I am so grateful for the help your company has provided. This journey has been life-changing for me. My cholesterol levels have improved significantly, and the boost in my self-confidence is incredibl... Toon meer
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I hadn't heard of this company and was slightly dubious about using them. No need to worry at all.Very efficient and top notch customer service.They reply within hours to written requests for help.Ha... Toon meer
Bedrijf heeft geantwoord
Great customer service, received a call from Natasha today who was really helpful in advising me on what my options were so i could continue my weight loss journey. Would highly recommend this compan... Toon meer
Bedrijf heeft geantwoord
Poor poor poor! Followed link in an online ad as offered discount on Mounjaro. Went through the whole process and placed order only to receive an email 2 days later to say that ‘due to some people... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Contactgegevens
Verenigd Koninkrijk
- help@happen.co.uk
- happen.co.uk
3,8
Goed
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Happen is very good efficient and…
Happen is very good efficient and reliable, their support team is amazing especially Kaz who really helped me out all the time l needed anything the follow up was amazing. Happen really listen when you talk and it's really comforting to know l have a fabulous team behind me, always checking up on me.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Cleopatra,
Thank you so much for your kind words! We’re so happy to hear that you’ve had such a positive experience with us and that Kaz has been able to support you throughout your journey. Your feedback means a lot to our team — we always strive to provide care that’s personal, reliable, and reassuring.
We truly appreciate you taking the time to share your experience!
Kind regards,
The Happen Team
Have just had a telephone conversation…
Have just had a telephone conversation with Kaz in Customer Care. Kaz was extremely helpful in answering all my questions concerning Mounjaro and my dose as well as possibly ending my journey with Mounjaro now as I have nearly reached my desired weight.
She was friendly, informative and had a great customer service manner.
Would definitely recommend Happen to others. They telephone back when they say they will and offer taylored, professional advice.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Sarah,
Thank you so much for your kind words and for taking the time to share your experience. We’re so pleased to hear that Kaz was able to support you and provide the information you needed regarding your Mounjaro journey.
We’ll be sure to pass along your feedback to her — she’ll be delighted to know she made a difference! It’s wonderful to hear that you’ve almost reached your goal, and we’re proud to have been part of your progress.
Thank you again for recommending Happen — your trust means a lot to us.
Kind regards,
The Happen Team
My recent experience was not that…
My recent experience was not that great, but Emily fixed all issue immediately and I was able to receive my medication
8 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Yuliia,
Thank you so much for sharing your experience. We’re truly sorry to hear that your recent experience wasn’t ideal, but we’re so glad that Emily was able to step in and resolve everything quickly, ensuring you received your medication without further issues.
Feedback like yours is really important to us, as it helps us improve and continue providing the support our customers need. We’re delighted everything was sorted in the end, and we really appreciate you taking the time to let us know — it means a lot!
Kind Regards,
The Happen Team
I am so pleased with the outcome of my…
I am so pleased with the outcome of my experience with this company I’ve had very little side effects which isn’t even worth mentioning I have lost over stone in the two months and it is the only thing that has ever made me loose weight and I am so excited I would recommend it to anybody that has a weight problem
12 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Hi Mrs. Crawford,
Wow — thank you for sharing your incredible journey! We’re thrilled to hear about your amazing results and that your experience with us has been so positive. Losing over a stone in just two months is such an achievement, and we’re so glad we could support you along the way.
Thank you for recommending us — it means a lot! Keep up the fantastic work.
Kind regards,
The Happen Team
Antwoord van Happen
Hi Fella,
Wow — your excitement made our day! We’re thrilled to hear you’re very, very happy! Thank you for sharing your experience.
Kind regards,
The Happen Team
What brilliant customer service
What brilliant customer service. Nicolene couldn’t have been more helpful or polite. Such a pleasure dealing with customer service operators who not only speak eloquent English, but who are so respectful! Well done Happen
8 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Annie,
Thank you so much for your kind words! We’re delighted to hear that Nicolene made your experience such a positive one.
