Harper James Reviews 

DO NOT USE THIS LAW FIRM - they do not do work properly, give incorrect advice, and will mess up your legal case. BEWARE.

EDIT: They are so useless they cant even track their own customers. I was a customer of this law firm and they messed up my case totally , they cannot even track hours or do basic paperwork! And I suspect their good reviews here are not legit

An excellent service from Harper James from start to finish, and in particular from Gemma Pickavant. Gemma's advise and guidance was invaluable and we felt very well supported throughout the process.

We've been using Harper James for several years now and they are excellent. Very responsive, great friendly team, good quality work and reaosnably priced. What more could you ask for? Recommended!

Harper James helped us with several legal matters during the last year. Each solicitor we dealt with proved to be highly competent in their specific legal area. Their work reflected the high standards of a legal services company the client is looking for: accessible, responsive, experienced, and reliable. Our cases were quite complicated. At times, they required these people to join forces and share their specific expertise towards a satisfactory outcome. The efficiency and consistency were very reassuring. Our major case of the requisition of a commercial property was a lengthy and complicated one. It was an old building, and every historical building issue stood as an obstacle. It was very difficult to find our way through the legal minefield of regulations and compliance. Alex Curtis was our solicitor; we found him open, realistic and easy to communicate. Each step he took reflected his working style of efficiency and integrity. We found his approach logical and understandable with no time to lose. His liaisons with the lender, the local authority and the accountants were vital for the first-hand information and saved us a lot of worry. In the face of tremendous difficulty and pressure, we could see the steady progress that kept us hopeful. We would like to thank Alex publicly for his steadiness and professionalism, which resulted in a satisfactory completion of the matter.

Have generally had great support from HJ - they are my go-to when I have a commmercial/ employment law query/ clarification that I need sorting out.

Have had great support from Sean, Samantha, Sarah and Fozia. Would recommend.

Yes, you can have excellent experience with lawyers! They understood our requirements quickly and did the job efficiently.

They were quick to respond to my initial enquiry but I was over quoted. I was advised the costs would outweigh any benefit to me. I appreciate the honesty and not getting the hard sell, but I ended up going elsewhere, and my issue was resolved very quickly and affordably. I think some things are too small fry for them, but that didn't stop them from adding me to their mailing list!

I instructed Harper James Solicitors in relation to a commercial dispute. Based on my experience, I would recommend that others seriously consider using an alternative firm.

From the outset, there was a clear mismatch between what I understood I was purchasing and what was ultimately delivered. I initially requested a one-hour strategic consultation to understand my position. I was informed that an upfront payment equivalent to eight hours was required, but it was clearly explained to me by the salesperson that any unused time would be refunded following that initial consultation.

On that basis, I proceeded.

In practice, this is not how the matter was handled. The work undertaken did not begin with a focused consultation. Instead, time was spent reviewing materials and requesting further information before any meaningful strategic discussion took place. As a result, a significant portion of the prepaid time was consumed before I received clear direction.

There were also repeated requests for information that had already been provided. When I highlighted this and resent the information, the response I received was dismissive in tone, along the lines of “I’ve got it now,” which did not reflect an appropriate standard of client care given the circumstances.

More concerning was the amount of time charged relative to the work carried out. From my perspective, a significant amount of time appears to have been spent reviewing information I had already provided, contributing to the rapid depletion of the prepaid hours before meaningful advice was delivered.

In addition, there was internal confusion regarding the agreed budget. I was incorrectly informed that I had nearly exhausted five hours when eight had in fact been prepaid, and I was asked to provide additional funds on that basis. While this was later acknowledged as an error, it raised serious concerns about cost tracking and internal communication.

Ultimately, the core advice I required was delivered in a relatively short call. This reinforced my view that the matter could have been scoped and handled far more efficiently from the outset, without consuming the majority of the prepaid hours.

Overall, the key issues were:
• A mismatch between what was explained at onboarding and how the service was actually delivered
• Front-loading of chargeable time before any meaningful strategic consultation took place
• Repeated requests for information already supplied
• Dismissive communication when issues were raised
• Poor cost visibility and internal inconsistency regarding billing
• Significant upfront cost incurred before clear, actionable advice was provided

This is not a complaint about hourly rates, but about transparency, proportionality, and delivery against what was represented at the outset. Based on my experience, the service did not align with my understanding of what I had agreed to.

For these reasons, I would recommend that prospective clients consider alternative firms and ensure that any scope, timelines, and use of prepaid hours are clearly documented in writing before proceeding.

Emily is very helpful, quick turnaround on feedback for contracts/documents. Proactively she has suggested speaking on a call which is very helpful to discuss topics where there is less clarity and we need to dig more on either side in what the intent or required direction is

Emily was great, we needed a contract reviewed as a priority, and she turned it around for us within 24 hours of sending the request over. Amazing service.

“I have a dedicated account manager, so I just call and they connect me with whoever is the best fit for the job I need doing. The service has been excellent from start to finish

Quick, efficient service with legal professionals that think commercially.

I have nothing but good things to say about Harper James. Having used the firm on several occasions, everyone in the team is professional, human, and extremely knowledgeable. No legal jargon, just plain English and a very responsive service. For my business this is the legal partner I want to have. Thank you to everyone in the team.

Found their assistance really useful - they consistently followed up and offered next stage dialogue while awaiting third party variables. Would recommend

I have worked with Samantha on a complex legal matter and have been extremely impressed with the service she has provided. She has been consistently professional, responsive and clear in her advice throughout the process.

Samantha was always available when needed, often responding quickly and taking the time to explain the legal position and the options available to me. She went above and beyond what I would normally expect, including working outside of normal hours to help move matters forward and resolve the issues we faced.

I would not hesitate to recommend Samantha and her firm to anyone dealing with a legal dispute or requiring clear, pragmatic legal advice.

We’ve had a fantastic experience working with Harper James.

As a growing business, having legal partners who are both commercially minded and responsive is incredibly important, and the team at Harper James consistently deliver on both fronts. They understand the realities of running a company and provide clear, pragmatic advice rather than overcomplicating things.

A special mention has to go to Callum, who has been exceptional throughout. He’s been incredibly knowledgeable, responsive, and easy to work with, always taking the time to explain things clearly and making what can sometimes feel like complex legal processes much more straightforward.

I contacted Harper James for a quote on some legal services and I had the pleasure of speaking with Ollie Rennie.
Ollie was fantastic from start to finish - he listened carefully, was incredibly patient and worked with me to explore the best options for my situation.
Even though I ultimately chose a different firm for legal representation, Ollie's professionalism and the effort he put into helping me were truly impressive. It's rare to receive such dedicated support with no guarantee of outcome.
Because of the positive experience I had with Ollie, I will definitely consider working with him and this firm in the future.
Highly recommend for anyone looking for thoughtful and attentive service.

Professional and attentive service. Listened carefully to my needs and executed in a timely fashion. Just the service I need, as a small business owner.

Very professional and fast service, helped us finalised a settlement quickly. Special thanks to Tiffany