I can’t fault the bulbs themselves - though I haven planted them nor seen the results, but the packaging (including a couple of the bulb bags having been torn and re-taped) was not what I’d expect: th... Toon meer
Bedrijf heeft geantwoord
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A very efficient service. I ordered bulbs which were well packed and arrived in perfect condition along with growing instructions. I’ve used Hayloft before and have always been pleased with my purch... Toon meer
Bedrijf heeft geantwoord
I ordered 3 Geums beginning of June. I was worried, with the periods of hot weather, that the plants wouldn’t survive the transit. However, when I looked on my account, Hayloft stated that plants woul... Toon meer
Bedrijf heeft geantwoord
I ordered alliums, erigerons and geraniums. Each had a different delivery date. That wasn't a problem except that none of the plants arrived to that schedule, they all arrived early while I was on hol... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Hayloft Plants, we’ve been helping people grow beautiful gardens for over 30 years, whether that’s a few pots on a patio or a fully planted border. Our vision is simple: "To be the first choice for gardeners of all abilities." Today, we’re proud to be a leading UK online plant retailer and mail-order nursery, combining decades of horticultural experience with a modern, easy-to-use digital garden shop and award winning educational and entertaining social media @hayloftplants
Hayloft
Geschreven door het bedrijf
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Contactgegevens
Verenigd Koninkrijk
- 01386 562 999
- customercare@hayloftplants.co.uk
- hayloft.co.uk
4,3
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22K reviews
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Plants are sadly not fit for purpose…
Plants are sadly not fit for purpose 3/6 are dried up and dead.
3 plants are possibly going to survive I photographed them.
I live near by; would you like me to return the dead plants? Please replace them.
8 september 2026
Antwoord van Hayloft
Good morning
We’re very sorry to hear that 3 of your 6 plants arrived dried out and sadly appear to have died. We completely understand your disappointment, and we’re glad you’ve taken photographs of the plants that are struggling.
Please send the photographs to the team at customercare@hayloft.co.uk , who will be able to assess the situation and arrange a replacement for the plants that haven’t survived. We hope the remaining three recover and go on to thrive. 🌱
Kind regards Melanie
Antwoord van Hayloft
Good morning
We’re delighted to hear that you’ve found our deliveries consistently efficient. We really appreciate your continued support of Hayloft! 🌿
Kind regards Melanie
Plants beautifully packed and arrived…
Plants beautifully packed and arrived as notified
10 september 2026
Antwoord van Hayloft
Good morning
Thank you for your lovely feedback! We’re delighted to hear your plants arrived beautifully packed and right when expected. We hope they settle in quickly and grow beautifully. 🌿
Kind regards Melanie
Communication
I think Hayloft should improve their communication with customers. I had to make 2 phone calls regarding delivery because their emails either didn't arrive or weren't specific enough eg the 2nd one said there would be a delay but it didn't say how long that would be.
8 september 2026
Antwoord van Hayloft
Good afternoon
We’re sorry that our delivery communication wasn’t as clear or helpful as it should have been, and that you had to contact us twice for clarification. We understand how frustrating it must have been to receive an email mentioning a delay without providing a clear timeframe.
We’ll certainly pass your comments on to the relevant team, as clear and timely communication is important to us. Thank you for bringing this to our attention and for your patience.
Kind regards Melanie
I imagine the plants were too long in…
I imagine the plants were too long in transit because they all looked very sad. The customer service department are excellent and I believe will deal with the matter. However, I believe 2 out of 4 will die and the jury is out on the other two.
8 september 2026
Antwoord van Hayloft
Good morning
Thank you for taking the time to share your feedback. We’re very sorry to hear that your plants arrived looking so unhappy, and we completely understand your concerns about whether they will recover.
We’re pleased, however, that our Customer Service team has been helpful and is dealing with the matter. We hope the plants respond well with some care and settle in, and we’ll be sorry if any are unable to recover. Thank you for giving us the opportunity to put things right.
Kind regards Melanie
Plants always arrive in good condition
9 september 2026
Antwoord van Hayloft
Thank you for your kind review Richard.
Kind regards
Melanie
The plants arrived in very good…
The plants arrived in very good condition. I watered them before planting them out. They look very healthy although we have had some blustery winds. Thank you Hayloft. I shall be ordering more plants from you.
8 september 2026
Antwoord van Hayloft
Good morning
Thank you so much for your wonderful feedback! We’re delighted to hear your plants arrived in excellent condition and are looking healthy despite the blustery weather. It’s lovely to know you’re planning to order more from Hayloft—we really appreciate your support and look forward to growing with you! 🌿
Kind regards Melanie
Not satisfactory
Plants arrived in reasonable state but, once unpacked and given water, only one plant looks healthy, one looks totally dead and the third partly dead with one green part which gives me hope it will survive.
8 september 2026
Antwoord van Hayloft
Good morning
Thank you for taking the time to share your feedback. We’re sorry to hear that two of your plants arrived in poor condition, especially with one appearing to have died and another struggling. We understand how disappointing this must be.
