Harppababy Reviews 65

All went perfectly from order to delivery

This store is a scam. I tried to return a defective item, and they said they would issue a full refund without me having to return the product. It has now been over four weeks and I have still not received a refund. They continue to give me the runaround and random excuses for why they cannot issue the refund. I will not purchase anything else from them, nor do I recommend their products for others. Scam store at its finest.

Had an issue with my order that really wasn’t the company’s fault but customer service was really friendly and went above and beyond to solve the problem.

The screw holes were drilled a little crooked but still went together fine !! Very good quality!!

I love the foldable toddler tower, the black and natural wood aesthetic was hard to find in other companies. I also love that it came with grippy stickers. The reason I gave it 3 stars it because after I adjust the step to the highest level the tower no longer folds. I also purchased the safety mat to add, it can’t be used for the foldable version because the sides slant inward, making the opening where the child stands about 6 inches in width. I’ll prob sell or throw the mat away. Overall I do recommend but probably would have bought the non-foldable tower if I was aware of the 2 issues.

Customer service was excellent, however I wouldn't recommend the product. Incorrect parts were sent with the order (playpen). After sending pictures of the pen, the batch number and a picture of the instruction manual we were sent new parts and a new door for the playpen. Unfortunately, those were not compatible with the product we ordered and the playpen was not functional or safe to use. We were issued a prompt refund.

Firstly they shipped super quickly. I was truly impressed how fast it got to my house which was great since my daughter started crawling so much so quickly. It was super easy to put together. The design is nice and looks nice.

Arrived in a timely manner pkg was intact

Good height, sturdy, nice safety feature with the optional back piece

Good product. A bit expensive for what it is though, even with discounts.

Very easy to assemble, really good quality

Great product and fast shipping. Simple to setup, versatile and sturdy

Received order sooner than expected 😊

The box arrived very damaged in multiple spots, luckily the product wasn’t damaged. I thought the instructions could’ve had more detail on adjusted the platform height but we figured it out.

Easy to put together alone and it's an effortless design and holds all my baby's toys and he doesn't feel scared in it which is a major plus!

Love our play pen

Love this mat

we love the wagon… but the pull lever doesn’t stay clipped onto the wagon. the screw that came with the wagon to put the little arm that holds the pull lever falls off constantly and makes it hard to use as the pull lever drags then it seems like the hole is faulty because we’ve tried fixing it multiple times with the screw it came with and we even tried to replace the screw to see if that was the issue but the hole doesn’t seem to grab any screw at all. it’s really frustrating.