I had a problem with product and received response with forward.action plan within 24hrs. Action plan was to the point , helpful, and at no cost to me. Resolution was prompt, however shipping... Toon meer
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The website was easy to navigate, gave all the information needed for an informed decision and helped to make the process of choosing the e-bike easy. The delivery was faster than I had thought it wou... Toon meer
Nice bike. One reason I purchased this was because of the hydraulic brakes. Another reason was because I thought it came with an 18Ah battery. Unfortunately it doesn't. To be fair, in one spot on the... Toon meer
Company struggles to complete warranty requests. They will take as much time as possible separating the assemblies to tell you parts are not covered. The company sent me a vehicle that they had no ma... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Provide a more enjoyable way by electric motor bike, HappyRun Sports!
Contactgegevens
802 Echelon Ct, City of Industry, CA , 91744, CA, Verenigde Staten
- +1 760 539 2103
- info@happyrunsports.com
- happyrunsports.com
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Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Great Product, Even Better Support & Customer Experience
first off the product quality is worth 5 stars, and this is my 2nd purchase from happyrun. However, for the first time I received one part that was not well machined and caused problems with assembly - and this is a reason to give happyrun 6 stars! Why? bc their support team did everything to guide me (sending video from shenzen factory) and ship a replacement part so both providing a solution and holding-hands to make sure I got it right when assembling. So if anyone can ask for a perfect union it's a company with both great product and great service and happyrun is just that - which is why I'm sure this is my 2nd purchase from them but not the last. Way to go happyrun and thank you!
Nice product
The whole process of ordering and shipping was seamless. I am an older adult just looking for some riding fun as the gas powered bikes I own are a bit loud. I think an improvement would be adding a passcode to unlock power levels above 3.
Satisfied customer
I recently wrote a review about the happyrun
F 18 Electric bike.
My review reflected what happened in the beginning, which was very negative and unprofessional..
Since the review was written, happy run has reached out to me and took care of my needs and also as a apology they sent me some extra things along with the parts that I needed to fix the electric bike bikes.
So I am writing this review now to say that they went out of their way to accommodate my needs and also created a positive outcome.. since the bikes are only two weeks old. I’m not quite sure how the future will hold, but I will keep the consumers updated with the performance and quality.
Everything
Everything, got a wrong part, still missing a blinker I ordered that never showed up, can’t speak to a live person.

Antwoord van Happyrunsports
The company reached out to me when…
The company reached out to me when something on their side in regards to bike colour and even offered me a refund if I only wanted the specific colour they didn’t have in stock, bike is supposed to arrive today and all in all if I had the money or a clone of myself I’d buy another one
Company struggles to complete warranty…
Company struggles to complete warranty requests. They will take as much time as possible separating the assemblies to tell you parts are not covered. The company sent me a vehicle that they had no manuals for repair. They installed a locked cover that was not to be removed. Proceed to tell me this is a consumer issue since they could not produce a video with the factory installed part. They ended up finally warranting out the part after multiple weeks( and pointing out that the product no longer was legal without this part) Either way still disappointed.
I really hope this motor does not fail, I fear that even tho it's covered it won't be.

Antwoord van Happyrunsports
I loved my brake calipers i was able to…
I loved my brake calipers i was able to replace once caliper and had to swap out the pads on my old caliper which im certain needs replacing but the cable end cap refuses to release itself so alas.
It was relatively simple to replace and didnt actually need a video to do it! Im not very mechanical savvy. Recommend a allen t arm to save you some trouble!
I bought the G70P
I bought the G70P. Bike came packaged very well, simple assembly required. This bike is everything and more than I was expecting. I needed support and I got a response in 1 business day. The bike is Definitely as advertised! I recommend
Total piece of shit...I contacted you 6 days ago about a broken bike that was 24 hours old. You have yet to get back to me after multiple times to contact you.
Complete piece of shit. $1300 120# Boat anchor. Bike failed to charge after the first day. Contacted customer support with 1 return phone call with Warehouse person. And then the silent treatment. after 6 days NO phone calls or HELP with a warranty... The next phone call is going to the Better Business Borio about this company and Slender where ever anyone will listen....Youtube sounds good....Call me for a new charger or take this Bike back..... Call Mike Myers 845-797-0169 NOW!!!!!!!