We hope the green growth on the third plant is a positive sign and that it recovers with some care. Please don’t hesitate to get in touch with our customer service team regarding the plants that are struggling, as we’ll be happy to look into this and help where we can. 🌱
Kind regards Melanie
Antwoord van Hayloft
Good morning
Thank you for your lovely feedback! We’re delighted to hear your plants arrived healthy and were well-packed. We hope they settle in quickly and grow into beautiful, thriving plants. 🌱
Kind regards Melanie
Always excellent plants and information…
Always excellent plants and information from this company. Would recommend, thankyou ☺️
9 september 2026
Antwoord van Hayloft
Good morning
Thank you so much for your lovely feedback! We’re delighted to hear you’re always happy with the quality of our plants and the information we provide. We really appreciate your recommendation and continued support. ☺️🌿
Kind regards Melanie
Ordered pansies ages ago
Ordered pansies ages ago, and arrived in September as expected in excellent condition. One is already shoeing colour
8 september 2026
Antwoord van Hayloft
Good morning
Thank you for your lovely feedback! We’re so pleased your pansies arrived in excellent condition and right when expected. It’s wonderful to hear that one is already showing colour – we hope they continue to flourish and bring plenty of colour to your garden! 🌸
Kind regards Melanie
Extremely strong plants
Extremely strong plants. Well packed in box. Delivered on time. Very friendly driver. Couldn't fault anything. Definitely buy the same plants again
9 september 2026
Antwoord van Hayloft
Good morning
Thank you so much for your wonderful feedback! We’re delighted to hear that your plants arrived strong, well-packed and on time, and that you received such friendly service from our driver. It’s fantastic to know you couldn’t fault anything and would choose the same plants again. We really appreciate your support and look forward to sending you more plants in the future! 🌿
Kind regards Melanie
I rarely buy plants from Hayloft…
I rarely buy plants from Hayloft because I find their pricing policy very off-putting. A lot of nurseries do the same thing - but their prices for single plants do not seem to be quite so extortionate as Hayloft's. Not everyone can afford to buy 5 plants - even at a considerably lower price per plant; nor has the space to use them.
These perennial wallflowers were advertised as small plants - they weren't wrong - they're about 1 inch tall!
They were in ok but not brilliant condition & I've planted them in pots to grow them on. I'm hoping they'll eventually make healthy plants.
The packaging was sturdy & it was helpful to know when they were arriving.
8 september 2026
Antwoord van Hayloft
Good morning
Thank you for taking the time to share this feedback. We’re sorry to hear that our pricing structure has been off-putting and that you feel our multi-buy pricing doesn’t work well for customers who only need a smaller number of plants. We appreciate you raising this, and we’ll make sure your comments are passed on to the relevant team.
We’re also sorry that the size and condition of your perennial wallflowers weren’t quite what you were hoping for. Our plants are supplied young to establish and grow on, but we understand that receiving small plants can be disappointing. We hope they settle into their pots well and develop into healthy, thriving plants.
It’s good to hear that you found the packaging sturdy and the delivery information helpful. Thank you again for your honest feedback and for choosing Hayloft.
Kind regards Melanie
Plants received as indicated in…
Plants received as indicated in original order.
Appear to be in good shape. I was a little surprised
by the small size of each plant but I am confident
that they will grow well in due course.
Score shaded down to 4 as 2 of the 36 look
very fragile and may struggle.
9 september 2026
Antwoord van Hayloft
Good morning
Thank you for taking the time to share your feedback. We’re pleased to hear that your plants arrived as ordered and that most are looking healthy. Our plants are supplied at a young stage so they can establish and grow well in their new surroundings, but we understand that their size can sometimes be surprising.
We’re sorry to hear that two of the plants look particularly fragile. We hope they settle in well and thrive, but please do keep an eye on them and get in touch with our customer service team if you have any concerns. We’ll be happy to help. 🌱
Kind regards Melanie
Delivery on time and well packed
Delivery on time and well packed. Highly recommend Hayloft.
8 september 2026
Antwoord van Hayloft
Good morning
Thank you so much for your lovely feedback! We’re delighted to hear your delivery arrived on time and was well-packed. We really appreciate your recommendation and your support of Hayloft! 🌿
Kind regards Melanie
The penstemons i received look dead!
9 september 2026
Antwoord van Hayloft
Good morning
We’re very sorry to hear that your penstemons arrived looking as though they were dead. We understand how disappointing this must be. Please contact our Customer Service team at customercare@hayloft.co.uk so we can look into this for you and help resolve the issue. We hope we can put things right for you. 🌱
Kind regards Melanie
Plants perfectly packaged and received…
Plants perfectly packaged and received un-damaged, lovely plants.
9 september 2026
Antwoord van Hayloft
Good Afternoon
Thank you so much for your lovely review. We’re delighted to hear that your plants arrived perfectly packaged and in excellent condition. It’s wonderful to know you’re happy with them, and we really appreciate your kind feedback.
Kind Regards
Melanie
Great plants
Great plants, very healthy, great value, would definitely buy from Hayloft again.
8 september 2026
Antwoord van Hayloft
Good Afternoon
Thank you so much for your lovely review. We’re delighted to hear you’re happy with the health and value of your plants. It’s wonderful to know you’d choose Hayloft again — we really appreciate your support.
Kind Regards
Melanie
The plants arrived safely but were very…
The plants arrived safely but were very much smaller than I'd expected. They are now potted up and hopefully will settle and thrive.
8 september 2026
Antwoord van Hayloft
Good Afternoon
Thank you for letting us know. We're glad the plants arrived safely, although we're sorry they were smaller than you expected. Hopefully, now they’re potted up and settled in, they’ll establish well and put on plenty of healthy growth. Any concerns please do contact our Customer Care Team.
Kind Regards
Melanie
There was a hitch with the online order…
There was a hitch with the online order but a call to customer services soon put that right. Delivery was on time by ROYAL MAIL by a smiling young lady. Best service Ive had for quite a while. More companies should try it. It would save a lot of complaints for we poor customers!
8 september 2026
Antwoord van Hayloft
Good Afternoon
Thank you so much for your lovely feedback. We’re delighted to hear that our Customer Service Team was able to resolve the issue quickly and that your order arrived on time. We’ll also be sure to pass on your kind comments to our Delivery Team.
It’s wonderful to know you were so pleased with the service. Your feedback really means a lot to us, and we truly appreciate you taking the time to share your experience. Thank you for your support.
Kind Regards
Melanie
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