I can’t fault the bulbs themselves - though I haven planted them nor seen the results, but the packaging (including a couple of the bulb bags having been torn and re-taped) was not what I’d expect: th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A very efficient service. I ordered bulbs which were well packed and arrived in perfect condition along with growing instructions. I’ve used Hayloft before and have always been pleased with my purch... Toon meer
Bedrijf heeft geantwoord
I ordered 3 Geums beginning of June. I was worried, with the periods of hot weather, that the plants wouldn’t survive the transit. However, when I looked on my account, Hayloft stated that plants woul... Toon meer
Bedrijf heeft geantwoord
I ordered alliums, erigerons and geraniums. Each had a different delivery date. That wasn't a problem except that none of the plants arrived to that schedule, they all arrived early while I was on hol... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Hayloft Plants, we’ve been helping people grow beautiful gardens for over 30 years, whether that’s a few pots on a patio or a fully planted border. Our vision is simple: "To be the first choice for gardeners of all abilities." Today, we’re proud to be a leading UK online plant retailer and mail-order nursery, combining decades of horticultural experience with a modern, easy-to-use digital garden shop and award winning educational and entertaining social media @hayloftplants
Hayloft
Geschreven door het bedrijf
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Contactgegevens
Verenigd Koninkrijk
- 01386 562 999
- customercare@hayloftplants.co.uk
- hayloft.co.uk
4,3
Uitstekend
22K reviews
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Fantastic service and plants will…
Fantastic service and plants will definitely use the company again.
8 september 2026
Antwoord van Hayloft
Good Afternoon
Thank you so much for your fantastic feedback. We’re delighted to hear you were happy with our service and plants. We look forward to hearing from you again in the future.
Kind Regards
Melanie
The plants were awful quality
The plants were awful quality, the lamiums were slimy black messes. I emailed with photos, got no response. £17 for 3 unusable plants. Better off at a garden centre, at least you can see what you’re buying.
8 september 2026
Antwoord van Hayloft
Good Afternoon
Sorry to hear you are not happy with the plants you have received. Please contact our Customer Care Team customercare@hayloft.co.uk or call 01386 562 999, they will be only too happy to help.
Kind Regards
Melanie
The plants arrived in perfect condition…
The plants arrived in perfect condition and were planted the same day
All are doing well
8 september 2026
Antwoord van Hayloft
Good Afternoon
That’s wonderful to hear. We’re so pleased the plants arrived in perfect condition and that they were planted straight away. It’s great to know they’re all doing well. Thank you for the lovely update.
Kind Regards
Melanie
Always good service and plant quality
Always good service and plant quality. Well packaged. Any concerns dealt with professionally and quickly.
8 september 2026
Antwoord van Hayloft
Good Afternoon
Thank you so much for your lovely review. We’re delighted to hear you’re happy with the quality of our plants, packaging, and service. It's also great to know that any concerns were dealt with quickly and professionally. We really appreciate your support and look forward to serving you again.
Kind Regards
Melanie
The plants are always very good
The plants are always very good and their communication about your order is spot on. I really like the way they provide instructions on how to treat yourself plants.
Would highly recommend.
8 september 2026
Antwoord van Hayloft
Good Afternoon
Thank you so much for your lovely review. We’re delighted to hear that you’re happy with the quality of our plants and our communication throughout your order. We’re especially pleased that you find our plant care instructions helpful. Your recommendation means a lot to us, and we hope you enjoy your plants for a long time to come.
Kind Regards
Melanie
Good Buy
Very pleased with my purchase can't wait till the summer next year for these to grow and flowers such a great plant
8 september 2026
Antwoord van Hayloft
Good Afternoon
Thank you so much for your lovely feedback. We’re delighted you’re pleased with your purchase. Enjoy your plants.
Kind Regards
Melanie
Antwoord van Hayloft
Good Afternoon
Thank you for this review. Great to hear your order arrived on time with good delivery information.
Kind Regards
Melanie
Plants were a good size and in…
Plants were a good size and in surprisingly good condition would oderfrom Hayloft again. (considering Royal Mail delivered 2 days later than expected )
8 september 2026
Antwoord van Hayloft
Good Afternoon
Thank you so much for your lovely feedback. We’re delighted to hear that you were pleased with the size and condition of your plants. We’re also glad they arrived safely despite the Royal Mail delay. We really appreciate your understanding and look forward to welcoming you back to Hayloft again.
Kind Regards
Melanie
Recommend for quality.
Young plants arrived promptly and in excellent health.
Recommend for the quality and ease of ordering. I was kept informed throughout their journey.
8 september 2026
Antwoord van Hayloft
Good Afternoon
Thank you so much for your lovely review. We’re delighted to hear that your young plants arrived promptly and in excellent health. It’s great to know you found the ordering process easy and appreciated the updates throughout their journey. We hope they thrive and bring you plenty of enjoyment.
Kind Regards
Melanie
Plants are in & settled in well
Plants are in & settled in well. Looking forward to seeing them doing their thing next summer.
The only down side was Royal Mail delivered them 24hrs later than expected & the hydrangea looked a bit sad. It has perked up now with watering & subsequent rain but I do wonder what the plants would have been like had this been during the hotter drier weather?
