I hadn't heard of this company and was slightly dubious about using them. No need to worry at all.Very efficient and top notch customer service.They reply within hours to written requests for help.Ha... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great customer service, received a call from Natasha today who was really helpful in advising me on what my options were so i could continue my weight loss journey. Would highly recommend this compan... Toon meer
Bedrijf heeft geantwoord
I have never had such a bad company to sell jags. I am disabled and wheelchair dependent I told them this but by god, photos were not suitable, done a phone call but I could not get a word on edge, t... Toon meer
Bedrijf heeft geantwoord
Poor poor poor! Followed link in an online ad as offered discount on Mounjaro. Went through the whole process and placed order only to receive an email 2 days later to say that ‘due to some people... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Contactgegevens
Verenigd Koninkrijk
- help@happen.co.uk
- happen.co.uk
3,8
Goed
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Absolutely awful organisation and…
Absolutely awful organisation and automated systems that rescheduled a missed delivery and then automatically cancelled it 12 hours later and then returned to sender 3 days later!
12 days and counting to receive my ‘next day delivery’ parcel and it’s still not here.
Customer Service promised a no signature delivery and guess what - email from Royal Mail saying they need a signature.
Another missed delivery!!!
20 februari 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Chris,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and inconvenience caused by your delivery experience and completely understand how disappointing this has been.
Our records show that your order was ultimately delivered on 21/02/2026 and signed for. We are also actively investigating with DPD to understand what occurred with your original delivery and why it did not follow the expected timeline. We are committed to fully reviewing this case to prevent similar issues in the future.
We also apologise that there was confusion regarding signature requirements for your redelivery. During your interactions with our team, we explained that if a Royal Mail delivery is missed, there are options available to ensure your parcel reaches you safely. These include leaving the parcel with a trusted neighbour, placing it in a secure location, or arranging collection from your local post office.
At Happen, we take feedback like yours very seriously. Your experience has been highlighted internally so that we can review our delivery processes and make improvements to ensure smoother, more reliable service for all our customers.
We appreciate your patience and understanding as we work to resolve this situation. If you’d like, our team can contact you directly to discuss any future deliveries and arrange them in a way that works best for you.
Kind regards,
The Happen Team
Natasha
Natasha, dealt with, my query very efficiently, very kind and understanding, she was so polite, very helpful, I could not recommend more highly,
Thanks to a great team.
16 februari 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Stephanie,
Thank you so much for your kind words! We’re delighted to hear that Natasha was able to help you efficiently and that you had such a positive experience.
We’ll be sure to pass your lovely feedback on to her and the rest of the team - it really means a lot!
- The Happen Team
Fantastic service
Had an issue with a delivery date Ellie sorted it out immediately very happy with service
10 februari 2026
Review zonder uitnodiging
Antwoord van Happen
Thank you so much for your kind words! We’re thrilled to hear that Ellie was able to help and that you’re happy with our service. Your feedback really means a lot to us!
- The Happen Team
The customer service has been…
The customer service has been completely thorough and quick to reply to any questions I have had.
2 februari 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Angharad,
Thank you for your kind words! We’re thrilled our team could help quickly and thoroughly — your feedback means a lot to us.
Kind regards,
The Happen Team
I heard about them from a friend of…
I heard about them from a friend of mine who lives in the UK. They were quite good at providing him the best market price and drug suited for his weight loss. I wish they shipped out of the UK.
29 januari 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Aahmad,
Thanks so much for your kind words! We’re thrilled your friend had a great experience and really appreciate you sharing. We hope to support customers outside the UK in the future too!
– The Happen Team
Ellie at customer services has been…
Ellie at customer services has been nothing but outstanding, she’s an absolute asset to your organisation. She’s always so thorough and helpful. In fact all of you are great! Unfortunately I forgotten the original lady I spoke to, she was absolutely incredible too!
8 januari 2026
Review zonder uitnodiging
Antwoord van Happen
Hi Priya,
Thank you so much for taking the time to leave such a kind review. We’re absolutely delighted to hear about your positive experience with Ellie and the rest of our customer service team.
