Harron Homes Reviews 

We recently purchased our first family home at Castle Gardens Pontefract, The communication and helpfulness from both Natalie and Rowan from the first stage to the last stage was 5 stars

Thank you to the lady at The Brambles (Kasia) I think was her name. Very knowledgeable and so helpful, also to Paul the Sales Manager, who went out of his way to help us. Brilliant service and beautiful homes

Excellent service highly recommended

This is regarding my sales consultant Charlotte, very helpful and friendly, professional and knowledgeable.

I have only just reserved a property so will update with a wider Harron Homes review closer to moving in

I don’t usually leave negative reviews, but I feel the way my family and I were treated by Harron Homes warrants one.

We found our dream home at Cressacre Green, where the final two plots were available. After viewing the properties, Mark and Darren advised us that if we listed and sold our current home, we would be able to make an offer and reserve one of the plots, provided they were still available.

Acting on this advice, we instructed a premium estate agent the very next day, which came at significant cost, and successfully sold our house by Friday. Throughout this period, the plots remained available and were still being advertised as available across multiple websites.

During the week, however, Mark was extremely reluctant to respond to messages from my partner, making us feel like a nuisance rather than valued customers. Darren had also confirmed in emails that we would be able to reserve a plot once our house had sold.

As soon as our sale was agreed, we contacted Harron Homes, only to be told that the properties were being reserved for other buyers on Sunday. This conversation took place on Saturday, when we were in a position to proceed. Despite the plots still being shown as available, Harron Homes had chosen to hold them for other buyers. This directly contradicted what we had been told previously. Mark had specifically stated that under no circumstances could the properties be held for anyone, yet that is exactly what happened.

As a result, we were left having sold our home with nowhere to move to. Mark’s attitude throughout the process was patronising, and he appeared to take great satisfaction in informing us that we could not reserve a property. The level of miscommunication, conflicting information, and broken promises we experienced was completely unprofessional and left us feeling belittled.

To make matters worse, Darren later sent me an email containing an offensive and racist remark, for which I have evidence. This was entirely unacceptable and deeply unprofessional, particularly from someone in his position.

Mark also continued to ignore messages from my partner, who had politely requested updates throughout the process.

We were later informed by the site manager that the homes had failed a council inspection and required approximately six weeks of remedial work, and that the current buyers were allegedly unaware of this. When I asked Darren about this directly, he denied it. Whether this information was accurate or not, the conflicting accounts only added to the confusion and frustration we had already experienced.

The incompetence and lack of transparency shown throughout this process have left our family in an extremely difficult position. We now have a sold property, no home to move into, and a 10-month-old baby to consider. All we wanted was honesty and clear communication from the outset. Instead, we were met with contradictions, broken assurances, patronising remarks, and an offensive email.

I will be raising this matter directly with Harron Homes, as I would not want anyone else to experience the treatment that my family and I have received.

Avoid this developer. This is about the Victoria Heights site in Fixby. Completion was meant to be Christmas 2025, got delayed 3 times, then rushed through to hit the end of March for their financial year. Months later we still haven't moved in, still waiting for them to sort everything out, all while paying a mortgage on a house we can't even start making our own before we've moved in. Thankfully we've got family who can put us and our belongings up in the meantime, otherwise we'd have been stuck.

On top of that, the retaining wall and fence on our boundary were built in completely the wrong position, cutting off a strip of our own land and putting it in the neighbour's garden. Their own contracts manager admitted the wall isn't on the boundary. Rather than fix it properly, they offered to change the plans to match their mistake or pay us off. Neither is acceptable, that's our land. They said they'd come back to us by May, never did, and just carried on developing the neighbouring plot the whole time.

Their Customer Care Manager then engaged with us, saying back at the start of June they'd arrange a further site visit and asked for our availability. We gave it to them and met them on site, only for them to ask us to resend all the proof we'd already sent them. Head of Customer also met us on site and was told our position on the matter directly, but 10 days ago came back just to say they're reviewing everything again and need to take advice before confirming a position, despite having already reviewed it back in May before meeting us. Still nothing since.

The solicitors they recommended for the conveyancing gave us the same reassurance before we completed, that it would be rectified. Three months on we're still waiting and they've gone quiet too.

We also handed them an independent snagging report with 315 defects, that was 2 months ago and they still haven't managed to finish them. No quality control on their drawings or their finishing touches. Genuinely baffles me the house even got an NHBC certificate in this state. Starting to feel like everyone involved just knows each other. Once they've got your money they aren't interested.

I've been popping up to the house regularly and apart from a few cosmetic changes there's been no real progress. Looks like the lowest bidder gets the job with no oversight whatsoever.

Honestly, at this rate I'd have been better off buying a fixer upper and putting my time into that instead of dealing with this nonsense. For a house costing over half a million pounds this is not good enough. Would not recommend at all, save your time, money and sanity!!

Great customer service from Harron Homes. Andrew at Chariots Keep, went out of his way to help us find our perfect home. Gave us loads of options and excellent advice with no hard sell. First rate customer service.

A review regarding Andrew Jackson, Sales Executive for Harron Homes, Chariots Keep, Wetwang, East Yorks.

Dear Andrew,

Chris and I would like to thank you for the help you have provided recently during our visits to Chariot’s Keep, Wetwang. It was a pleasure to meet you.

You have such a good knowledge of the site and the property that we were interested in.
We felt a confidence and a connection when speaking to you because of your sincerity.
This is a special quality to have. We give praise when it’s due!

As potential buyers, you remembered us, our discussions and our preferences. This was important for our decision-making process. It showed that you really cared about us and understood exactly what we were looking for. A perfect combination of professional and friendly qualities.

