I ordered a floor lamp. I was impressed by the quality when I got the item but unfortunately the top switch wasn't working. Emailed Happy Homewares and they promptly sent a replacement.
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Lees wat reviewers zeggen
Ordered a retro orange lampshade which looked absolutely amazing but unfortunately it didn’t sit right with my light fitment.Was promptly refunded and would have no hesitation in ordering from this co... Toon meer
I have made two separate purchases and on both occasions I have found Happy Homewares a company you can rely on. The service has been exceptional. From the time l placed my order l am informe... Toon meer
I ordered a 12-inch lampshade and was really impressed by how quickly it arrived – it was delivered next day. The quality of the shade itself was even better than I expected. It looks perfect in my li... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Happy Homewares, we’re passionate about helping you create a home that’s warm, stylish, and uniquely yours. With a focus on quality-crafted lighting, decor, and gifts, we bring together beautiful designs that make every room feel inviting. Discover our carefully curated collections and let us inspire your home with pieces that blend elegance and comfort.
Contactgegevens
Unit G3, Fleets Corner Business Park, BH17 0AE, Poole, Verenigd Koninkrijk
- contact@happyhomewares.co.uk
- happyhomewares.co.uk
4,2
Goed
24 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Shocking.
Shocking.
Wrong order sent for 3 of the same item instead sent something completely different, u can't speak to anyone on the phone you have to go through email which takes days to get bk to u to be told to return the item which was there fault, I am now left with an invoice from the electrician for wasting his time because of these people, I don't get how they could get it wrong, what type of company has no phone line to talk to someone, absolute joke, been told it won't get rectified till the have the item they sent bk, we'll I have news for u I have no car and live no where near a post office, you really need to sort your company out. Disgusting business behaviour.
25 maart 2025
Review zonder uitnodiging
Antwoord van Happy Homewares
Firstly, I'm sorry for the delay in replying to your review. Until recently, we had been using a different review platform and have only just set up our Trustpilot account, so we are now actively catching up on feedback here.
We are very sorry to hear about your experience. While picking errors are rare, they can happen, and we completely understand how frustrating this must have been, especially with the added inconvenience of booking an electrician. This is not the level of service we aim to provide.
Like many online retailers, we do ask for incorrect items to be returned, but we completely understand that this is not always straightforward. We are more than happy to help with this, and in most cases, we can issue a replacement as soon as we receive proof of return postage, so you do not need to wait for the item to reach us first.
Although we do not currently offer phone support, our small customer care team works hard to respond to all emails as quickly and helpfully as possible. We always aim to resolve any issues fairly and without unnecessary delay.
Unfortunately, we cannot locate your order based on the information in this review. If you are able to email us again with the subject line “Trustpilot Review Follow-up,” we will prioritise your message and get this sorted as quickly as we can.
Sent wrong order
No problem ordering and item arrived promptly, only to find the completely wrong item sent! This was ordered as I needed it promptly so then I had no gift to give. No contact number only email to get in touch and an answer took a day or so. I had to reorder item so I could get quickly to give friend and I got no help from Happy Homeware, just a return label for wrong item
Maybe this is why there is no contact number as furious unhappy customers
4 maart 2025
Review zonder uitnodiging
Antwoord van Happy Homewares
Thank you for taking the time to leave a review. Apologies for the delay in responding. We had been using a different review platform until recently and have only just started actively monitoring Trustpilot.
We are very sorry that the wrong item was sent and that this disrupted your plans, especially when the order was time-sensitive and meant as a gift. We understand how disappointing that must have been.
While we always aim to dispatch the correct items quickly and efficiently, very occasionally, a picking error can occur. When it does, we work to resolve it as smoothly as possible. Although we do not offer phone support, our customer care team monitors emails throughout the day and aims to respond as quickly and helpfully as we can.
We also appreciate that you felt unsupported after needing to place a second order. That is not the experience we want for our customers. If you would be happy to get back in touch with the subject line “Trustpilot Review Follow-up” and include your order number, we would be more than happy to look into this further and see how we can help.
Fast delivery, lovely product
Buying direct saved 10% from B&Q / Tesco price, great!
31 januari 2025
Review zonder uitnodiging
Shocked that there was 0 reviews
I have made two separate purchases and on both occasions I have found Happy Homewares a company you can rely on.
The service has been exceptional.
From the time l placed my order l am informed and my item delivered within 2 days.
There is also many different modes of payment accepted which makes it budget friendly.
I purchased a pink feathered ceiling light shade which was absolutely beautiful.
I then spotted the matching lamp which l just had to have.
I received so many compliments on them.
Happy Homewares sells under B&Q and Amazon and other companies but if you buy directly you save money.
Very happy customer and very satisfied with my whole shopping experience.
23 november 2024
Review zonder uitnodiging
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