Hatstoreaustralia Reviews 160

Hatstoreaustralia have gone above and beyond to ensure that the product that I received was exactly what I want. Their communication is second to none and their pricing is extremely fair. I am now a lifetime customer and won’t be buying my hats anywhere else. I highly recommend their custom design and build hat service. The only limits is YOUR imagination!!

Amazing! Hats are all quality and delivery was trackable the whole time. Highly recommend.

i purchased x2 hats from the hat store australia the hats came quick evendue to covid they wgere a great price and the quality is the best i have ever seen and i wear hats daily i recomend thisstore to anyone and everyone as there where no dramas the hats came delivered inperfect condition and i wil only use this company from now on I highly recomend you do the same

EarIy December, I placed an order to be delivered to Australia. My expectation was the delivery before Christmas. Unfortunately, didn't happen due to pandemic restrictions. Due to this delay I contacted you support department. From the day one, December 29, 2020 up to today, your collaborator Erlind was outstand by providing a great support. He has great communication skills and inspires others. I was really upset and near to cancel the order. However he managed to be on the top of the situation by tracking the order and provid status in a daily basis. The order has been delivered, now. Thank you Erlind for your Great Support. My best wishes for your growth in your career.

Placed an order for almost 3 weeks now.. order yet to leave Europe.
Bunch of crooks!!

Not an Australian company!!

Stay away all Aussies.

They will make several silly excuses eg COVID, but it's all rubbish.

I will be reporting to ACCC soon.

Will be getting all my hats from here, awesome quality hats and so many styles to choose from. Highly recommended. 😊

Love the hat, it fits me perfect as per the size guide. Couldn’t be happier.
The shipping was unbelievably fast & I am very pleased with the quality of the hat. Would highly recommend & I look forward to shopping with Hat Store Australia again.

I mistyped my email by accident, oh no now I couldn’t track my delivery or receive a receipt,,, nope all good..emailed the support email, easy fix! Fixed within a couple of hours! Super prompt response! Fabulous service!

Fraudulent compant. "Hatstoreaustralia" may lead you to think it is an Australian company. WRONG. Never use this company. Your items are shipped from Europe. DISGRACEFUL

Absolutely fraudulent marketing. They take money as if they are in Auatralia but get everything from probably china.

I paid 150 dollars for 3 capa and its 4 weels now and the cap is still in the originating country.

Absolutely misleading amd fraudulent.

If you are in Australia DO NOT order from this site. Inspite of their name they are NOT in Australia. They are in EUROPE. This information is not on their store front - it is buried in their 'about us' and I only found out when I got my order confirmation that told me that the order was being shipped from Sweden! Imagine creating a website, hatstoresweden.com and shipping from Australia how many Swedish people will be infuriated!? Even if its in the T & Cs there is an underhanded way they have gone about it and have deliberately avoided attracting attention to the true location of their operations until its too late for the Aussie consumer.

Checked with Auspost and they cite 9-20 days delivery time from major Europe. Waiting for 6 weeks for delivery is utter rubbish.

Disgusting experience. The website states all hats in stock and ready for delivery. Except that stock is in Europe! 6 weeks after the order and the hat ordered for my son hasn’t even left Europe. And I’m sure they will blame it on COVID! Other then the fact air freight capacity has doubled!

I ordered my anniversary present for my husband with about 2 week’s lead time, thinking this was an Australian company, (hatstoreaustralia) only to receive an email from Denmark advising that my order had been shipped 4 days later. Delivery is supposed to be guaranteed 6-10 days?

This company is misleading consumers and I’m furious that on the eve of my wedding anniversary, I have nothing to give to my husband.. BUYER BEWARE!!! nothing is transparent about their online prescence and one has to sift through the fine details to appreciate the crooks that we’re dealing with.