Harry Hall Reviews 189

Pretty bad experience from Harry Hall. Interesting I’ve left a review on their website but it’s not been published!

I ordered a rug for my horse. It arrived and on taking it out of the bag, I could see some of the Velcro fastenings had not been stitched. All in all I thought it wasn’t great quality so wanted to return it as faulty… what a fiasco.
I filled out the online form… no one responded. I called the number. Lo and behold you can’t talk to anyone. Online chat said someone would get back to me..
A few days later I received a reply offering me £20 compensation on the grounds the Velcro was not an integral part of the rug… anyone who takes a rug off every day knows this is not true.
The most annoying part… this email was from an address you can’t reply to!
So begin the above online chat process AGAIN. I was finally sent a postage label which annoyingly has to be printed out. Who even has a printer in this day and age. I’ve now returned the item and have to wait 14days for a refund… but when you add the additional week on trying to actually return the damn thing it’s all a bit long winded. I’m unlikely to buy from them again because of this experience.

Absolutely hopeless 'organisation'. Their ordering system somehow managed to select the wrong size boots - UK3 instead of UK8. I definitely entered the right size and double checked it. When the order confirmation came through it was wrong. I immediately contacted customer service via chat and was told the order could not be changed only cancelled. What sort of system is that with no flexibility?  Ridiculous.

Disgusted, I opted for cancellation. I assumed this was done and got a refund confirmation. Imagine my horror when I received an advice from royal mail next working day  to say the order was on its way.

I emailed customer service to complain but no reply so far.

In my experience Harry Hall is as farcical as near namesake Harry Hill.  Truly terrible.

Update: Refund email quoted 3-7 days. No refund after 12 days and no reply to chase up. Adds insult to injury.

Harry Hall have been amazing with my fracture claim , thanks to all the staff that have helped me to process my claim , I’ve been delighted with the service . It’s helped to feel supported by staff .
Kind Regards,
Suzanne .

quick delivery and great price for rugs. In addition selling 7:6 rugs is a real bonus.

Good offers of insurance cover. Easy and friendly online service.
Very recommended.

From the start all my communications ref my claim have been dealt with efficiently and by very informative, friendly, understanding personnel. When I called to ask how my settlement was reached a kind gentleman promptly advised the right dept would call back, which they did and Donna explained in detail how my settlement was reached in a friendly, knowledgeable way.

Free public liability insurance with membership plus great online shop!

The communication was brilliant . Donna assisted me with every step of the way.

Easy to navigate and great value. Super discounts too!

Easy to understand website which made joining the club stress free. Love that I get free postage and packing on all my purchases from the Harry Hall website because as a horse owner I am always buying something for her and the selection available is fantastic and reasonably priced.

The staff although lovely to speak to, their insurance firm Equus are HORRENDOUS. The process has been a nightmare and I will be cancelling all policies held with them - which is a fair few! Never known such a F about in my life!!

Really quick at replying to emails, queries etc, easy claim form to complete for fracture claim, prompt payment received as well

Easy access to on line queries & support, and good quality products

I think having insurance through you guys lets me have a peace of mind for me and my horses

As an all round equestrian company, they have met my needs in every way. I liked to be able to select the lever of cover I needed for my horse and to be able to add in options for extras as they arise. I often end up back on the site for shopping too.

The team was very helpful informative and the claim was handled relatively promptly

Regular updates from the company and a variety of different offers to help buy the horse essentials

Brilliant discounts on great brands! The masta brushing boots are superb, light and breathable and really smart

I recently broke a bone after a fall from my horse and luckily had taken out bone fracture cover with Harry Hall! After some communication back and forth they gave me a significant sum of money no quibble and I’m very impressed! Just waiting for the money :)

Being a returning one club customer, I ran i to issues trying to buy insurance online as the system thought I had more horses than I have. One quick call to the sales team later and all was in order without any fuss.