Over the months I have bought from Happen their customer service has really improved. Since Ellie especially has been dealing with my account it has felt extremely efficient, friendly and so helpful,... Toon meer
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Lees wat reviewers zeggen
I am so grateful for the help your company has provided. This journey has been life-changing for me. My cholesterol levels have improved significantly, and the boost in my self-confidence is incredibl... Toon meer
Bedrijf heeft geantwoord
Emily's a breath of fresh air. I had an issue and she sorted everything out nothing was too much trouble. Everything up to now has been a positive experience. Thank you for all your help. Much appreci... Toon meer
Bedrijf heeft geantwoord
Poor poor poor! Followed link in an online ad as offered discount on Mounjaro. Went through the whole process and placed order only to receive an email 2 days later to say that ‘due to some people... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Contactgegevens
Verenigd Koninkrijk
- help@happen.co.uk
- happen.co.uk
3,9
Goed
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Happen
Dear Chris,
Thank you for your kind words! We're glad to hear you’ve noticed our focus on customer care — it’s something we truly value.
If there’s anything we can do to make your experience even better, just let us know!
Kind Regards,
The Happen Team
I have had nothing but a lovely
I have had nothing but a lovely, warm acceptance, from the beginning of my weight loss journey with HAPPEN.
They have always been friendly, helpful and professional, whether it was admin staff or Doctors whom I spoke to.
I had a lovely chat with Dr. Krishan, who was so friendly, kind and helpful.
I have had no side effects from my medication and I am so happy I chose these guys I to help and treat me. I am not at my target weight yet but I know I will get there as I am not on my own, I have everyone at HAPPEN to share my weight loss journey and I have help if I ever need someone. I would like to say a big Thank You to Dr. Krishan, as he was absolutely fantastic with me on the telephone.
25 september 2025
Review zonder uitnodiging
Antwoord van Happen
Hi Vicky,
Thank you so much for sharing your wonderful experience with us. We’re truly honoured to be part of your weight loss journey and so pleased to hear that from day one you’ve felt a warm, supportive welcome.
It’s fantastic to know that both our admin team and Krishan have been friendly, professional, and helpful whenever you’ve reached out. We’ll be sure to pass on your lovely words to him — he’ll be delighted to hear how much you appreciated your chat.
We’re also glad to hear that you’ve had no side effects from your medication and that you feel confident moving forward with our support. Remember, progress isn’t always just about the number on the scale, but the support, knowledge, and encouragement you receive along the way — and we’re here for you every step of the way.
Thank you again for trusting Happen — we’re proud to be your partners on this journey and excited to see you reach your goals.
Kind Regards,
The Happen Team
Antwoord van Happen
Hi Lisa,
Thank you for the lovely review! We're so pleased to hear you've had a great experience with us and found the team helpful — that really means a lot.
We're always here if you need anything else!
Kind Regards,
The Happen Team
Farhaad was very helpful and polite
Farhaad was very helpful and polite. Very good experience
30 september 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Renata,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you had such a positive interaction and that Farhaad was both helpful and polite throughout. Providing excellent customer service is something we pride ourselves on, and it’s always rewarding to hear when a member of our team makes a real difference.
We’ll be sure to pass along your kind words to Farhaad — they’ll mean a lot to him! If there’s anything more we can do for you, now or in the future, please don’t hesitate to reach out.
Thanks again for your feedback and for choosing us.
Kind regards,
The Happen Team
Amazing customer service
Amazing customer service! Really appreciate the time and effort that Farhaad put in to making sure my order was correct.
Amazing service
29 september 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Lee,
Thank you for the amazing review! We're so glad to hear that Farhaad was able to help and ensure your order was just right. We’ll make sure he sees your kind words — feedback like this really means a lot to our team.
If you ever need anything else, we’re just a message away.
Kind Regards,
The Happen Team
Antwoord van Happen
Dear Mr Roocroft,
Thank you so much for your kind feedback! We're delighted to hear that you received excellent service. If there's anything else we can support you with, please don’t hesitate to reach out. We truly appreciate your trust in us.
Kind Regards,
The Happen Team
Antwoord van Happen
Dear Patient,
thank you so much for your kind words! We're really glad to hear that Kimel was able to help you today — we’ll be sure to pass along your feedback. If there's anything else you need, don't hesitate to reach out.
Kind regards,
The Happen Team
Great product and lovely customer…
Great product and lovely customer service. Thank you Preston.
19 september 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Andrea,
Thank you so much for your lovely feedback! We’re delighted you’re enjoying the product and that Preston provided excellent support. We truly appreciate your kind words.
If you ever need anything else, please don’t hesitate to get in touch—we’re always here to help!
Kind regards,
The Happen Team
Personal diet and exercise plan…
Personal diet and exercise plan provided by Juanita which was realistic and achievable. Thanks
18 september 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Angela,
Thank you so much for your kind feedback!
We’re so glad to hear that you found the personal diet and exercise plan realistic and achievable. Our wonderful health coach Juanita puts a lot of care into creating plans that fit real lives — we’ll be sure to pass your message on to her!
