I am so grateful for the help your company has provided. This journey has been life-changing for me. My cholesterol levels have improved significantly, and the boost in my self-confidence is incredibl... Toon meer
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I hadn't heard of this company and was slightly dubious about using them. No need to worry at all.Very efficient and top notch customer service.They reply within hours to written requests for help.Ha... Toon meer
Bedrijf heeft geantwoord
Great customer service, received a call from Natasha today who was really helpful in advising me on what my options were so i could continue my weight loss journey. Would highly recommend this compan... Toon meer
Bedrijf heeft geantwoord
Poor poor poor! Followed link in an online ad as offered discount on Mounjaro. Went through the whole process and placed order only to receive an email 2 days later to say that ‘due to some people... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Contactgegevens
Verenigd Koninkrijk
- help@happen.co.uk
- happen.co.uk
3,8
Goed
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
You can trust there opinion
They do answer all questions and helpful in many ways
24 juli 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Bisma,
Thank you for your feedback, and we’re really sorry to hear about your concern regarding the cost. Please be assured that our team is already looking into this for you and will do their best to help find a suitable solution.
We understand how important this is and truly appreciate your patience while we work to resolve it.
Kind regards,
The Happen Team
When I called happened to speak to them…
When I called happened to speak to them about the product I wanted info about, the lady I spoke to was very educated about the product, which gave me the confidence to try it out. I found that they were very professional with a friendly manner. I still continue to use happen, I found the website easy to use and overall, I’m really happy to continue buying from them.
30 september 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Daniel,
Thank you so much for your kind review! We’re delighted to hear that our team was able to provide you with clear information and confidence when starting your treatment. It’s wonderful to know you’ve found our service professional, friendly, and easy to use.
We truly appreciate your continued trust in Happen and are so pleased to hear you’re happy with your experience.
Kind regards,
The Happen Team
Reliable supportive service
Happen offer a great, reliable and consistent service. The support team is there on hand and you speak to a real person. All my experiences are of them being extremely helpful, supportive, considerate and polite.
I fully endorse Happen and am pleased I chose them to support my weight loss journey.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Patient,
Thank you so much for your kind review! We’re so pleased to hear that you’ve found our service reliable and supportive, and that our team has been consistently helpful and considerate. It’s wonderful to know you feel well looked after throughout your weight loss journey.
We truly appreciate your endorsement and the trust you’ve placed in Happen it means a great deal to us!
Kind regards,
The Happen Team
Excellent service and seamless process!!
Looked into Happen because of their competitive market prices, connected with a lady called Ellie. She was FAB! Incredibly knowledgeable and friendly, my order arrived so quickly and the process has been seamless. Highly recommend, thanks again Ellie!!
31 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Mia,
Thank you so much for your fantastic review! We’re thrilled to hear that you had such a smooth experience from start to finish and that Ellie was able to support you so brilliantly. It’s wonderful to know you found her knowledgeable, friendly, and helpful throughout the process. We really appreciate your recommendation and your kind words Ellie will be delighted to hear them!
Kind regards,
The Happen Team
I bought the weight loss medication and…
I bought the weight loss medication and it’s worked really well.
The delivery was fast and smooth and the workers were very helpful and nice to speak to when I needed help with using the medication.
Thank you !
31 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Luli,
Thank you so much for your lovely review! We’re so pleased to hear that the medication has worked well for you and that your experience with our team and delivery service has been so smooth. It’s great to know our advisors were able to offer the support you needed.
We really appreciate you taking the time to share your experience thank you for choosing Happen.
Kind regards,
The Happen Team
Outstanding patient care
The customer service team at happen always goes above and beyond to help me, and I honestly couldn’t be more impressed with you the level of care and dedication they show. From the very first time I reached out Iv felt supported which is something you don’t get very often these days. Every interaction has been handled with with professionalism and kindness , my family and friends don’t know I’m using the pen and I wanted to keep it a secret , happen always makes sure the packaging is discrete and they use DPD who always ensure that only I get the parcel unless I instructed someone else even when I need to change my delivery address happen is always quick and makes sure everything gets done quickly so I don’t have to worry. One of the advisors I am found of is Ellie , every time I have the pleasure of speaking with her she brings such a positive energy that instantly makes the whole experience easier and more enjoyable. An asset to happen she is.