8 september 2026
Antwoord van Hayloft
Good Afternoon
Thank you for your feedback. We’re delighted to hear that the plants have settled in well and are already looking forward to seeing them thrive next Summer.
We’re sorry that the delivery was delayed by Royal Mail by 24 hours, and we completely understand your concern regarding the hydrangea arriving looking a little sad. Thankfully, it’s great to hear that it has perked up with some watering and rain.
We always take great care when preparing and dispatching our plants, but unfortunately, once they’re with the courier, delivery times can occasionally be outside of our control. We appreciate your point about how this could have affected the plants during hotter, drier weather, and we’ll certainly keep this in mind when reviewing our delivery arrangements.
Thank you again for your understanding and for taking the time to share your experience. We hope you enjoy watching your plants flourish over the coming season.
Kind Regards
Melanie
The plants arrived beautifully packed…
The plants arrived beautifully packed in perfect condition. There s nothing else to say only
Thank you Hayloft 😊 🙏
8 september 2026
Antwoord van Hayloft
Good Afternoon
Thank you so much for your lovely feedback 😊. We’re delighted to hear that your plants arrived beautifully packed and in perfect condition. We really appreciate your kind words and your support.
Enjoy your new plants, and thank you again from all of us at Hayloft.
Kind Regards
Melanie
I was very pleased with the Asters they…
I was very pleased with the Asters they were in perfect condition and look as if they will grow to look good too when in flower
8 september 2026
Antwoord van Hayloft
Good Afternoon
Thank you very much for your lovely feedback. We’re delighted to hear that you were pleased with the Asters and that they arrived in perfect condition. We hope they establish well and provide you with a beautiful display when they come into flower. Thank you again for your kind comments and for choosing us.
Kind Regards
Melanie
Antwoord van Hayloft
Good Afternoon
Thank you for this kind review letting us know your order arrived safely and was left in a secure place. Much appreciated.
Kind Regards
Melanie
Great service
8 september 2026
Antwoord van Hayloft
Good Afternoon
Thank you for your kind feedback. We’re delighted to hear that you were pleased with our service. We truly appreciate your support and look forward to serving you again in the future.
Kind Regards
Melanie
Arrived well packaged considering it…
Arrived well packaged considering it was three decent sized dahlias and courier had box on its side. Once opened, quite a few side shoots were damaged, but on the whole plants are survivable . At least I know next year the tubers will produce new growth from the base , which was the reason I took the chance to buy this variety so late in the season, anyway.
8 september 2026
Antwoord van Hayloft
Good Afternoon
Thank you for your feedback. We’re pleased to hear that the dahlias arrived well packaged and that, despite the box being handled on its side by the courier, the plants are still generally healthy and survivable.
We’re sorry to hear that some of the side shoots were damaged during transit. Unfortunately, plants can sometimes experience movement and damage while being handled by couriers, despite being carefully packed.
As you mentioned, the tubers should produce fresh growth from the base, so we hope they establish well and give you plenty of new growth next season. Thank you for taking a chance on this variety so late in the season, and we hope you enjoy seeing it thrive in the years ahead.
Thank you again for your understanding but any concerns please do contact our Customer Services Team.
Kind Regards
Melanie
Hi unfortunately one of the clematis…
Hi unfortunately one of the clematis has died. Will speak to customer services separately. Thanks
2 september 2026
Antwoord van Hayloft
Good Afternoon
Thank you for leaving a review. I’m sorry to hear that one of the Clematis has died. Please do speak to Customer Services, they will be more than happy to assist.
Kind Regards
Melanie
The plug plants arrived
The plug plants arrived, well packed and quite safe but thee plants looked a little frail.
After watering I planted them in small pots and they are looking better and healthier, hopefully that will continue.
8 september 2026
Antwoord van Hayloft
Good afternoon
Thank you for your feedback. We’re pleased to hear that your plug plants arrived safely and were well packed. It’s great to know that, after watering and potting them on, they’re already looking healthier.
We hope they continue to thrive and grow into strong, healthy plants. Thank you for giving them the care they need!
Kind regards Melanie
Antwoord van Hayloft
Good afternoon
Thank you so much for your kind words! We’re delighted to hear that you’re happy with our service and that your plants consistently arrive healthy. We really appreciate your continued support and look forward to supplying you with more lovely plants in the future!
Kind regards Melanie
Plants delivered on time
Plants delivered on time, plants packed with care and in great condition.
8 september 2026
Antwoord van Hayloft
Good afternoon
Thank you for your lovely feedback. We’re delighted to hear that your plants arrived on time, carefully packed and in great condition. We hope they settle in well and bring you plenty of enjoyment in the months ahead!
Kind regards Melanie
Had almost forgotten order. order…
Had almost forgotten about the order but plants in goid condition and planted next fine day.
8 september 2026
Antwoord van Hayloft
Good afternoon
Thank you for your feedback! We’re pleased to hear that, although you’d almost forgotten about your order, the plants arrived in good condition, and you were able to get them planted on the next fine day. We hope they settle in well and provide you with a lovely display next year!
Kind regards Melanie
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