Always attentive to us whilst welcoming new prospective buyers who had dropped in. Very calm in such a busy and demanding situation. There instantly became a warm atmosphere amongst everyone who were sales office!

You explained the reservation process thoroughly and clearly. It did take some time, as you had explained beforehand, but you kept us on track. Even our excitable dog Jesse, settled down and relaxed.

It was lovely when you took our photograph outside. We felt this was a good day, especially when we popped to Victoria Inn to check out our new local. Sorry you couldn’t join us this time!
Open offer if you ever get the chance, Andrew.
We’ll be back at some point re snagging and to meet site manager. Look forward to hearing from you.

Ps. It appears our buyers are very keen to exchange contracts, even if it means them moving in with parents temporarily. We are waiting for updates.

Kindest regards,

Elaine and Chris Thornton.

Fell in love with the Mawsley show home at De Maulay Manor, Doncaster. Harron Homes are beautiful houses with a great spec. Alyson, in the Sales office was so helpful, friendly, professional and went above and beyond in keeping us updated with our sale. On our move in day she looked after us so well. Paul, the Site Manager greeted us and was friendly and helpful. Harron Homes have an excellent customer care service, in particular Margie, Services Manager who looked after us massively.

Claire has been amazing and nothing was too much trouble even though we have been demanding. Her knowledge of the house was A1 and made our choice to buy Harron easy. Thank you Claire

Mike & Nick visited yesterday to carry out repairs to our bay canopy.
They are an absolute credit to Harron Homes. Both went above & beyond to complete the repair in a timely & efficient fashion. They were 100% respectful of the garden around their working area, and even found time to fit in repairs to a few snags that we’d not even noticed.
Can’t praise them highly enough. It’s aftercare such as this that makes us grateful that we’ve bought a new build from Harron homes.
We appreciate that things can go wrong, and having Mike & Nick on the case, makes all the difference.
Thank you gentlemen

Been in plot 86 at Laughton Gate since December 23, we’ve had a problem with quad bikes and scramble bikes down the side of our property. It’s been 2years and 3 months since Harron were going to fit bollards these were going to be a priority,still not fitted I think until there’s an accident nothing will get done. Customer care poor.

Purchased a plot on the Forge Green site in Killamarsh and moved in March. the house is lovely, however it was rushed to get us in as fast as possible and has not been finished properly. We have no end of issues of which some have been resolved and nearly 4 months on we still have issues outstanding. To name a few we have had leaking sink through the ceiling the day we moved in, leaking shower, leaking toilet, uneven floors, uneven walls, thermostats wired incorrectly, flooring coming up, damaged heat pump unit outside, soffits not fitted correctly. Customer service don’t bother to reply to your emails and you have to constantly chase them, which has sadly resulted in me logging a formal complaint. The fence has been fitted incorrectly so the boundary on my back garden is incorrect, no reply from customer service!

We visited Harron Homes at Forge Green today and found Dawn's customer service to be excellent from the moment we arrived. As first-time visitors considering a future move, we were naturally a little apprehensive, but Dawn quickly put us at ease.

Not only was she welcoming and friendly, but she was also knowledgeable about the homes available and the services and offers currently on hand. Dawn took the time to listen to our needs, wants and concerns, and was supportive throughout our visit, which we really appreciated.

The viewing of the homes was equally pleasant. The houses were lovely, clean and calm, with gentle music playing throughout and a pleasant aroma that created a welcoming atmosphere. The entire experience was stress-free, with no hard-sell pressure at any point.

Thank you, Dawn, for making our first visit such a pleasant and positive one.

John and i have seen Dawn today at Forge Green in Killamarsh and we have been blown away by her customer service. Dawn was so helpful and kind, she knew her stuff and nothing was too much trouble, she answered all our questions, and she was absolutly lovely!
Sharon

I had Mike come to the house to fix a few snags which were outstanding. He was very professional and pleasant . All issues he came to do were done well . Really happy with the service.

Forge Green Killamarsh Plot 50
Dawn Ward

The experience I had from the service given by Dawn was excellent

Dawn was very helpful and efficient and enabled me to make a decision on a beautiful bungalow

I can’t wait to move in

Thank you Dawn

I want to say a specific thank you to Dawn for her lovely customer service support! She had a warm, friendly approach and was really easy to speak to! Thank you Dawn!

After purchasing a home from Harron Homes we didn’t have the most positive start however, Jon quickly restored our faith and has offered nothing but support over the last 12 months. He has been supportive, quick and effective with resolving issues and has ensured great communication throughout. We are really grateful for everything Jon has supported with and continues to do so. We can’t thank him enough! Although not entirely sure I’d recommend a Harron Home I would absolutely recommend the customer service given by Jon hence the review.

Edited since my previous review (I will leave it below in the interest of fairness). I would personally avoid any homes on a private road sold by Harron Homes. Our road, shared by 8 houses, deteriorated within 10 weeks of use. There are huge holes developing and the road has a very uneven texture throughout allowing for water ingress. Harron Homes refuse to send copies of their technical reports and will not request their subcontractors repair the road surface to a suitable standard. As you can see below, the home has been built well and we are happy with that, but I would not recommend anything on a private road.

Overall we have had a positive experience with Harron Homes. The location is absolutely beautiful. Charlotte was brilliant with her customer service, providing weekly updates, answering our (many) questions, and even taking the time to call us to ensure we understood everything. We did a part exchange and I have no complaints about the process, it was all very smooth and quick. Our only main issue lies with the poor quality of the road laid outside the house (unfortunately a private road), which is not the same quality as elsewhere on the estate. Hopefully this will be resolved promptly but we are still awaiting updates on this. We do love the house and they’ve dealt with our snags relatively quickly, so I would recommend overall!