I’m also incredibly happy that I chose to go with happen company. They’ve made a real difference in my life and I can honestly say they have exceeded my expectations. I don’t generally leave reviews but they are well deserving of one.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Patient,
Thank you so much for such an incredible review your kind words truly mean the world to us. We’re so pleased to hear that you’ve felt supported and cared for from the very start. Providing a professional, discreet, and reassuring experience is something our whole team takes great pride in.
It’s wonderful to hear that Ellie has made such a positive impression she’ll be absolutely delighted to read your feedback!
We’re genuinely grateful that you chose Happen and that we’ve been able to make a real difference for you. Thank you again for taking the time to share your experience it really does mean a lot to us.
Kind regards,
The Happen Team
Never again
First time tried to order in August - my order quietly god cancelled, no explanation, nothing, I had to call to find out what's happening.
Website is an absolute nightmare to navigate, half of the time doesn't even work properly.
Got my first order in September, couldn't complete the monthly check in (again, website wasn't working yet order couldn't be placed without it).
Once sorted I nearly choked when I've seen that my second order was double the price! I looked into it, literally noone sells it at this price, others are £100 cheaper. Tried to cancel, been told that order for approved (even though it hasn't been dispatched) and nothing can be done now.
I explained why I want to cancel the plan, been offered to switch to another product. Replied that I don't want to only to hear the full script of the benefits and savings if I chose to switch (ironically, still more expensive than others!).
Very disappointed, with so many pharmacies and suppliers - chose someone else.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Olga,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience.
To provide some context, in August, we experienced an unusually high number of new orders from customers attempting to purchase medication in bulk ahead of the expected price increase. As a result, we had to prioritise existing patients to ensure continuity of their treatment, and some new orders placed during that time were unfortunately cancelled.
By September, while prices across the market had increased significantly, Happen temporarily froze our prices to help make treatment more accessible. This led to a high volume of new sign-ups, all charged at the standard price before the increase.
For your first order, as with all new patients, you received an introductory discount. For your second order, you were charged the standard price, which is clearly displayed and explained at the time of your initial purchase to ensure full transparency. Our ongoing prices are reflective of current industry standards after introductory discounts have been applied, and we continuously review them to remain fair and competitive.
Once an order has been sent to the pharmacy for approval, it can no longer be cancelled or refunded. You do, however, have a 28-day window between orders to cancel or pause any upcoming treatments. Once prescription medication has been prescribed and dispensed, we’re unable to issue a refund for that order.
We also understand how frustrating the website and portal issues must have been. Please know that our team is always available to assist with any technical or account-related difficulties — you’re always welcome to call us directly, and one of our advisors will be happy to guide you through any steps or resolve issues on your behalf.
While we’re sorry to see you’ve chosen to cancel further orders, we genuinely appreciate your feedback, as it helps us continue improving our processes and overall patient experience.
Kind regards,
The Happen Team
I have had a lot of issues regarding…my treatment
I have had a lot of issues regarding monjarow price increases and after many phone calls I had the pleasure to speak to michal hope I spelt his name right as he went above and beyond and now im a very happy customer thank you for all your help
28 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Janet
Thank you so much for your kind feedback. We’re truly sorry to hear you experienced some challenges along the way, but we’re delighted that Mckyle was able to turn things around and provide the support you needed. Your satisfaction means a great deal to us, and we’ll be sure to pass your lovely comments along to him.
We really appreciate you taking the time to share your experience and for choosing us for your treatment journey.
Kind regards,
The Happen Team
The company doesn't do anything to improve delivery after many complains
The company doesn't do anything to improve the delivery service. The change in dates without notice, always delayed, or with problems. I will probably change my provider.
28 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Ric,
Thank you for your feedback, and we’re very sorry to hear about the ongoing issues you’ve experienced with your deliveries. We completely understand how frustrating this must be.
Please be assured that we’ll look into your concerns further and see how we can best assist you moving forward. Our goal is to make sure your deliveries are handled smoothly and reliably.
Kind regards,
The Happen Team
Thank you for your help and advice…
Thank you for your help and advice today Juanita !
