I ordered 9cm pots of Geum, Alstromeria and Salvias. All came perfectly packaged, well hydrated, wrapped in bio degradable,compostable bags. They were well rooted and ready for immediate planting... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We received our order of plug plants, which were healthy with good root systems. Potted them on next day in our greenhouse and all are doing incredibly well. Just waiting for our north - east coast... Toon meer
Bedrijf heeft geantwoord
Received 12 pelargoniums disappointing to find yet again one smaller weak one which died within 2 days. The rest all potted on day of receipt are fine and healthy. Hayloft offered a refund for the d... Toon meer
Bedrijf heeft geantwoord
Good quality plugs (aka 'Young Plants') .. but they work out to be expensive unless you order a large number of each type of plant. There can be delays between placing orders and the actual delivery d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Plants delivered straight to your door with a 'No Quibble' Guarantee,
Hayloft
Geschreven door het bedrijf
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to replace or refund the cost of your plants.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to replace or refund the cost of your plants.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Contactgegevens
Verenigd Koninkrijk
- 01386 562 999
- customercare@hayloftplants.co.uk
- hayloft.co.uk
4,4
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21K reviews
Heeft 100% van zijn negatieve reviews beantwoord
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Very good service
Very good service. While two of the plants ordered were in perfect condition, the one did not survive in transit. Contacted Hayloft with photographic evidence. An offer of a replacement was made immediately.
19 april 2026
Antwoord van Hayloft
Good morning Philip
Thank you for your kind feedback. We’re pleased to hear that two of your plants arrived in perfect condition.
We’re sorry that one did not survive in transit, but we’re glad we could resolve this quickly with a replacement.
We really appreciate you taking the time to let us know, and thank you for your support.
Kind regards,
Melanie
Antwoord van Hayloft
Thank you for your kind review.
We’re delighted to hear that you’re happy with the plants you received and hope they create a beautiful display in your garden.
Kind regards,
Melanie
Plants did not arrive on date…
Plants did not arrive on date specified. When I queried this, another date was given. Again, the plants did not arrive but eventually came on an arbitrary date.
Plants, though healthy, were much smaller than expected
19 april 2026
Antwoord van Hayloft
Good morning Miriana
Thank you for your feedback, and I’m sorry to hear your order did not arrive on the expected delivery dates and that this caused inconvenience.
We also appreciate your comments regarding the plant size. While our plants are supplied at natural, seasonal sizes, we are sorry they did not meet your expectations on this occasion.
We’re pleased to hear they arrived healthy, but we do understand your disappointment and will share your comments with our dispatch team for review.
Kind regards,
Melanie
Plants looked very healthy when I unpacked them
The plants were very well packed and looked
well and strong. I will look forward to seeing
them grow
19 april 2026
Antwoord van Hayloft
Hi Sheila
Thank you for your kind feedback. We’re really pleased to hear the plants arrived well packed, healthy, and strong.
We hope they continue to establish well for you and put on a great display as they grow.
Kind regards,
Melanie
Very poor quality plant.
Very poor quality plant.
Although Hayloft were quick to send out a replacement, this was also of a poor quality.
When I complained, the reply was not at all helpful and was somewhat patronising.
Hayloft had been recommended to me by friends. However, I am now a very dissatisfied customer who won’t be returning.
7 april 2026
Antwoord van Hayloft
Thank you for your feedback, and I’m really sorry to hear about your experience.
This is not the standard we aim to provide, and I’m sorry that both the original plant and the replacement were disappointing, as well as for how your concerns were handled.
We do take this seriously and will review both the plant quality and the communication you received. If you would be open to it, we’d appreciate the opportunity to put things right—please feel free to contact us directly so we can assist further.
Kind regards, Melanie
Always receive healthy plants in good…
Always receive healthy plants in good condition, thankyou
11 april 2026
Antwoord van Hayloft
Good afternoon,
We are pleased that you are happy with the plants that you have received from us.
Happy gardening!
Kind regards Melanie
Received in order and well packaged
19 april 2026
Antwoord van Hayloft
Good afternoon,
We are pleased that you are happy with the plants that you have received from us.
Happy gardening!
Kind regards Melanie
Plant arrived safely and was healthy but smaller than expected…
Plant arrived safely and was healthy and well packaged but it was smaller than expected. The growing instructions they said would be included weren't in the package but they can be looked up.
19 april 2026
Antwoord van Hayloft
Good morning
Thank you for taking the time to leave us a review. We are sorry to hear the paperwork was missing from your parcel, please feel welcome to email our customer care, any of our staff would be happy to send this in an email for you.
