Hatton Koi Reviews 131

Ordered around uv bulbs by mistake. Emailed them to ask how I can return them. My reply was up to you to order the right ones. Not very good customer service at all. Will not be using them again.

I ordered a drum filter motor. It was dispatched and delivered very quickly. Packed securely. I couldn't expect more

Always a pleasure to deal with - quick delivery and excellent prices

Good service arrived on time

Ordered a pump for my pond, never used this type before came super quick, and easy to set up happy fish 🐟

Easy to use site good price

I purchased an EconoBead 40 (2800-gallon) pond filter to improve the water quality in my pond. My pump runs at around 1 bar, and since the filter is rated up to 1.2 bar, I expected no issues. After changing the pipework and installing the unit, it immediately began leaking from the top, even at only 1 bar of pressure.

I contacted the supplier, who contacted the manufacturer with no luck, to ask for the correct torque settings for the lid bolts, but none were provided. I tightened the bolts as much as possible, but the leak persisted. The supplier suggested turning the pressure down—something I cannot do, and in any case, I should not need to for a filter advertised as suitable up to 1.2 bar.

Although some general advice was given about tightening the bolts, the real issue was clearly the perspex bowing between the bolts. At one point I was told my pond was too large for this filter, but that explanation makes no sense—pond size should not affect whether the lid leaks.

After 5–6 weeks of back-and-forth, I was finally offered the option to return the unit for inspection, with the possibility of a repair, replacement, or refund. This long delay and lack of practical support left me very disappointed with both the product and the customer service.

I bought a pond pump from Hatton Koi, when it arrived it had a 2 pin plug on, my electrician swapped for uk plug. The pump ran for 4 months then started cutting out. Paul who I think owns the business asked if the plug had been removed as this invalidates the warranty. Think he probably tells a lot this and gets away without having to replace! Wouldn’t buy from them again very poor customer service.

Excellent communication and fast delivery.
Highly recommended company to deal with

Fantastic communication and best price on the net. Regular updates were sent via email about the progress of my order. Delivery was on time and as expected. Thank you.

Have not used Hatton Koi before. Very impressed with service from Order to delivery. Product is as expected. Would definitely use again. Great Service.

Exactly what I wanted and delivered on time

I was in desperate need of a replacement blower for my koi filter. I placed my order and it arrived very swiftly and saved the day!!

It works perfectly after a little adaption to my Aquadyne filter which would have come from USA had I ordered one!

Swift delivery

Fantastic service and well packaged item.

Top marks , fast delivery, great product

I required some technical advise prior to placing an order, they discussed my concerns offering good technical knowledge.

Excellent customer service,courier is apc who i rate very highly, goods arrived very quick and in very good condition,well done hatton koi, I will definitely use again.