Antwoord van Happyrunsports
Thank you for a wonderful experience…
Thank you for a wonderful experience and a great bike. You guys resolved any issue a had quickly and diligently. HappyRun made me a happy customer. I really like my G100 Pro.
Great customer service I ordered f18…
Great customer service I ordered f18 decided I wanted the g18pro they helped me change the order and received the bike in under a week awesome bike great service took maybe 45mins to put the bike together very easy thank you happy run would recommend you
7 months now and my Christmas gift to…
7 months now and my Christmas gift to my grandson is sitting in a box waiting for a return label for over a month. Bad kick stand would not hold the bike up. 4 sprockets and peddle repairs. Code 30 electronic repair. broken handlebars while riding. 15 emails and nothing. They promised a return and replace or refund. Nothing! Don't buy a Happy Run bike!

Antwoord van Happyrunsports
Changing the G70 on short notice…
Changing the G70 on short notice without front loading your distributors, it causes tension.
The G70 batteries were downsized, I had no notice, and was not informed until I called the company on it! Could be perceived as deceptive. By downsizing from 38ah to 26ah, you've effectively reduced the range by approximately 12 miles. This is a huge difference, with no real price change. UL rating for larger batteries please.
And the idea that you are attempting to comply with regulatory changes in some states is misguided. You are not the police force. Forcing a maximum 20mph speed on the screen is ridicules. Let the consumer make the choice. If I unlock it, I want to see the true speed of the bike, not some artificial number.
Also, as a distributor that works on these bikes from time to time. Changing the configuration of the wiring, for example...the pedal assist connection is at the bottom and not the top at the controller is very frustrating when confronted with these changes. The swap out of the controller at this point is a big headache!
As a distributor selling your bikes, if you offer freebies to online buyers, you should strongly consider doing the same for your wholesale distributors. Making us compete for sales from online free giveaways (pump, phone holder, bike lock, & cargo rack) are unfair advantages we can't compete with and stay in business. Please give us something....
Sincerely,
Randy Bachmann
22819 165th Ave. E
Graham, WA 98338
c- 253-732-9176
The reason I give you 1 ☆ is because I…
The reason I give you 1 ☆ is because I received the f18 with the rear rim bent it unalignment
And I haven't received any answers from you

Antwoord van Happyrunsports
Customer service was great always there…
Customer service was great always there to answer any questions and fix any problem delivery of anything I ordered has always been ontime love this company and will continue to do business whenever the need arises that I need another quality built electric bike we have put over a 1000 miles on the two g300 pro,so we have and there still going strong.
The delivery date was wrong by 2 days.
The delivery date was wrong by 2 days.
The frame is not aluminum it is magnetic which means it is some kind of steel.
The phone number is for their warehouse in California and it is staffed with warehouse workers not sales or technical staff and their phone system is bad.
The PAS might as well not exist it appears to do nothing when in modes 2 through 5 and a little resistance in mode 1.
The bike is hard to mount and unmount.
I do not believe it will travel 75 miles on a charge but I will attempt to find out.

Antwoord van Happyrunsports
A Beast of an E‑Bike - Sleek, Powerful, and Worth Every Mile
I was skeptical at first, unsure if it would look cheap or fail to perform the way I hoped. Boy, was I wrong.
After assembling it, the HappyRun G300 Pro in Black proved to be an absolute standout. The moment I hopped on, I felt the difference, this bike is built for riders who want real performance, not just a casual cruise. The matte black finish gives it a bold, premium look, and the overall build quality feels solid and dependable.
The power is what impressed me most. Acceleration is smooth but strong, and the motor handles hills and rough terrain without hesitation. The suspension absorbs bumps really well, making longer rides genuinely comfortable. Battery life is another major win, it holds a charge pretty good, and the range easily covers daily commuting or weekend adventures.
The ride feels stable, controlled, and surprisingly quiet. The brakes are responsive, the frame feels durable, and the controls are intuitive. It’s the kind of e‑bike that makes you want to get out and ride more often.
If you’re looking for a stylish, high‑performance electric bike that delivers on every promise, the HappyRun G300 Pro in Black is a fantastic choice. It’s fast, fun, and built like a tank, easily one of the best values in its class.
Fast shipping
Fast shipping, easy to put together and hella fun to ride
Great customer service
Great customer service, quick response time. Very friendly.
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