Harwoods Group Reviews 

Great experience at Harwoods Crawley. Looked after by Darren with the purchase of my Q5 and given a fair price for my A5 in part exchange. Thanks to all at Crawley.

Excellent service at Harwoods Basingstoke as usual. Just purchased my 6th Jaguar from them, received a reasonable part-ex offer to update my I-Pace to a nearly new model. Professionally dealt with by Gina throughout and all the financial matters dealt with without delay. Such a pity that Harwoods Jaguar will no longer be a new Jaguar dealer in future.

Called three times emailed once to book my Range Rover in for a service no one came back to me obviously they do not need the business. Booked my car in at Stratstone Tonbridge instead.

Reading the bad reviews here they all seem to be ref the poor service of Harwoods.
My F type Jag was purchased from a different dealer but it had a Jagua smart repair from Harwoods Chichister. The paint repair failed due to incorrect workmanship. Harwoods paint specialist told me it was bird droppings that caused the failure. I sent them a report from one of the countrys top rated car paint specialists statint the failure of the paint to adhere to the surface was from incorrect application and poor priming. Harwoods head of customer services then came back with the contract for the work done was the previous owner so they were not willing to do aything.
I was shocked at the attitude from senior management of a supposed top dealership. Clearly a large dealership network with a small local garage mentality. They are like warranty companies. Shirkers and wrigglers of any responsibility. Shame on them fror not having any shred of decency. I will pay myself for the bonnet repaint to be done properly but will never buy or have my cars serviced by any Harwoods dealership. I am not sure they even realise how dreadfully poor they are. Archie and Guy Harwood need to pay attention to a crumbling reputation.

I have waited a long time to leave a review of my experiences with this dealership.
After going through a very good sales process back in April 2024, I returned a couple of weeks to report a fault with the cars MMI system not connecting to my phone.
From this point on, this is where the dealership has let themselves down. After many many calls and visits to and from the dealership, they were unable to fix the fault over the next 4 months. To make matters worse, they told me that it was my mobile phone that was at fault. I knew it wasn’t my phone because it worked in every other car, Bluetooth device etc. In the end, I reluctantly accepted their opinion that it was my phone that was at fault and bought a new one.
It made no difference, so you can imagine how angry I was.
I then had my MMI issue and complaint referred to Audi Uk.
I then started to be taken seriously and a thorough check of all settings in the car and my phone identified the problem.
I then found out from Audi UK that either I or the dealership could have resolved this issue very quickly by contacting Audi Digital who are available 24/7.
I’m still to this day awaiting a ‘goodwill gesture’ which has now been dragging on since September!!

They don't read the low Google Reviews as they send an automated reply asking you to contact them via email even though in my case, they have full details of the complaint.

The third approved used vehicle I have purchased from Harwoods Edenbridge and once again the sales approach I received from this dealership has been great.
Steve in sales has made my latest purchase a pleasant experience and the whole team I dealt with over the last few weeks from my initial enquiry on the phone to delivery have made it an easy decision to return. If you are looking for a no pressure, very customer aware dealership to find the right car for you then I would definitely recommend Harwoods Edenbridge.

Nothing is ever too much trouble, however small. It’s great to have such a brilliant garage close at hand.

I took my Land Rover in for a service over the summer and when I collected it I was told I needed to add 10 litres of Ad-Blue (not sure why this wasn't included in my £400 service). I did that and then a few months later my engine warning came on saying incorrect Ad-Blue quality detected (odd, as Ad-blue is Ad-blue). I booked it in with Harwoods Brighton who after inspecting then informed me the only issue was that I'd put too much Ad-blue in and as a result had a bill of £240 for diagnostics! No apology given when I explained what had happened, just a 'never mind'. No surprise that they didn't do their normal customer satisfaction follow up with me either.

Ben was amazing, helping me purchase my second car! He’s very professional and friendly.

From start to finish the accident repair team were great. Especially Lisa and Garth who kept me in the loop with what was happening. The whole team got me back up and running in no time at all. Thank you 👍

Great experience at Portsmouth Audi. Friendly welcome, refreshments offered immediately on both visits. We were a walk in on a busy Saturday afternoon & we were so welcomed. Donna Pearson was amazing, no pressure to purchase & test drive offered. We now have a great A4 Audi automatic & Donna took note that I loved heated car seats & she put them on for me for test drive-great service! Highly recommend Portsmouth Audi -what a great Team. Thank you to Mark too. If you need a New or Used Car -go to these guys. Well done Portsmouth Audi x

Great experience at Portsmouth Audi. We were made to feel very welcome and not pressured. Tea, coffee and hot chocolate were offered and very much appreciated. My youngest son was able to sit quietly on his iPad while my husband and I got down to business. Lee Cracknell made the experience very pleasant indeed and I felt reassured in the purchase of my lovely new Audi Q2. Thank you Audi Portsmouth!

We bought a Jaguar at the Crawley branch and had to travel a significant distance to collect it. Toby was really helpful, responsive and his advice was invaluable. We changed our plans last minute and he was adaptable too. When we arrived we had a brilliant service, no rush, happy to answer any and all of our questions before and on collection day. This was simply a brilliant experience

I recently visited Harwoods Basingstoke Range Rover servicing center. While the staff are friendly and polite, there are significant concerns with the overall service quality. The team always appears to be in a rush, and getting updates on your vehicle requires persistent follow-ups. Promised call-backs rarely materialize unless you initiate contact yourself.

