Listen to my tentative questions , gave me information and advice , offered alternative options that helped make up my mind ,gave me time to reach a decision . I did not feel pressured as the you... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The Speaker (the Boss?!) was brilliant, and along with the little animated video clips, made the Seminar fly! I have subsequently booked an appointment for one of your Consultants to visit my Aunt (... Toon meer
I like the old used stamps and they are in good condition when they turn up. I also like the way they are presented. Presitation is everything. I also like the friendly phone service and hw they seem... Toon meer
Bedrijf heeft geantwoord
Your service has always been very efficient and helpful. Your staff are pleasant to deal with, in a non-pushy manner, and understand when I am unable, or prefer not, to take up your offers. Deliv... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2014, Harrington & Byrne specialises in collectable coins and stamps that bring history to life. From historic British issues to limited-edition commemoratives, our range offers collectors the opportunity to celebrate important anniversaries, explore their interests and build collections with personal meaning. We work with established suppliers, including private UK mints, independent coin dealers and official mints around the world, to source a varied selection of coins. Our range includes precious-metal issues and commemorative designs celebrating royal milestones, national events and significant moments in history. In 2015, we extended our expertise into stamp collecting with the launch of Harrington & Byrne Philatelics. Working with specialist UK stamp dealers, we offer items ranging from the original Penny Black, the world’s first postage stamp, to complete Great Britain definitive stamp collections and rare first-day covers. Our selection also includes limited-edition philatelic releases and contemporary Royal Mail issues, bringing together the heritage of British stamps and the appeal of new commemoratives. We introduced our Editions brand in 2019 to help collectors mark national events and anniversaries through specially selected coin issues. It reflects our belief that a collection can tell a story, preserving the people, achievements and occasions that matter to its owner. Whether you are discovering collecting for the first time or adding to a longstanding collection, Harrington & Byrne brings together historical interest, craftsmanship and the pleasure of finding something special. We value the relationships we build with our clients and welcome their feedback as we continue to develop our range and service.
Contactgegevens
17 Hanover Square, Mayfair, London , W1S 1BN, London, Verenigd Koninkrijk
- 0800 038 5370
- customerservices@harringtonandbyrne.co.uk
- harringtonandbyrne.co.uk
4,8
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Difficulty in ordering a product.
Took seven attempts to place an order for a coin cover.I have been a customer for years but had to go through the rigmarole of inputting my details repeatedly before the order was accepted. Most frustrating.
3 juli 2026
Review zonder uitnodiging
Antwoord van Harrington & Byrne
Hi,
Thank you for taking the time to leave your review, and we are very sorry to hear about the frustration you experienced when trying to place your order.
We fully appreciate how disappointing this must have been, particularly as you have been a valued customer for many years. This is certainly not the smooth ordering experience we aim to provide.
We have requested further information from you via Trustpilot so that we can identify your account, investigate what happened and work towards resolving the matter to your complete satisfaction. Unfortunately, we have not yet received a response, which means we are currently unable to look into the specific circumstances of your order.
Please do get in touch with our Customer Service team on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk so we can investigate this properly and assist you further.
Best wishes,
The Harrington & Byrne Customer Service Team
Representative appeared very…
Representative appeared very knowledgeable and not too pushy, don't like "aggressive " sales people
29 juni 2026
Antwoord van Harrington & Byrne
Dear Alan,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Pleased with my purchase as expected…
Pleased with my purchase as expected from a trusted provider
2 juli 2026
Antwoord van Harrington & Byrne
Dear Kenneth,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Friendliness
Friendliness, honesty, helpful and guidance for a first time customer was excellent.
Date of experience is approximate
12 juni 2026
Antwoord van Harrington & Byrne
Dear Peter,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
All options I could have made was…
All options I could have made was discussed with no pressure to buy
10 juni 2026
Antwoord van Harrington & Byrne
Dear Glynn,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Delivery service was wonderful
Delivery service was wonderful, on time security was good .Now a days this seems to be the most important. The quality of the coins were outstanding. Thank you .
1 juli 2026
Antwoord van Harrington & Byrne
Dear William,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Very prompt response via telephone
Very prompt response via telephone, where I felt I was listened to rather than pressured.
The Coronation Crown arrived very soon and nicely presented. Overall impressed with your service.
18 juni 2026
Antwoord van Harrington & Byrne
Dear David,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
A fair price and excellent service.
1 juli 2026
Antwoord van Harrington & Byrne
Dear Jeffrey,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Antwoord van Harrington & Byrne
Dear William,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Easy to deal with
Easy to deal with. But the coin was smaller than I thought it was going to be.
