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4,1
15 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Very pleased with the digital camera bought from Harlix - ideal for quick snapshots and ease of use - just as recommended. Also, after sales service was prompt, helpful and friendly. Thank you. Will definitely look to Harlix for advice/purchases when next needed.
Amazing customer service from Olivia, she helped me with vaccum since I’m old and not expert so she advice me the vaccum cleaner and the delivery was smooth. She even keep me updated with delivery!! Definitely recommend buying from them.
Ordered a hoover 8 days ago and still hasent even got to royal mail asked for a refund and they keep telling me its on the way just checked again and still no tracking asked fir it to be cancelled and they are refusing woukd never order again
Antwoord van Harlix
We’re sorry to hear about your experience and understand your frustration with the delivery timing.
We want to be transparent — cancelling an order that is already dispatched and in transit would effectively result in the product being delivered without payment, which is not something any retailer can reasonably do.
To clarify the situation, this order was placed with a delivery timeframe of **5–7 working days**, which is stated at checkout. We do not advertise or offer a 3-day delivery service on this product. As already explained to you via email, the parcel has been in transit and delayed within the courier network.
According to the latest Royal Mail tracking (GV100101188GB), the parcel has now been received at the Hatfield National Hub and is actively progressing through the network.
As previously explained by email, because the item is already in transit, we are **unable to cancel or refund the order at this stage**.
However, we have clearly offered a full resolution:
* Once the parcel is delivered, we will provide a prepaid return label
* You can return the item for a **full refund**
We remain committed to resolving this for you and appreciate your patience. Please let us know once the item arrives so we can arrange your return and refund promptly.
I can’t recommend Harlix enough. I had to cancel my order and they managed the situation professionally and without quibble. Thank you Olivia and team. I hope to do business again with you soon.
Bought a air conditioner and spare filter from Harlix when it came there was no spare filter because they got the order wrong the gave me the air filter free and gave me a full refund customer service brilliant worth five stars thank you Harlix.
I recommend Harlix highly in terms of customer service. In particular Olivia is highly efficient and deals with any issues that arise instantly.
Unfortunately, the product I ordered was unsuitable for my needs. The company, however, was superb in dealing promptly and courteously with my return. These days, when it often becomes a trial to deal with companies, dealing with Harlix was like a breath of fresh air. Definitely a company I will choose again. Thank you.
Purchased a Robot Hoover, pleased with product but was informed it was cheaper on another web site. I contacted Harlix and Olivier in customer care offered to refund the difference straight away. I had the money back in my account within two days. There customer care was nothing short of excellent and I would definitely recommend the company.
Ordered a ClickVis camera from Harlix. The camera came with a 32GB memory card which is not fast enough for the camera and therefore unusable. Ended up buying a bigger memory card and now the camera has stopped working all together. I have tried to contact the company (both Harlix and ClickVis) but have been ignored by both. Do not use this company as I feel I have been scammed.
Antwoord van Harlix
Hello,
We have reviewed our records thoroughly and can confirm that you have never made a purchase from our company. There is no order under your name, email address, or any matching details in our system.
As already stated in our reply to the email you previously sent, your order was not placed with us, but through ClickVis or another seller. We are resellers only and are not responsible for products purchased elsewhere.
Since you did not buy from us, your claim against our company is false and misleading. Please direct any further inquiries or complaints to the seller or website where you actually placed your order.
Our item was faulty, Olivia rearranged a replacement speedily and without fuss.
Clear product descriptions with great customer service. Order was fulfilled exactly as expected and VAT receipt provided quickly on request. Highly recommend Harlix!
The service they provided went beyond expectations. There was a problem with the delivery guess who! They immediately sprung into action , they were more than polite, they were exceptional. I would thoroughly recommend this company. Thank you
When I recently received my order, it unfortunately turned up damaged due to insufficient packaging. I contacted Harlix straight away, and a lovely girl by the name of Olivia went out of her way to rectify the error and issued me a full refund without delay. I would have no issues about using this company again due to their fantastic customer service.
Item exactly as described and really fast delivery.
I gave this 5 stars as the customer service I received on the back of receiving the wrong product which came in a damaged box was outstanding. Olivia went above and beyond to rectify the mistake. What initially started out as a bad experience soon turned into an amazing one with how the situation was handled. Thank you Olivia.
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