Also, please feel welcome to send over a photo over if the plant is a lot smaller than expected, we would be happy to look into this for you.
Kind regards
Melanie
Antwoord van Hayloft
Good morning TP
Thank you for the positive review.
We are pleased to hear that you are happy with the plants received, and hope that they provide a fantastic display in your garden.
Kind regards Melanie
Antwoord van Hayloft
Good morning
We are pleased that you are happy with the plants that you have received from us.
Happy gardening!
Kind regards Melanie
Arrived safely well packed and in good…
Arrived safely well packed and in good condition.
I have planted them and looking forward to seeing them grow
20 april 2026
Antwoord van Hayloft
Good morning Fran
Thank you for the positive review.
We are pleased to hear that you are happy with the plants received, and hope that they provide a fantastic display in your garden.
Kind regards Melanie
Each time I have had to phone they have…
Each time I have had to phone they have been really helpful. Especially in the past when some plants arrived a bit bent I provided photos and they replaced them
15 april 2026
Antwoord van Hayloft
Good morning JB
Many thanks for the positive review.
We hope that your plants thrive in your garden.
Happy gardening!
Kind regards Melanie
Fantastic so far
Fantastic so far, still wating for some more plants but so far so good :-)
10 februari 2026
Antwoord van Hayloft
Good morning Tanya
Glad it’s coming together nicely! 😊 Hopefully the rest of the plants arrive soon—sounds like it’s going to look amazing once everything’s in place. Keep me posted on how it turns out!
Kind regards, Melanie
Quality service
Ordering and delivery was very straightforward and the quality of plants were first class
20 april 2026
Antwoord van Hayloft
Good afternoon George
We’re delighted to hear that you found the ordering and delivery process straightforward, and that you’re pleased with the quality of the plants. That’s exactly the experience we aim to provide.
We hope you enjoy your plants, and please don’t hesitate to get in touch if we can help with anything further.
Kind regards, Melanie
Safe plant arrival
Well packaged and survived being outside for a couple of days as we weren’t around. They kept us informed of the delivery time and where we wanted it putting. Well done
20 april 2026
Antwoord van Hayloft
Thank you for your lovely feedback.
We’re so pleased to hear your plants arrived safely and were well protected, even while left outside for a couple of days. It’s great to know the delivery updates and placement options worked well for you too.
We really appreciate your support and hope you continue to enjoy your plants.
Kind regards, Melanie
Nice healthy product at reasonable…
Nice healthy product at reasonable price.
What was helpful was the short delivery time with an accurate prediction of when it would happen. It ment that you could be at home to receive the delivery
20 april 2026
Antwoord van Hayloft
Good afternoon Harry
Thank you for your kind feedback.
We’re delighted to hear you’re pleased with the quality and value of the plants, and that the delivery timing worked well for you. Providing accurate delivery estimates is something we know makes a real difference, so it’s great to hear this was helpful.
We hope you enjoy your plants, and please don’t hesitate to get in touch if we can assist further.
Kind regards, Melanie
Antwoord van Hayloft
Hi Keith
Thank you for your kind review! We're delighted to hear your plants arrived well-watered and in beautiful condition. We take great care in looking after our plants right up until they leave us, so it’s wonderful to know they reached you happy and healthy.
Kind regards
Melanie
Lovely well looked after plants.
15 april 2026
Antwoord van Hayloft
Good afternoon Marian,
Thank you for the positive review.
We are pleased to hear that you are happy with the plants received, and hope that they provide a fantastic display in your garden.
Kind regards Melanie
Plants are always in perfect condition…
Plants are always in perfect condition when they arrive and of course when they grow
19 april 2026
Antwoord van Hayloft
Good afternoon Pam
Thank you for your lovely feedback.
We’re delighted to hear your plants arrive in perfect condition and continue to thrive as they grow — that’s exactly what we aim for. It’s always a pleasure to know our efforts are making a difference.
We really appreciate your support and hope you continue to enjoy your garden.
Kind regards, Melanie
Good plants received in good condition
Good plants received in good condition, not the first order
19 april 2026
Antwoord van Hayloft
Good afternoon Gerald
Thank you for your kind feedback.
We’re delighted to hear your plants arrived in good condition, and it’s especially nice to know you’ve ordered with us before. Your continued support is very much appreciated.
We hope you enjoy your plants, and please don’t hesitate to get in touch if we can help with anything in the future.
Kind regards, Melanie
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