We’ll be sure to pass your lovely feedback on to Ellie - comments like yours truly mean a lot and recognise the care and dedication our team puts into supporting our patients.
Thank you again for your support.
- Happen Customer Support Team
Good company to deal with
18 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Thank you for your kind review — we're pleased to hear you’ve had a good experience with us!
– Happen Customer Support Team
Would not recommend this company
Would not recommend this company. Problems with delivery from DPD continually. Very inflexible. Offer no options to customers at all. Seem to forget that people work and can't sit at home waiting on delivery. . DPD tried to deliver last Saturday and did not try again. So one attempt. There is no other options available ie select different date or time or pick it up yourself. So now I am paying happen a £20 redelivery charge or they will keep the mountjaro despite me paying for it as was returned to them. Really poor and also very expensive. Moving to Asda.
27 november 2025
Review zonder uitnodiging
Antwoord van Happen
Hi there,
We’re really sorry to hear that your experience with delivery has been disappointing, and we completely understand how frustrating it can be when schedules and delivery times don’t align — especially for those who work and are unable to wait at home.
As part of our duty of care, prescribed medication must be delivered directly to an authorised person. We know this can feel restrictive at times, but this safeguard is in place to prevent medication from going missing, being accessed by the wrong person, or posing a risk to safety.
Regarding the £20 redelivery fee — in order to keep medication prices as low as possible for all customers, we do have to pass on the cost of return, reprocessing and redelivery when parcels are sent back to us. This helps ensure ongoing costs don’t increase across the wider customer base.
We’re sorry this hasn’t been the outcome you hoped for and appreciate you sharing your feedback, as it helps us continue improving our service. If you’d like to provide an alternative delivery address for future orders, feel free to reach out to us at any time — all packaging is completely discreet for your convenience.
– Happen Customer Support Team
Antwoord van Happen
We really appreciate your feedback — it’s wonderful to know you’re very happy with our service.
– Happen Customer Support Team
Competent people in the right place
Competent people in the right place, always helpful and able to advise. They have never disappointed me. Every conversation with this team gives me more confidence, and that's followed by action: I can and will do what I've planned.
19 november 2025
Review zonder uitnodiging
Antwoord van Happen
Hi Dorothy,
Thank you so much for your wonderful feedback. We’re truly delighted to hear that you’ve consistently found our team helpful, supportive, and reassuring. Knowing that our conversations give you confidence — and that this is followed by positive action on your side — means a great deal to us.
We really appreciate your trust and your kind words.
– Happen Customer Support Team
I’m nearly to the end of my treatment
I’m nearly to the end of my treatment. I feel good, more energetic and flexible . My bladder pressure is normal now . I have not noticed any side effects.
11 november 2025
Review zonder uitnodiging
Antwoord van Happen
Hi Steffi,
Thank you for your feedback! We’re so pleased to hear you were happy with your telephone consultation yesterday. Your satisfaction means a lot to us.
– Happen Customer Support Team
Pleased with telephone consultation…
Pleased with telephone consultation yesterday
7 november 2025
Review zonder uitnodiging
Antwoord van Happen
Hi Margaret,
Thank you so much for your kind feedback! We’re really pleased to hear you were happy with your telephone consultation yesterday. We truly appreciate you taking the time to share your experience with us.
– Happen Customer Support Team
Very helpful over the phone couldn't do…
Very helpful over the phone couldn't do enough and explained everything as what would happen.the only down side is trying to get your delivery. I was told my parcel would be delivered at a time wen I was at work all day then went on to the website to change delivery but you can't they've put it out for tomorrow and I won't be around to accept it.i use to have it delivered by royal mail and if not in I cud go to the post office to collect it.very frustrated. I have now been told that I have to pay £20 to get my parcel redelivered after dpd doesn't give much notice for delivery.
7 november 2025
Review zonder uitnodiging
Antwoord van Happen
Hi Kurt,
Thank you for your kind words about our phone support team — we’re really pleased to hear you found them helpful and informative. We’re sorry to hear about the difficulties you’ve experienced with your delivery, and we completely understand how frustrating this can be, especially when notice is limited.
