The hat ordered on 2 Feb has been "This item has been processed at our gateway facility and cleared for departure, but it hasn't been handed over to the air or sea carrier yet." for the last 11... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great and fast service, super fast order processing and very helpful customer support service! And most important, great quality products! I highly recommend!
Bedrijf heeft geantwoord
Ordered hat for Christmas was no updated shiping, After a month I asked why showing from 28th Nov still in Germany,Email back says should be soon, not good enough now its weekend 21st Dec, Hat was bou... Toon meer
Bedrijf heeft geantwoord
What can you write about Hatstore without sounding like a douche or a paid review. Take my hat off to the guys @Hatstore, were extremely helpful, even when delivery was out of their control (F#ck cov... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We have tons of caps & hats from leading brands. Buy your cap or hat online today. We have all hats in stock for fast delivery. Experience a proper shop for caps!
Contactgegevens
Amerikavägen 10, 393 56, Kalmar, Zweden
- 0291 912 605
- support@hatstoreaustralia.com
- hatstoreaustralia.com
3,8
Goed
160 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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110% Customer service
110% Customer service
110% Product satisfaction
15 november 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hello,
Thank you for your lovely review.
We are very pleased that you are satisfied with our customer service and that we were able to help you.
Aziz
Service Hero
Antwoord van Hatstoreaustralia
Hi Zaman!
Thank you so much for the kind words! :D We appreciate it a lot
Aziz
Service Hero
Amazing customer service!
Amazing customer service, Behnam was able to make sure all our requirements were met and they went over and above to get our products to us exactly how we wanted them.
14 september 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hello Tom!
Ahh that's fantastic! We're so happy to hear that about Behnam and the customer service in general!
Thank you so much for the kind words, we appreciate it a lot! :)
Isabelle
Service Hero
Moa
Service Hero
Much quicker delivery than initially…
Much quicker delivery than initially anticipated. Order had said a 6-10 week lead time due to international shipping and arrived in approx 3-4 weeks. As described. Very happy.
2 september 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hello Andy!
Thank you so much for the kind words, we appreciate it a lot! :) We're so happy to hear it got there even before the estimated mentioned on our website! That's amazing. Thank you so much for your patience and understanding
Aziz
Service Hero
Great crushable brimmed hat delivered on time.
The crushable MJM woollen brimmed brown hat looks great. I am wearing it while touring. Despite early delays in the delivery system Hatstore kept me updated and thankfully got the hat to me on time.
30 augustus 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hello Christopher!
Thank you so much for the kind words, we appreciate it a lot! :) We are so sorry for the delay, but are still very happy to hear that it got there in time! :D
Moa
Service Hero
Very helpful support team
Very helpful support team! Express posted my order without extra cost. They went above and beyond 🤩
10 augustus 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hello Sara!
Thank you so much for the kind words, we appreciate it a lot! :)
Moa
Service Hero
I have purchased from hatstore before…
I have purchased from hatstore before and the quality is amazing! This time I made a mistake with my order and they were so quick and easy to deal with in rectifying it for me! 5 stars!
19 juli 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hello Kelcie!
Wow, what an amazing review to read! Thank you so much for the kind words, and the 5 star review! We are happy to hear that we were able to correct your order accordingly before it was dispatched! :) We genuinely hope that you will be happy with your order!
Service Hero
Behnam
Amazing customer service
Ordered from Hatstore before and it went perfect. This time not so much, package was damaged and not delivered; notification was: Returned to sender.
I contacted Hatstore and asked if they had a solution, even though it was out of their control. They replied within 24 hours and pro-actively offered to resend the order. Amazing and friendly customer service, highly recommend!
19 mei 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hello RH
Thank you so much for the kind words and amazing review! We can not thank you enough for giving us a chance and allowing us to resend you a new one! We genuinely hope you are happy with your order! We very much look forward to seeing you with us again in the future!
Service Hero
Isabelle
NOT AUSTRALIAN …
They should be banned for having the name Hat store Australia change it to that store Sweden I'd say most don't read the fine print & wouldn't buy if they knew it was being sent from a million miles away
Package still hasn't even left Germany yet maybe I'll get it by Christmas
3 mei 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hello Ashley!