Providing respectful, friendly, and professional service is what we strive for every day — we’ll be sure to share your lovely feedback with her and the team.
Kind Regards,
The Happen Team
After several hiccups I finally got my…
After several hiccups I finally got my first prescription. Support staff were very helpful.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Lorna,
We’re so glad to hear everything worked out in the end! Thank you for your patience and for the lovely feedback — our support team will be delighted to hear your kind words.
Kind Regards,
The Happen Team
Antwoord van Happen
Hi Joanne,
Thank you so much for your kind words!
We're so pleased to hear you had a quick and helpful experience — that’s exactly what we aim for. Your feedback means a lot to the team and keeps us motivated to continue delivering great service.
If there’s anything else you need, we’re just a message away.
Kind regards,
The Happen Team
Excellent customer service by Kas
I have on two occasions had queries regarding my orders and on each occasion have dealt with customer service assistant by the name if KAS. She is so helpful fully professional and a credit to the company ! My queries were dealt with efficiently and completely.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Helen,
Thank you so much for taking the time to share your experience — we’re so pleased to hear that Kaz was able to support you so well! 🙌
She’s a fantastic part of our team, and we’re incredibly proud of the care and professionalism she brings to every conversation. It’s great to know your queries were handled efficiently and left you feeling looked after — exactly what we aim for.
Thanks again for your lovely feedback. We’re always here if you need anything in the future!
Kind Regards,
The Happen Team
I had to complain about DPD…
I had to complain about DPD delivery...I.e it never arrived ...VERY annoying...Kaz from happen customer service has rang me first thing this morning and sorted /is sorting it all out...she was lovely ...happen do have great customer service....it s a shame DPD let them down...
6 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Sarah,
Thank you so much for your honest feedback and we’re really sorry to hear about the frustration with your delivery. We completely understand how disappointing that must’ve been.
That said, we’re so glad Kaz was able to connect with you quickly and start getting things sorted. She really is a star, and we’ll be sure to pass along your kind words! 🌟
We always aim to deliver great service from start to finish, and while delivery partners don’t always get it right, please know we’ll continue doing everything we can to make things right on our end.
Thanks again for your patience and for recognizing the team’s efforts. We really appreciate it!
Kind regards,
The Happen Team
Kimel Pillay
Good service, medication works well with no side effects noted. Could be slightly cheaper.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Izabela,
Thank you for your feedback we’re really pleased to hear that the service has been working well for you and that your medication has been effective without any side effects. That’s exactly the kind of outcome we hope for!
We’re also grateful for your honesty around pricing we understand it’s an important factor. While we always aim to provide the best possible value for the level of care and personalized support we offer, we’ll be sure to pass your comment along to the team for review.
And a big thank you for recognizing Kimel Pillay — we’re lucky to have her on the team!
If there’s ever anything else we can do to support you, we’re just a message away.
Kind Regards,
The Happen Team
Kimel Pillay
Found Happen really helpfull always checking how your doing. Really happy with the service.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Chantell,
Thank you so much for your kind words — we’re delighted to hear you’ve had such a positive experience with Happen! It’s always our goal to provide consistent, personalized support, and we’re so pleased that you’ve felt that throughout your journey.
A special thank you for highlighting Kimel Pillay — she’s a valued member of our team who truly cares about the people she works with. We’ll be sure to pass your feedback on to her — it will mean a lot.
We’re grateful to have you as part of the Happen community, and we look forward to continuing to support you in reaching your goals.
Kind Regards,
The Happen Team
Happen has helped me a lot in my weight…
Happen has helped me a lot in my weight loss journey and I am seeing wonderful results. I have lost 8kg within 7weeks. They have an amazing support team who look after their clients.(Kimmel Pillay was really good with me)
3 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Hi Victoria!
First of all, 8kg in 7 weeks?! That deserves a massive round of applause (and maybe a cheeky happy dance)! We’re so proud of you and absolutely buzzing to hear how well your journey is going.