As part of our duty of care, all prescribed medications must be delivered directly to an authorised person to ensure they don’t go missing or end up in the wrong hands. While we understand this can sometimes cause inconvenience, these safeguards are in place to protect both our customers and the wider public.
Regarding the £20 redelivery fee, in order for us to keep our prices as low as possible for everyone, we do need to pass on the cost of return, reprocessing, and redelivery for the small number of orders affected. This helps us keep overall costs down for all of our customers while still maintaining the highest safety standards.
If you’d like to provide an alternative delivery address for future orders, please feel free to reach out at any time — we ensure all packaging is completely discreet for your convenience.
– Happen Customer Support Team
After many phone calls and discussions…
After many phone calls and discussions about how I could not be around for signed deliveries and reassurance that the delivery company would be changed, yet again we are in the same situation. This company say they listen but it’s clear that do not. So very frustrating and disappointing.
You have asked for me to make a comment, after many phone calls I was assured that you would use a different service and that my safe place would be used, this was written on my notes. Why are you now saying this is not possible?
7 november 2025
Review zonder uitnodiging
Antwoord van Happen
Hi Clare,
We’re truly sorry to hear about your frustration. As a company, we have a duty of care to ensure that prescribed medications are only delivered to authorised persons. While we appreciate that this can sometimes make arranging deliveries more difficult, our priority must always be the safety of the wider public and the secure handling of all medications.
We understand this may not be the outcome you hoped for, but these safeguards are in place to prevent medications from going missing or being received by the wrong person — which could lead to adverse reactions or unnecessary financial loss. We genuinely appreciate your understanding and patience as we work to balance convenience with safety.
If you’d like to discuss this further, please feel free to reach out to us at any time — we’re always happy to help.
– Happen Customer Support Team
Very easy process customer support…
Very easy process customer support excellent
3 november 2025
Review zonder uitnodiging
Antwoord van Happen
Thank you so much for your kind words! We're thrilled to hear you found the process easy and that our customer support team was excellent. Your feedback means a lot to us — we look forward to helping you again soon!
– Happen Customer Support Team
They answer any questions promptly
They answer any questions promptly
And if your not happy they go over and above to resolve any problems.
1 november 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Mary,
Thank you so much for your kind review! We’re delighted to hear that you’ve found our team responsive and dedicated to resolving any issues quickly. Going the extra mile for our patients is always our goal, and it’s wonderful to know that’s come through in your experience.
We really appreciate your trust and support!
Kind regards,
The Happen Team
Constantly in touch checking your…
Constantly in touch checking your progress and health.
1 november 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Conner,
Thank you so much for your kind review! We’re delighted to hear that you appreciate our ongoing support and check-ins making sure our patients feel cared for and guided throughout their journey is always our priority.
We really appreciate you taking the time to share your feedback.
Kind regards,
The Happen Team
Excellent service as always only issue…
Excellent service as always only issue is delivery as I work would be better to be able to collect parcel from a collection point like InPost or YEEP!
31 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Donna,
Thank you so much for your kind review and for your helpful feedback about delivery options. We’re really pleased to hear you’ve consistently received excellent service from our team!
We completely understand that flexible delivery options can make things easier, and we’ll be sure to pass your suggestion regarding collection points to the relevant team for review.
We truly appreciate your support and for taking the time to share your thoughts.
Kind regards,
The Happen Team
Amazing care and consultation with you…
Amazing care and consultation with you every step of the way
31 oktober 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Patient,
Thank you so much for your kind words. We’re delighted to hear that you’ve felt supported and well cared for throughout your journey with us. Providing attentive care and guidance every step of the way is exactly what we aim for.
We really appreciate you taking the time to share your experience!
Kind regards,
The Happen Team
You can trust there opinion
They do answer all questions and helpful in many ways
24 juli 2025
Review zonder uitnodiging
Antwoord van Happen
Dear Bisma,
Thank you for your feedback, and we’re really sorry to hear about your concern regarding the cost. Please be assured that our team is already looking into this for you and will do their best to help find a suitable solution.
We understand how important this is and truly appreciate your patience while we work to resolve it.
Kind regards,
The Happen Team
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