28 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Daryl,
Thank you for your kind message — we’re so glad Juanita was able to assist you today! Your appreciation will definitely be passed along to her.
Kind regards,
The Happen Team
The most important aspect I appreciate…
The most important aspect I appreciate is the customer service support I have when ever I need. Very helpful and kindly respond they are
20 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Mojhgan,
Thank you for sharing your experience. We’re delighted to know that our customer service team has been able to assist you with kindness and care. Your appreciation means a great deal to us.
Kind regards,
The Happen Team
Responds quickly to my emails n been…
Responds quickly to my emails n been with happen now coming up 6 months they always there to help
22 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Hi Paula,
Thank you so much for your kind words — we really appreciate you taking the time to share your experience!
It’s great to hear that you’ve been with us for almost six months and that our team has been able to support you whenever needed.
We’re always here if you need anything. 💛
Kind regards,
The Happen Team
Emily provided outstanding customer…
Emily provided outstanding customer service. She was friendly, professional, and went above and beyond to resolve my concern quickly and efficiently. I truly appreciate her clear communication and genuine willingness to help — she made the entire process smooth and stress-free. Thank you, Emily!
21 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Patient,
Thank you so much for your wonderful feedback about your experience with Emily. We’re delighted to hear that she provided outstanding service and made the process smooth and stress-free.
We take great pride in our team’s commitment to patient care, and your kind words will be shared with Emily and the wider team as recognition of her excellent support.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you.
Kind regards,
The Happen Team
Great customer service
Early this week I contacted HAPPEN customer service.
A Lady called Juanita looked after me.
I cannot emphasis enough how brilliant Juanita was.
She dealt with my issue thoroughly.
Juanita was, very professional, very friendly and extremely helpful.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Regis,
Thank you so much for your wonderful review! We’re so pleased to hear that Juanita was able to assist you and provide such friendly, professional, and thorough support. She truly cares about helping our patients, and your kind words will mean a lot to her.
We really appreciate you taking the time to share your experience with us.
Kind regards,
The Happen Team
Excellent service no problems at all…
Excellent service no problems at all with medication staff brilliant they listen to all your queries would highly recommend them
17 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Nadine,
Thank you so much for your kind review! We’re delighted to hear that you’ve had such a smooth experience and that our team has been able to support you so well. It’s wonderful to know you found our staff brilliant and attentive to your needs.
We really appreciate your recommendation and your trust in Happen!
Kind regards,
The Happen Team
Fantastic Customer Service
Natasha was brilliant 👏 👌 🙌
Very Friendly Very knowledgeable
and Professional .
Thankyou Natasha for your Expertise and Sorting out my Order that arrived the Next Day .
16 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Andrew,
Thank you so much for your wonderful review! We’re so pleased to hear that Natasha was able to help and that your order arrived so quickly. It’s great to know you found her friendly, knowledgeable, and professional, she’ll be thrilled to receive your feedback!
We really appreciate you taking the time to share your experience.
Kind regards,
The Happen Team
Antwoord van Happen
Dear Patient,
Thank you! We’re so pleased to hear you had such a great experience with Kimel. Your feedback means a lot to us!
Kind Regards
The Happen Team
Antwoord van Happen
Dear Karen,
Thank you so much for your kind words. We’re delighted to hear that Kimel provided you with polite and knowledgeable service — we’ll be sure to share your lovely feedback with her.
We really appreciate you taking the time to leave a review.
Kind regards,
The Happen Team
Antwoord van Happen
Dear Karli,
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our service. Kimel will be really happy to hear your feedback!
Kind regards,
The Happen Team
Had a phone conversation with Kaz
Had a phone conversation with Kaz, last month and today she managed to get me a discount on wegovy as I was on Mounjaro before and changed to wegovy ( wegovy is expensive also now )because of the price increase.
I was supposed to phone her back about trying to get another discount, but she phoned me today .
Can't thank her enough, she is polite and helpful in every way .
15 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Customer,
Thank you so much for your lovely review! We’re delighted to hear that Kaz was able to assist you and secure a discount to make things a bit easier after your switch. It’s wonderful to know she’s made such a positive impression with her care and professionalism.
We truly value your trust and support — your feedback means a lot to our whole team!
Kind regards,
The Happen Team
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