It’s stories like yours that remind us why we do what we do, and we’re thrilled you felt supported every step of the way. Our team genuinely cares (and Kimel is basically part coach, part cheerleader, part superhero and we’ll be sure to pass on the shoutout!).
Keep going, keep glowing, and remember we’re always here for you, whether you’re smashing goals or just need a motivational meme and a snack recommendation.
Kind Regards,
The Happen Team
Antwoord van Happen
Dear Carolyn,
Thank you for your kind feedback! We're so glad to hear that the delivery was prompt and that you're happy with the service. If you need anything else, feel free to reach out anytime!
Kind Regards,
The Happen Team
Antwoord van Happen
Dear Simon
Thanks so much for your kind words! We’re delighted to hear you’ve had such a positive experience with Kimel and the support provided. Great service and reliable backup make all the difference, and we’re glad Kimel has delivered that for you!
Kind Regards,
The Happen Team
Kimel pillay
I’m very happy with everything so far and the support given.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Conor,
Thank you so much for your kind words! Kimel is truly a valued member of our team who always goes above and beyond to provide the best support possible. It’s fantastic to hear that you’re happy with everything so far — feedback like yours really motivates us to keep delivering great service. We’re proud to have Kimel looking after our customers and making sure everyone feels supported every step of the way. If you ever need anything else, please don’t hesitate to reach out!
Kind Regards,
The Happen Team
Antwoord van Happen
Dear Chris,
Thank you for your kind words! We're glad to hear you’ve noticed our focus on customer care — it’s something we truly value.
If there’s anything we can do to make your experience even better, just let us know!
Kind Regards,
The Happen Team
I have had nothing but a lovely
I have had nothing but a lovely, warm acceptance, from the beginning of my weight loss journey with HAPPEN.
They have always been friendly, helpful and professional, whether it was admin staff or Doctors whom I spoke to.
I had a lovely chat with Dr. Krishan, who was so friendly, kind and helpful.
I have had no side effects from my medication and I am so happy I chose these guys I to help and treat me. I am not at my target weight yet but I know I will get there as I am not on my own, I have everyone at HAPPEN to share my weight loss journey and I have help if I ever need someone. I would like to say a big Thank You to Dr. Krishan, as he was absolutely fantastic with me on the telephone.
25 september 2025
Review zonder uitnodiging
Antwoord van Happen
Hi Vicky,
Thank you so much for sharing your wonderful experience with us. We’re truly honoured to be part of your weight loss journey and so pleased to hear that from day one you’ve felt a warm, supportive welcome.
It’s fantastic to know that both our admin team and Krishan have been friendly, professional, and helpful whenever you’ve reached out. We’ll be sure to pass on your lovely words to him — he’ll be delighted to hear how much you appreciated your chat.
We’re also glad to hear that you’ve had no side effects from your medication and that you feel confident moving forward with our support. Remember, progress isn’t always just about the number on the scale, but the support, knowledge, and encouragement you receive along the way — and we’re here for you every step of the way.
Thank you again for trusting Happen — we’re proud to be your partners on this journey and excited to see you reach your goals.
Kind Regards,
The Happen Team
Antwoord van Happen
Hi Lisa,
Thank you for the lovely review! We're so pleased to hear you've had a great experience with us and found the team helpful — that really means a lot.
We're always here if you need anything else!
Kind Regards,
The Happen Team
Farhaad was very helpful and polite
Farhaad was very helpful and polite. Very good experience
30 september 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Renata,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you had such a positive interaction and that Farhaad was both helpful and polite throughout. Providing excellent customer service is something we pride ourselves on, and it’s always rewarding to hear when a member of our team makes a real difference.
We’ll be sure to pass along your kind words to Farhaad — they’ll mean a lot to him! If there’s anything more we can do for you, now or in the future, please don’t hesitate to reach out.
Thanks again for your feedback and for choosing us.
Kind regards,
The Happen Team
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