Hatstoreaustralia Reviews 160

My experience was great. Good service. Prompt reply ♥

Wish all suppliers has the kind of service and care as Hatstore. A delight to deal with, prompt response and quick resolution is admirable.

I had a great experience with Hatstore, when my order didn't arrive they followed up and then resent my order. I found them to be a great company, helpful and friendly.
Will definitely order in the future

As per all the other reviews do not use this website. They are based in Sweden and mislead you with there website name. I am waiting 3 months now for my order.
Stay far away!!!!

DON'T BUY FROM THEM. Cheating people by sitting in Sweden and having Australia website.. placed my order one month back and still no news on my order. I wish I had seen reviews posted other customers.

Hats Australia? Yeah right.
"We are transparent that we are a Swedish company."
Ahhh...no, no you're not.
Don't use the name Australia if you're a Swedish company and imply that anyone would notice this in fine print right next to an Australia Post logo at checkout.
30 - 45 days delivery?
Totalt skitsnack!

Avoid at all costs. The company is based in Sweden despite branding itself as “Hatstore Australia”. When purchasing a hat for my son for christmas from Santa, the delivery estimate was 5-10 working days which suited me fine as I was organised and began ordering presents in late November. It is now the 15th of February and still no sign of the hat. Dealing with one very disappointing little boy in Christmas morning was pretty difficult and I was very frustrated that I made email correspondence conveying this. The response I got was that they had changed theirs delivery estimates to 30-45 business days. As if that was going to be any consolation to me. When I purchased the product it was stated 5-10 business days as this was not honoured I was entitled to a refund however this battle continued for many weeks and was only received this week as it was now also outside the estimated 45 business days !! Moral of the story read the fine print as hatstore australia does not necessarily mean it is an Australian company shipping from Australia. False advertising at its very best here.

Comes from Sweden, well actually it never turned up. Suspect I only got a refund because I used PayPal. Do not use this company

[UPDATE] In response to Hatstore Australia’s reply to my review, your staff did, in fact, lie to me when they stated “Unfortunately we do not have the blue one for that model therefore that is not possible that you have ordered it in blue.” I have this in writing and sent your representative the link on tour website to the very hat that was, at that time, clearly in stock. The fact it is now out of stock is irrelevant and highly misleading to my complaint. You have lied.

Furthermore, I did not receive an order confirmation, as I have mentioned on multiple occasions. I received no information after my payment went through. This is the issue that you seem unwilling to accept as a potential issue with your system. How am I to make a change if I don’t have the information to see that there was a mistake?

I stand by my original review, as follows:

I recently purchased 4 hats from Hatstore 'Australia'. After purchasing I didn't receive any information about my order and no tracking details. I checked in my Spam folders but there was nothing there. After almost 6 weeks waiting I had to contact them to find out what was happening. They were delivered a few days later which I understand because of COVID delays.

However, one of the hats was not what I ordered - I was provided with a grey hat when I ordered a blue hat (I hate grey). I contacted Hatstore to note the mistake and was told by a "Customer Hero" called Barbara that it was "impossible" that I could have ordered the blue hat because they didn't sell that hat in blue. I then went onto their website where the exact hat I wanted to purchase was for sale and sent them the link. Barbara's response was that it must have been a recently returned hat and that it was not what I ordered.

Barbara then told me to find my order details in my junk mail and I explained that I had checked multiple times and that there wasn't anything there. I asked them to find the original order and send it to me as they must have it on their system.

Instead of this, I was contacted by another "Customer Hero" called Isabelle re-stating that I was wrong and that they would give me a refund. I got the refund, but I'm stuck with a hat I don't like and pretty upset with the way I was treated. I understand people make mistakes, but don't lie!

What can you write about Hatstore without sounding like a douche or a paid review. Take my hat off to the guys @Hatstore, were extremely helpful, even when delivery was out of their control (F#ck covid). The carrier pigeons chosen to deliver the hats went via Antarctica for the summer but Hatstore kept me in the loop. Will definitely use again.

The product and customer service are 5 star. Great product. Friendly and prompt email communications. Unfortunately the shipping is not. Product scanned in Swiss customs a month after ordering. Didn’t arrive to Australia until seven and a half weeks after ordering. I understand delays but quoting 7-11 business days with a ‘few’ delays is not reflective of seven and half weeks.

ETA: 35-40 days was not quoted at the stage as indicated in Hatstore Australia’s reply. I have photographic evidence on being quoted 7-11 days after the order was submitted.

Originally ordered 2 caps which went missing in transit, Hatstoreaustralia replaced them and resent them immediately and they arrived within a reasonable time span considering it was over the Christmas period.

A company that truly cares about and looks after their customers.
My experience puts my faith back in decent , honest, business.
Thank you for providing me with Top Quality Goods.... And staff who actually care about, and go that (several) extra miles for their customers.
In a world of me me me, it's an honour and a privilege to deal with a firm that 'do' actually care....
Thanks...
Bruce

This is our second time ordering from Hatstore Australia.
Our first purchase was flawless. The second shipment got held up in Customs. Once we got correspondence from Aus Post that it hadn't been cleared, I contacted Hatstore who offered a refund or to send another hat.
They sent the new hat express and it arrived 4 business days later. Fantastic.
Once they identified the issue, it was fixed straight away.

Fantastic quality products but even better customer service. A mistake was made on one of the orders we placed where an adult size hat was incorrectly shipped instead of a youth hat.

They immediately responded by organising a youth size hat to be shipped without any question.

Excellent customer service and fantastic products.

Perfect hats for everyone and great customer service if you need help highly recommend them 💯

York was an absolute Star. He corrected my mistake and gave me expedited shipping, which is amazing considering Xmas period. Love your work.

Shocking. Says hat store australis but has absolutely nothing to do with Australia. Coming from Switzerland! Like how misleading is that. I don’t care whether you have written it in your about me (NO ONE READS THE ABOUT ME) and I ain’t about to start because of places that lie. Just change your URL to hat store and leave Australia out of it and maybe you won’t have so many bad reviews and unhappy customers that get told the item will come in 7 days and 20 days later you’re still waiting for even a tracking update!!! I myself run an online business and I ship from all over the world. my god the delays are no where near close to this. I feel like the hats will never turn up and that I’m being scammed. The last update on the auspost tracking was 12 days ago!!!! It literally says “Most recent update - received item from sender (outbound) SWITZERLAND. Thur 9/Dec 9:04am”

I ordered these hats on the 4th. I’m so mad. I feel like I’m being scammed

I had to redesign my hat as the guys said the text may be too small. They were so helpful in making sure I got the best product I could! Highly recommend !!