Zuleha is the most efficient person ever! She explained the plans very well and avoided taking up unnecessary time. Really great experience.
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Lees wat reviewers zeggen
Zuleha was super helpful and explained everything properly. She came in last time as well and every time delivers the best service.
I met Pratik today on site. He was extremely helpful and answered all questions I had with such ease and enthusiasm. Thank you! He recommended the Hapi Benefits app and the features on there. I tol... Toon meer
Nathan has spent the week with us at church view ( consensus) Hes was so helpful ,bubbly, kind and very knowledgeable! He really took the time with us all , it was a pleasure to have him with us... Toon meer
4,7
Uitstekend
239 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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James W
James was really informative and helpful when setting up and arranging my plans. Talked me through all the different plans and their benefits
16 juli 2025
Review zonder uitnodiging
Lisa is perfect
Lisa is perfect , Mary Poppins, thanks for helping me with all my claims . You never know when you need it and I did .
Thanks Lisa
17 juli 2025
Review zonder uitnodiging
Misleading “27% Discount” on Odeon Tickets — Don’t Be Fooled
I’m extremely disappointed with Personal Group and their Hapi app. They advertise a 27% discount on Odeon cinema tickets, but this is completely false and misleading. The vouchers don’t work as promised — instead of saving money, you are forced to pay more on top of the voucher price. So not only do you not get the advertised discount, you actually end up being charged extra.
When I raised this with their support team, I was met with inconsistent excuses and evasive answers from different staff members. Rather than fixing the problem, they seemed to justify these deceptive practices with a whole host of different comical reasons, which points to a systemic issue with their offers.
I have reported this to my company’s HR team and my bank. This situation should never have escalated this far.
I’m writing this review to warn potential users and HR decision-makers: do not trust the advertised discounts or vouchers on the Hapi app, especially for Odeon tickets. Always check the real cost yourself. Their so-called “discounts” are misleading and end up costing you more.
27 juni 2025
Review zonder uitnodiging
Antwoord van Hapi
Hi R I,
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the frustration you've had with the Odeon ticket offer.
We take this kind of feedback very seriously and have raised the issue with our product team, who are currently investigating the matter in detail. However, in order to fully understand what happened and why you may have been charged more than expected, we really need to speak with you directly. This would allow us to look into the specific voucher used and the exact booking process followed, including whether there were any exclusions within the Terms and Conditions that may be the reason for this.
We appreciate your patience and would encourage you to contact our support team by phone on 01908 605000 so we can walk through this with you and provide clearer answers. In the meantime, our internal teams are reviewing the process to ensure transparency and accuracy in our offers.
We understand how disappointing this must have been, and we're committed to getting to the bottom of it.
Kind regards,
Customer Relations Team
Mosa is the man
Mosa, hope that’s how you spell your name. Brilliant guy succeed in getting me back on the app after months of trying problems with account/registration, thank you so much.
1 juli 2025
Review zonder uitnodiging
Rich F came to assist our team…
Rich F came to assist our team members with this amazing App. He is very knowledgeable and had patience in abundance -- helped with all our questions. This App has so many amazing benefits. Thank you for your time and flexibility to cover all shifts
26 juni 2025
Review zonder uitnodiging
Charlotte was brilliant with my team
Charlotte was brilliant with my team - very helpful , thanks ☺️
26 juni 2025
Review zonder uitnodiging
Rich F came to Reading Multi user to…
Rich F came to Reading Multi user to show night shift. Very engaging with all colleagues. Ran through everything very well and mixed in some great humor too.
20 juni 2025
Review zonder uitnodiging
Shadon was brilliant
Shadon was brilliant. He was at our work and talked through everything and had the answers to a lot of questions. Very good deals and would happily deal with Shadon again if I have any issues.
11 juni 2025
Review zonder uitnodiging
Shadon showed me how to proper navigate…
Shadon showed me how to proper navigate the hapi app and get the full use of it. It was great having him share his knowledge
12 juni 2025
Review zonder uitnodiging
Shadon was amazing
Shadon was amazing. Helped with the Hapi App and showed me everything i need to know. Great guy and very approachable
13 juni 2025
Review zonder uitnodiging
Shadon archer ,showed us all the good…
Shadon archer ,showed us all the good benefits he f the Hapi app and how to use it
Excellent service
11 juni 2025
Review zonder uitnodiging
Shadon archer
Shadon archer . Showed me how to use yhe hapi app . Brilliant app brilliant service and a credit to your team . Thank you
11 juni 2025
Review zonder uitnodiging
Rich F came to our site
Rich F came to our site, very helpful with information regarding benefits and PG plans. Very friendly and professional as well.
4 juni 2025
Review zonder uitnodiging
Avoid at all costs.
Created a £132 e-voucher for the National Trust for an annual joint membership, transpired that it can't be used in Scotland. Why as someone who lives in Scotland and works for ScotRail is being targeted by unusable discounts. Applied for refund and refused so £132 lost. Have now uninstalled app will never use again.
Quite a few of my team have removed the app as well due to my experience. Will ask my company to review whether if there is a more transparent alternative to Hapi as they bang on about tees and cees, however voucher creation for most of us is at the point of sale and when there's is a queue behind you, you don't have time to look for well hidden gotchas.
1 juni 2025
Review zonder uitnodiging
Antwoord van Hapi
Hi Andy,
Thank you for taking the time to leave a review, and we’re really sorry to hear about your experience when purchasing your National Trust voucher.
When purchasing a voucher, we ask users to confirm they’ve read and understood the terms and conditions. This helps ensure customers are aware of any restrictions that might affect how the voucher can be used before they purchase it, so situations like this can be avoided where possible.
Your feedback is important and will be shared with our product team to help us improve the experience moving forward. We’re reviewing how we can make important information like this even more prominent and accessible before purchase. If you’d like to discuss this further, our customer support team is always here to help — please feel free to get in touch directly through webchat or via telephone on 01908 605 000.
Kind regards,
Customer Relations Team
Shadon has been very professional on…
Shadon has been very professional on site, very nice man extremely friendly
30 mei 2025
Review zonder uitnodiging
Met Lisa in Brighton
Met Lisa in Brighton , Hapi is easy to use , great for my weekly food shop , it makes a difference over the year
22 mei 2025
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Lisa nu explain nicely the benefits!
Lisa nu explain nicely the benefits!
Nice work
19 mei 2025
Review zonder uitnodiging
RM visit.
Was visited by Rich F, was very polite and helpful with my staff.
9 mei 2025
Review zonder uitnodiging
Healthcare Benefits
Rich F was very informative. Well presented and well informed..
9 mei 2025
Review zonder uitnodiging
Benefits Help
I was getting some help reviewing my health benefits with Hapi, and Shay really did help me out and helped me figure out the best way to get best use of my benefits. He was very kind and overall very helpful discussing and explaining the stuff I was not all too sure about
2 mei 2025
Review zonder uitnodiging
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