HAVEN Reviews 46

My shirt arrived with the makers tag cut off. Poor communication from the Birmingham based company. Just found out that you have to return items to Asia plus the shipping cost. Avoid like so many other duped customers.

This has been an incredibly negative experience. The 2 shirts I ordered were of poor quality and way too small -even though I had ordered 3XL as I normally do. This company is based in Asia even though their trading name includes “Birmingham”. They seem to be reluctant to give the address for return (3 requests) and refuse to cover the cost of returns (est. 20GBP). DO NOT BE MISLED BY THEIR ADVERTISING. DEFINITELY AVOID!

Awful company! They advertised as if local but their tat comes from a village deep inside China! Delivery of my two shirts took 18 days. When they finally arrived I put them straight in the bin. AWFUL shiny materials used and trust me, nobody in the UK would wear them. My lesson learnt...NEVER TRUST AN ADVERT! Do not order from this cheap, rip off company!

DO NOT ORDER FROM THIS COMPANY!!!
Ordered a shirt which eventually turned up and was a Chinese poor quality product, it was too small and when I tried to return was fobbed of with various reasons!!!

Never buy of these again and puts me off ordering online!!!

You not believe the hype stated by this company. The clothes are cheap Chinese copies not as stated. Would certainly not recommend them.

This was my first time purchasing from Havenshop, and I’m very satisfied with the experience. The item arrived exactly as described, the delivery was quick, and the packaging was secure. Highly recommended!

Son los mismo de Trend, hice un pedido el día 13/2 y ahora su página no funciona. L página está montada igual… productos iguales con el mismo precio solo cambia el nombre y la otra la han cerrado. No compréis nada porque es una estafa. Os dejarán vuestros pedidos colgados.

DO NOT ANYTHING FROM HAVEN! Despite saying they have a return policy, they effectively have a no-refund policy! Their supposed customer service is non-existent!

I ordered an extremely expensive hat, which was my first purchase from Haven. When I received the hat, I immediately tried it on. The fit was snug, and I was concerned it was too tight for comfort. I waited until the next day and tried it on again before deciding to return it because it was too small. In total, I did not have it on for more than 5 minutes. I promptly returned the hat with all tags attached and within Haven's required time. The hat was in exactly the same condition as it was when I received it!

A couple of weeks later I received an email from the stating:
“As outlined in our return policy [a link to their website that cannot be included in this review], items being returned must be in an unworn, brand-new, and re-sellable condition. Unfortunately, this return does not meet those criteria, and we are unable to process a refund or exchange for it. To facilitate the return of the item to you, we have sent an invoice for $12 USD to cover the shipping costs. Once the payment is completed, we will promptly dispatch the item back to your address.”

Despite the obvious fact that I would not have worn a hat that was too small and still had three different tags attached, I attempted to communicate with them multiple times, explaining the circumstances, etc. The responses I received from each email were the same:
“At this time, due to the condition we've received the product in we are unable to process this return for a store credit or exchange. The condition of the product does not meet our requirements as stated in our policies for returns. To proceed, please complete the attached invoice to have the item returned to you. Unfortunately, we are unable to assist you further until the invoice has been completed.”

With email communication not working, I called the store directly. The lady who answered the phone was very rude and would only say that all questions and issues about items ordered online had to be addressed by email. When I calmly and politely requested to speak to a supervisor or manager, she hung up. I called again the next day, hoping to talk with a different person. The conversation was almost identical to the one the day before, including being hung up on.

I am now stuck with paying the $12 ransom to get back a very expensive hat that is too small for me to wear!

all these reviews are bs, I ordered overseas and accidentally ordered the wrong size, I contacted them and got the size changed with no haste. 10/10 customer service, considering it was new years, shipping time was great. Overall great experience shopping with these lot, I recommend buying of these guys.

What’s shown in the pictures is very different from what they deliver. The cardigan ordered was very poor quality. The return charges were more than the cardigan price! IT’S A TOTAL SCAM!!!!

Order says shipped with tracking number but never left warehouse.
NO response to several emails.
Going through credit card now for refund.

I have orderd on 2nd of july recived order number confirmation message but no product recived no responce for email or message very bad service its a scam please dont go with this fake scam company

No product arrived despite payment. They acknowledged order then nothing... Scam!!!

No commutation no guitar no store just fake be careful don’t buy from here it’s no worth the time or your money

Don't buy here, they will take your information and not fulfill your order.

I placed an order 289536 being attracted by the low prices. They asked for a photo of my documents in the mail and I sent it. After that they were silent for a week even though I wrote to them every day. Finally they deigned to say that my order was canceled and offered to buy with paypal. Although if they have a way to buy by card and I confirmed the card at their request - they just disregarded my information and my interests.

Disgusting service, they are a waste of time. Also they ask you for your card details for no legitimate reason, even though secure transaction gateways are designed not to share personal data directly with the store. It is not safe to buy from them. Plus the customer service is just not there.

And they didn't even send me order questions or a refund notice, and now my money just isn't in my account even though they said they made a refund. I can't even find out when, I had to write to them myself to find out that they made a refund and how long to wait. They just don't care about people who trust them to make a big order.

Order was placed without my consent from my son.

Requested to cancel 2 hours after the initial order and store is refusing becaue they say its a release item where NO WHERE on the product page shows or indicates this is a release item.

These guys are crooks and beware of them.

If you want this review taken down, cancel order 277689 now.

Ordered, for the first time, a pretty expensive shirt. At the time of my purchase, the Policy page link at the bottom of their site was down. But I still ordered anyway, thinking the return policy is at least the standard 30 days and there would be no problem. I ended up emailing them to get a refund because the shirt didn't look anything like the photos, and they responded in a pretty nasty way and told me that there's nothing they can do. In their defense, they said that the return policy is listed on every product page, but who would think to look there for their policy? Most policies are at the footer of the site, which is where I looked. Will never order from this establishment again. Their hostile no-refund policy is a huge red flag that the owners don't have much confidence in the success of their products. I'll be telling everyone I know never to order from Haven Shop.

I bought a $600 jacket on black friday and ordered the wrong size by accident. I did not realize this when I ordered but when you use a discount code they’ve provide, you ruin your chance to return anything. so if I didn’t use the discount code I wouldn’t be stuck with this jacket.. seems like a shady business tactic to get stuff off the shelves. I understand if the item is old or low in stock, the company then has a “final sale” with no returns and that makes sense. when you provide your customers with a discount code that works for the whole store though, that’s messed up. I buy a lot of high end stuff online and never seen a return policy like that.

Worst Customer Service Team Ever!

Visited and shopped at their store in Toronto/Vancouver and online before. They treat their customers like dirt and does not even bother basic customer service.

All exclusive releases are backdoored to friends and VIP customers. Don't waste your time at this place. Go somewhere else where they would appreciate your business.

I ordered a pair of converse x haven, which is $180CAD, which i think is quite expansive for converse. Though the delivery cost to overseas is expansive, I received my products just within couple of days which I think is amazing.
The quality of the shoes is not extremely good as I expected, but overall shopping experience is not bad at all.