I am truly sorry about the misunderstanding in regards to where we are based.
We are however 100% transparent that we are a Swedish company. You find this information in the terms and conditions, in the About Us, as well as we clearly inform in our order confirmation that the orders are shipped from Sweden. We do however hope that you will receive your order as soon as possible!
Behnam
Service Hero
Very happy with the service 5 stars
3 mei 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hello Benjamin!
Whoohoo!
Thank you so much for the kind words and the 5 stars, we appreciate it a lot! :)
Behnam
Service Hero
Very helpful team with and fast…
Very helpful team with and fast response time
28 april 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hello Tamer!
Thank you so much for the kind words, we appreciate it a lot! :)
Barbara
Service Hero
Incredible customer service
Incredible customer service! My order had some issues related to delivery and Aziz was always there to help with updates, solutions, and resolution. He was knowledgeable, friendly, and efficient.
The quality of the hat was excellent also.
27 april 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hello there!
We can not thank you enough for that amazing 5 star review! So happy to hear that Aziz was able to assist you throughout your entire order and experience with us. We wouldn't know what we'd do without him haha! Thank you so much again
Erlind
Service Hero
outstanding customer sevice
outstanding customer sevice - Erlind really went above and beyond !
Thankyou for sorting out my issue so promptly and so happy with product already received.
Will buy again !
26 april 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hello Ish!
Thank you so much for the kind words, we appreciate it a lot! :) Very glad to hear that our customer service, and especially Erlind was able to assist you with your order! ^^
Isabelle
Service Hero
Barbara
Service Hero
Bad experience
First of all my product was lost then I was told it was stuck in transit in Sydney then I was told it didn't even make it to Australia, In the end I received a full refund which was fine, but overall a very negative experience
22 april 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hello there Mark!
We're terrible sorry to hear about your experience with us. 99 out of 100 packages to eventually make it to our customers but sadly the journey from Sweden all the way to Australia can be a little tricky at times, if you ever want to give us another shot we're here waiting for you and are assuring you that the 2nd order will make it to you! :)
Behnam
Service Hero
Excellent experience working with Behnam.
Excellent experience working with Behnam. Fast responses, very helpful. Quality of product was excellent and delivered in a timely manner. Will use again in the future.
22 april 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hello David!
Thank you so much for the kind words, Behman and all of us here appreciate it a lot! :) We are thrilled to hear about your wonderful experience with us and are looking forward to seeing you with us again!
Aziz
Service Hero
Barbara
Service Hero
Great Customer Service
I had misplaced my original invoice and tracking information. I sent an email to support. And my answer was given in 24 hrs. Supplying me with a copy of original invoice and all tracking information needed
22 april 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hello Geoff
Thank you so much for the kind words, we appreciate it a lot! :) Very thrilled to hear that we were able to assist you via the email and provided you with all the information you were looking for! ^^
Dardan
Service Hero
very good company
21 april 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hello John!
Thank you so much for the kind words, we appreciate it a lot! :)
Erlind
Service Hero
Barbara the customer support lady was…
Barbara the customer support lady was very helpful she honored a commitment that was made to me due to a mistake that was made earlier and was very responsive
12 april 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hello Elias!
Thank you so much for the kind words, Barbara and all of us here at Hatstore appreciate it so much! :)
Erlind
Service Hero
Really disappointed
Really disappointed. I waited almost 2 months for my cap and they have sent the wrong size. Imagine sending it back for an exchange. I wouldn't get it until Christmas. I'm not going to bother. Oh well, lesson learnt with these guys
12 april 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hey there Guy
I unfortunately was unable to find an order on your TrustPilot username to look into this for you, but please do contact us via email though with your order number and we will gladly look into this for you! :)
Behnam
Service Hero
Absolute scam!
Absolute scam!
It has been 5 months now and no delivery.
Stay away from them.
7 april 2022
Review zonder uitnodiging
Antwoord van Hatstoreaustralia
Hey Leon
We're very sorry to hear you have not yet received your order, please do contact us via email though with your order number and we will gladly look into this for you and offer you a suitable solution! :)
Erlind
Service Hero
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