensuring the cleaning was as targeted as possible. Will use again!

They did their best to adapt to an urgent request. They were very quick, professional, and efficient. Excellent results.

I used handy cleaners to clean my lounge and stairs carpets, this is the second time I have used this company and could not be happier with the results. The technician arrived on time and did a brilliant job of cleaning all the carpets.
Would definitely use this company again.

Great service cleaning our mattress, and great customer service from Lisa.

Please DO NOT use this company. We hired them for an end of tenancy cleaning (£200 for a 1-bedroom flat) and we had to ask them to come back AGAIN not just once but *twice* for not doing basic things (hoovering for example)! Despite coming to the flat *three times*, we were still deducted a cleaning fee from our deposit because of their total incompetence and neglect. A TOTAL SCAM - please avoid at all costs.

NB I would never have used this company if I had seen these reviews. It seems that they cover a number of smaller companies listed on Google (such as the local business I initially approached). Please be extra careful about who you hire!!