This was my third visit, and yet again, my car wasn’t properly washed after servicing, despite repeated reminders. Although the staff assured me it had been cleaned, I discovered after waiting another 10 minutes that only the exterior had been rushed through at the last moment. Inside, the car still reeked of diesel or engine oil, and the steering wheel was left oily and unpleasant. I overlooked issues like these before, but this time, after a major service and the premium fees charged, I expected better results. Honestly, the service for my Ford is superior in comparison.

For a luxury brand like Range Rover, where customers pay a premium, this level of service is unacceptable. It seems that either more staff or better training is needed. After three frustrating experiences, I’ve decided not to return to this center for any future servicing.

Harwoods Service department - BRIGHTON.

My Range Rover was booked into your department on the the 16th September, I eventually got it back on the 29th October. After driving it away on the 29th (yesterday) and paying the best part of £4,000 for a service, parts and a M.O.T there are numerous and some dangerous faults. You have offered to look at these issues on the 2nd December (5 weeks away) which is the first day you are able to provide a courtesy car? This afternoon I have disputed the payments to my credit card company made to Harwoods, instructed a solicitor, and will be seeking an independent assessment from another dealership of the works allegedly carried out. I suspect this case will also end up at The Motor Ombudsman. Any other business with any level of customer service would have offered to pick my vehicle up from my home and rectify the issue as a matter of urgency. Harwoods massively fail on customer service and being in touch with the reality of people’s expectations who spend huge some of money on Land Rovers/Range Rovers. I would suggest to anybody looking to use Harwoods to seriously look at your large number of online negative reviews.

Trustpilot - please introduce a ‘0’ Star rating!

I bought an Evoke in May from the Croydon dealership and at that time I thought the sales experience was very good.

I'm glad I didn't write a review on the day of purchase as it's 5 months later and having made 10 calls and emails to various people at Harwoods, I still don't have an invoice, warranty information, service history, app details or any other supporting documentation.

Something did go wrong with my car a couple of months ago so I contacted them yet had no reply so I arranged to get it repaired elsewhere.

I recently needed a service and chose another dealership - if Harwoods can't arrange something as straightforward as a post-sale receipt and care pack, then I'm not trusting that they will service my car to a good standard and I doubt I'd have any come back if anything went wrong.

I've now given up contacting them as there's no point; no call back, no apology, no documents.

I really like my car but not Harwoods. They simply don't put enough care into post sales and I suspect they focus on bottom line and sales as is evident in how they treat the customer once you have parted with a significant sum of money.

Sytner were exceptional in servicing it and I'll be using them from now on.

**UPDATE** It's been over a week since Harwood's replied to this review and asked me to contact them, which I did immediately. I still haven't had a reply - I suspect they respond to negative online comments as a PR exercise to appease potential purchasers, then don't bother following up with their customers.

Having visited Land Rover, Range Rover Harwoods across various franchises. I can honestly say in the real sense this company is “dodgy”

We all target or get upset with companies, but seem to forget that it’s the people in them, the ones that occupy the desk, who answer the phone and build things that either do or don’t care.

An empty desk in any organisation world wide does nothing good nor does anything wrong,,, it’s the people.

So back to Harwoods in fact JLR generally they have cars on the multiple forecourts and platforms via their franchise companies which display a sum of money for the sale of the vehicle.

Have a look around and take a look at another web site and don’t be surprised that the vehicle has a bigger or smaller price and a different mileage,,,,,,,,,,why?

It’s a relatively easy answer on this one,,, the Indian owned JLR think that we here in the UK are stupid.

They display cars with x mileage and the mileage on the actual car is different,,,,as in higher.

In 2024 why are such companies in the UK allowed to mislead people like you and me,,,, just goes to show how affective the FCA are, I was going to say also the ASA advertising standards, but they are entirely pointless.

These Indian companies and staff especially at the franchises and arguably at the plant - Jaguar Land Rover Range Rover seem to really struggle with ethics even today.

The whole of Indian owned Jaguar, landrover and Range Rover really do not care at all and just want to sell you “stuff” and the trust bit has entirely gone,,,,,,which is real shame as these brands were not any better being English owned,,, but the people in them seemed honest.

I visited Harwoods JLR Brighton recently for an annual service. I received quite simply outstanding service from everyone involved. From a lovely warm friendly welcome at customer reception (Abbi and Andrea) then to meeting up again with Katie Groves and Hayley Brooks heading the service team. Zacc Heasman looks after my vehicle and is a very professional technician. Well done everyone Top Team

Awful experience. I had a clutch changed last week in JaguarLandRover Brighton and they gave me a quote. Two days into the job, they decided to add another £408 pounds onto the total cost. I refused and they said the car was undriveable without doing the extra work (new master cylinder) so I had no choice. They told me the part was £130 and they charge £222 per hour! Top lawyers in London don’t earn that! I was in shock.
After four days I got the car back and it was completely different - someone had been playing around with the computer system and lots of things had been messed with. They had changed the electric speedometer into kilometres per hour. Because the car is from Europe the speed dial is in km/h so it’s very important the electric speedometer must be in mph. One of the conditions of matriculation from Europe is that the speed must be measured in mph.
The windows no longer close when you long press the lock button on the fob, and there is a red warning light on the dash which says “restricted performance”. When I came to put diesel in the car, the fuel cap fell off because someone had disconnected the fuel cap from the car.
I phoned up many times today to speak to someone, no one called me back, and I was disconnected many times. I will never take it here again. A rip off and unprofessional job done.

Nothing but praise for Harwoods Accident Repair Service in Totton. Advice and help from David, Rich and Lisa was greatly appreciated. Regular updates on work and repairs completed very quickly. Thank you