1 juli 2026
Antwoord van Harrington & Byrne
Dear Lee,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Antwoord van Harrington & Byrne
Dear Alan,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Speaking to an individual
Speaking to an individual, to discuss what I want
and my reasons for choosing what I buy.
17 juni 2026
Antwoord van Harrington & Byrne
Dear Susan,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
A beautiful set of coins
A beautiful set of coins. Arrived in excellent condition on time. Purchased for my daughter who only wanted a salmon what a bonus an hopefully a lovely surprise gift.
19 juni 2026
Antwoord van Harrington & Byrne
Dear Wendy,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Antwoord van Harrington & Byrne
Dear Eileen,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Antwoord van Harrington & Byrne
Dear Russell,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
I was very impressed with my purchase…
I was very impressed with my purchase and also I was very impressed with the lady I spoke to when I made my purchase she was very helpful.
17 juni 2026
Antwoord van Harrington & Byrne
Dear Angela,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
All good satisfying experence
24 juni 2026
Antwoord van Harrington & Byrne
Dear Susan,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Antwoord van Harrington & Byrne
Dear Colin,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Exploitative and amoral
H&B took nearly £40,000 from my 90yr old stepfather who has dementia. Over the summer of 2024 H&B sold my stepfather a vast quantity of first day covers and commemorative coins. The total ‘sales’ were over £84,000. It was only when I got a power of attorney that I discovered the extent of their sales activity.
Over that summer they were taking nearly £10,000 a month in instalment payments. When I contacted them to find out what was happening, their only answer was that they have a responsibility to their customer and assume they have the funds to buy whatever they’re sold.
My stepfather has dementia and is susceptible to sales calls. He also loves to chat to people on the phone, and loved his collection, something that H&B were happy to indulge in return for more exploitative calls. It is plainly obvious on the phone that my stepfather gets confused, but H&B saw sales and money and didn’t care about any impact.
H&B eventually agree for the return of some items in return for cancellation of the debt, but he was still over £35,000 out of pocket. We now have to ration his home care.
He was hugely upset when I told him what had happened. His life-long passion had been turned into shame and embarrassment. He felt stupid and couldn’t understand they H&B would do this, thinking they cared for him as a long-term customer.
It was clear from the call logs I got from them that the sales team rapidly increased the calls and sales to my stepfather over 2024, knowing they were indulging his passion and exploiting him. It was only after I stopped all payments that they took notice. Until then they were happy to take £10,000 a month from him. At no point did anyone from H&B check the repayments were affordable, they just kept increasing their sales.
Do not use this company, they say they have policies to protect their customers. This is untrue – they refused to share these alleged policies or show any contrition for their actions.
They will exploit anyone who is a customer and have no morals at all.
26 juni 2025
Review zonder uitnodiging
Antwoord van Harrington & Byrne
Hi,
Thank you for your review.
We are very sorry to read your comments, but we do not accept the characterisation of our business, our staff, or the way this matter was handled. Harrington & Byrne has traded for more than 12 years, and we take our responsibilities towards all clients extremely seriously, particularly where there may be any suggestion of vulnerability.
We have internal policies and training in place to help staff identify and respond appropriately to potential vulnerability, including guidance based on Trading Standards principles and a structured approach to recognising, empathising, asking appropriate questions and listening carefully. When we are made aware of a Power of Attorney, health concern or other relevant circumstance, we take immediate steps to review the account and apply appropriate safeguards.
In this case, the customer had held an account with us for over seven years and had previously demonstrated independent decision-making, including choosing whether to purchase, declining offers, and returning items where appropriate. Before you contacted us, we had not been notified that the customer should be treated as vulnerable.
Once you made us aware of the circumstances, we acted promptly by freezing the account and preventing any further activity. We also constructively resolved the matter by agreeing to accept a substantial number of returns outside our standard return period, which cleared the outstanding balance and resulted in a refund. This resolution was agreed almost a year ago.
We strongly reject any suggestion that Harrington & Byrne deliberately exploits vulnerable customers. That is not how we operate. We appreciate that this is an upsetting and sensitive matter for your family, but we believe we acted responsibly once the position was brought to our attention and made significant concessions in an effort to reach a fair resolution.
If you would like to discuss anything further, please contact us directly so that we can review the matter privately and appropriately.
Best wishes,
The Harrington & Byrne Customer Service Team
thank you very much paul love
22 juni 2026
Review zonder uitnodiging
Antwoord van Harrington & Byrne
Dear Paul,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
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