If you ever need further support, she’s always here to help.
Kind regards,
The Happen Team
Great from start to finish
Great from start to finish
Thankyou guys for all your help, I feel like a new man again. And given me a helping hand to a healthy future
17 september 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Mark,
Thank you for your amazing feedback! We're so pleased to hear your experience was smooth from start to finish. It’s incredibly rewarding to know we could help you feel refreshed and ready for a healthier future. Keep up the great momentum — we’re always here to support you!
Kind Regards,
The Happen Team
Antwoord van Happen
Dear Amir,
Thank you for the wonderful review! We're so glad to hear you had a great experience with Farhaad. He truly cares about providing top-notch service, and your feedback means a lot to both him and our team. We appreciate your support and hope to welcome you back again soon!
Kind Regards,
The Happen Team
Great service from customer care
Great service from customer care. Krisham helpful and would recommend.
17 september 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Jane,
Thank you for your kind words! We're so pleased to hear that you received great service from our customer care team. Krishan will be delighted to know his support made a positive impression.
We truly appreciate your recommendation!
Kind regards,
The Happen Team
Get my order on time
Many thanks to Michael for his outstanding support. He went the extra mile to help, and his effort made a real difference. Truly appreciated!”
12 september 2025
Review zonder uitnodiging
Antwoord van Happen
Dear DR,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that your order arrived on time and that Mckyle provided such outstanding support. Going the extra mile is what we strive for, and it's wonderful to know his efforts made a real difference.
We'll be sure to share your appreciation with him — it will mean a lot!
Kind regards,
The Happen Team
Great service
Great service changed my order and brought it earlier than usual. They are very polite and helpful.
16 september 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Mrs Bolton,
Thank you so much for your kind words! We're really glad to hear that you had a great experience and that we could get your order to you earlier than expected. Our team always aims to be as helpful and responsive as possible — it's lovely to know it made a difference.
If you ever need anything else, don’t hesitate to reach out!
Kind Regards,
The Happen Team
Ratings upgraded following phone call
To get a satisfactory response from Happen as to why my latest supply was received two days after injection date is like “pulling
HAVING NOW SPOKEN to Emily at Happen I am amending my rating. We discussed my feelings regarding the delay issues. She is arranging for payments to be rescheduled so that there are no delays in future.
16 september 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Margaret,
Thank you so much for your updated feedback and for discussing your concerns with Emily. We’re glad to hear that she is working with you to reschedule payments and help prevent any future delays.
Your feedback is incredibly important to us, and we truly appreciate you giving us the opportunity to address and rectify any errors on our end.
We understand how frustrating delays can be, especially when it affects your treatment schedule. Please know that we are actively working to ensure this doesn’t happen again, and we’re committed to providing a smoother and more reliable experience moving forward.
If there’s anything further you need, we’re always here to help.
Kind regards,
The Happen Team
Simple straightforward and professional…
Simple straightforward and professional service. I've found the process very easy and reliable
16 september 2025
Review zonder uitnodiging
Antwoord van Happen
Hi Julian,
Thank you so much for your kind feedback! We're really pleased to hear that you found the process easy and reliable. Providing a simple and professional service is exactly what we aim for, so it’s great to know we met your expectations.
If there’s anything you ever need in the future, we’re always here to help.
Kind Regards,
The Happen Team
Antwoord van Happen
Thank you so much for your review, Malka! We truly appreciate your support and are glad we could assist you. If you ever need anything in the future, we’re here to help!
Kind Regards,
The Happen Team
Great customer service very helpful
Great customer service very helpful
Mckyle was great!!!
12 september 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Nanty,
Thank you so much for your kind words! We're thrilled to hear you had a great experience — and we'll be sure to pass along your praise to Mckyle. If there's anything else we can help you with, don’t hesitate to reach out! 😊
Kind Regards,
The Happen Team
AVOID AVOID AVOID
Worse company ive ever dealt with
Called me when I answered treated call like ive called them, occurred frequently and called 4 times asking same information do mot allow you yo speak & tine is extremely rude
1 september 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Sarah, we’re very sorry to read your experience and that you’ve been left feeling this way. That’s not the standard of service we aim to deliver. We’d really like to investigate this further so we can understand what’s gone wrong and put it right. As we’re unable to locate your details from this review alone, please could you email Emily at emily.singh@happen.co.uk so we can look into this for you directly.
Kind regards
The Happen Team
I’m so happy with what I’ve achieved .
I’m so happy with what I’ve achieved .
Unfortunately this is going to be my last order due to your price increase .
11 september 2025
Review zonder uitnodiging
Antwoord van Happen
Hi there, we’re really pleased to hear how happy you are with your results – that’s fantastic! We’re sorry to hear you’re thinking of stopping due to the price increase. We’d love the chance to look into your file and see if there’s anything we can do to support you further, but we can’t locate your details from this review alone. If you wouldn’t mind emailing Emily directly at emily.singh@happen.co.u, she’ll be more than happy to help.
Kind regards,
The Happen Team
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