Happyrunsports Reviews 

No customer service, no technical support. Don't buy unless you are an excellent mechanic and can do all the work yourself. Only had 1 year - getting motor failure code - contact technical support. That's a joke - there is no technical support and no repair shop can work on it because everything on it is proprietary. I was told find a local dealer - there is no local dealer. Don't buy!!!

The bike is amazing. Well built, well engineered and was a great value, especially at the sale price that i bought it at. Had been looking at this for a long time and finally decided to buy it. No regrets. Shipped and delivered very quickly and was well packaged with great assembly instructions.

Unsatisfactory customer service. That I received a new key and a nation, but it does not allow the bike to power on.I haven't wrote my bike in a months, and it's still on the warranty, and it's under 300 miles on the bike.I'm not happy with customer service , not just sending me a new battery

The G100 Pro is a beautiful e-bike. It has great styling, comfort, amazingly quiet, Fast and built for road. trail or mountain biking. The four pad hydraulic brakes stop you fast if needed. The dual batteries and dual port charger are excellent allowing the bike reach out on a ride The card start controller & display are wonderfully. showing you milage, speed turn signals. battery like and the selected pedal assist mode that your using. The fat tires are also inspired for road to all Terrain. the customer service has been excellent and I love that
it was free shipping, it can quickly and in perfect condition.

The only problem found was me. I'm 5'7" and it's difficult for me to get on and stop as my feet hardly touch the ground.

Great product and smooth delivery service.

This company is a joke, was excited for the f18. I rarely get frustrated about online purchases and logistics since I work for a warehouse company. I understand what kind of work goes into getting orders and getting them shipped. People are not perfect and everyone makes mistakes. Logistics and supply chain take a lot of organization to get right. But this is ridiculous. It’s been 5 entire days after I ordered my bike choosing affirm to pay over time and getting an order number. Haven’t heard anything about any tracking or anything in almost a FULL week.. I’m just at shock. No planet in the world does it take that long of a full entire work week to get a product that has an order number and a location to get to out the door.. especially when it’s $1,300 bike and not (for example)socks that get moved hundreds of thousands at a time. I emailed them twice now, dm’d them on instagram, and called twice to try and leave a message but nobody answers. This is seriously a bad company doing business with. And the worst part is the product can be hit or miss. Tons of people saying there’s power/charging problems. Then there’s people saying it won’t start at all, and then there’s people praising the bikes about how great they are, so you never know which is gonna show up at your door after your out $2,000. But today they had time to approve my affirm loan, but still no reply to my emails or anything. I am a first time buyer and this will be my first e-bike and my last from happyrun. This is the most frustrating company to purchase from.

fast free shipping and the g18pro is great ...range is a bit over exaggerated but other than that cant complain

This thing rips!! Fast shipping, video instructions, easy to put together! I’m 5’8 150lbs and the bike feels like the perfect size. Super satisfied. Careful with the torque!!

Great packaging of product. Some great ideas on fulfilling what I needed to complete my add ons. Received feedback on a problem that I corrected myself.

I had a good experience very easy and fast I ordered on a Monday had it by Friday no damage everything was in the box . I've had it in off- road and on street and in grass and bike I done exceptional. I would definitely recommend and I will be buying more in future thanks happyrun

My GP70 Pro electric bike is outstanding coupled with super performance and a quality build. Customer service is above excellent.

The bike was shipped right away and was very well packaged. Awesome product too!

I bought the HappyRun G-100 Pro about a month ago and rerally love the bike. I have to say the way HappyRun package the bikes and other items are superior to other companies. The bike did have an electrical issue with the display flickering and bike cutting off. I reached out to HappyRun sending Pictures and a video. After about 5 days the company sent me a replacement controller, battery balancer and even a speed sensor to make sure I had the parts that would may fix the issue. Upon installing the controller and battery balancer, it fixed the issue...my bike it up and running. I also bought the G-100 a few months back with no issues with that one. So anyway I am a satisfied customer and HappyRun customer service is spot-on for now. Hope the company continue the good work.

Excellent customer service, especially amongst the e-bike manufactures. They are always super responsive, and stand behind their warranty. The only complaint I have is that the battery cover latch lock broke due to improper fitment. A replacement lock and key set way $45. These are typically $6-10 elsewhere. It was annoying to have to pay so much to replace a part that failed due to design flaw. Still a loyalist and big fan though.

I purchased a full warranty and now your company has sent me to X cotton I wish I would have never bought the $200 year warranty you do not honor it you send me to a warranty company that won't do anything I am very disappointed with your warranty and I would like my $200 return to me since your warranty is nonsense thank you for wasting my time

Always been helpful. Customer service has been straightforward and if I ever had a chance to purchase another bike, I will.

Had an issue with the battery not charging. My grandson was very disheartened. I emailed and they were able to help with troubleshooting and instructional videos. It took me longer than them. I sent videos back of how it did not charge and they responded in less than 24 hrs that battery would be replaced. Update was just given as they are sending new battery via FedEx and FedEx has confirmed it is on the way. Very grateful for their response.
Thank you

The Tank G300 Pro is one amazing bike ! I love it ! I drive it 4 miles everyday to work. Shipping was really fast.

Great price, great bikes, great communication, fantastic overall

The customer service was responsive and respectful. Thank you.