I can’t fault the bulbs themselves - though I haven planted them nor seen the results, but the packaging (including a couple of the bulb bags having been torn and re-taped) was not what I’d expect: th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A very efficient service. I ordered bulbs which were well packed and arrived in perfect condition along with growing instructions. I’ve used Hayloft before and have always been pleased with my purch... Toon meer
Bedrijf heeft geantwoord
I ordered 3 Geums beginning of June. I was worried, with the periods of hot weather, that the plants wouldn’t survive the transit. However, when I looked on my account, Hayloft stated that plants woul... Toon meer
Bedrijf heeft geantwoord
I ordered alliums, erigerons and geraniums. Each had a different delivery date. That wasn't a problem except that none of the plants arrived to that schedule, they all arrived early while I was on hol... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Hayloft Plants, we’ve been helping people grow beautiful gardens for over 30 years, whether that’s a few pots on a patio or a fully planted border. Our vision is simple: "To be the first choice for gardeners of all abilities." Today, we’re proud to be a leading UK online plant retailer and mail-order nursery, combining decades of horticultural experience with a modern, easy-to-use digital garden shop and award winning educational and entertaining social media @hayloftplants
Hayloft
Geschreven door het bedrijf
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Contactgegevens
Verenigd Koninkrijk
- 01386 562 999
- customercare@hayloftplants.co.uk
- hayloft.co.uk
4,3
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22K reviews
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Plants delivered on time
Plants delivered on time, plants packed with care and in great condition.
8 september 2026
Antwoord van Hayloft
Good afternoon
Thank you for your lovely feedback. We’re delighted to hear that your plants arrived on time, carefully packed and in great condition. We hope they settle in well and bring you plenty of enjoyment in the months ahead!
Kind regards Melanie
Had almost forgotten order. order…
Had almost forgotten about the order but plants in goid condition and planted next fine day.
8 september 2026
Antwoord van Hayloft
Good afternoon
Thank you for your feedback! We’re pleased to hear that, although you’d almost forgotten about your order, the plants arrived in good condition, and you were able to get them planted on the next fine day. We hope they settle in well and provide you with a lovely display next year!
Kind regards Melanie
Healthy Grums
I ordered 3 Geums beginning of June. I was worried, with the periods of hot weather, that the plants wouldn’t survive the transit. However, when I looked on my account, Hayloft stated that plants wouldn’t be dispatched during the hot weather conditions. I received healthy plants second week in September. Although I will not see the beauty of them this season, I look forward to next year’s display.
8 september 2026
Antwoord van Hayloft
Good afternoon
Thank you for your lovely feedback. We’re delighted to hear that your three Geums arrived healthy and in good condition. We completely understand your concerns about the hot weather, and we’re pleased that delaying dispatch helped ensure they travelled safely.
Although you may not see their full display this season, we’re sure they’ll reward you with a beautiful show next year. We hope you enjoy watching them grow and flourish!
Kind regards Melanie
You get what you pay for
You get what you pay for.
QUALITY plants and first class service, of all the online sellers of plants and bulbs I recommend HAYLOFT, thank you.
8 september 2026
Antwoord van Hayloft
Good afternoon
Thank you so much for your wonderful review! 🌿 We’re delighted to hear that you’re pleased with the quality of our plants and our service. Your recommendation means a great deal to the Hayloft team. We truly appreciate your support and hope you enjoy your plants for many seasons to come! 🌸
Kind regards Melanie
Poor customer service
I ordered 5 Avalanche Clematis plants way back in June, which I was expecting to receive fairly soon after. I was never told that it would be three months before my order would be delivered. I was eventually given a delivery date of 21st August. This date came and went with no notification or apology to me the customer. I was in touch with Hayloft to ask where my order was and another date was proposed. That date fell in the middle of my week away from home on holiday so it was arranged that delivery would happen when I had returned home, which it did. What struck me most was the complete lack of information. I was the one who had to keep phoning to ask where my plants were. I feel there is a serious lack of customer care. I won't be buying from this company again.
7 september 2026
Antwoord van Hayloft
Good morning
Thank you for taking the time to share your experience. We’re genuinely sorry for the delay with your Avalanche Clematis order and, more importantly, for the lack of communication while you were waiting.
We completely understand your frustration. We are sorry that we didn’t keep you properly informed about the changing delivery dates and appreciate that this fell short of the level of customer care we aim to provide.
Your feedback is extremely valuable, and we will be reviewing what happened so we can improve both our communication and delivery process. We’re sorry to hear that this experience has left you feeling that you won’t order from us again, and we hope we can regain your trust in the future. 🌿
Kind regards Melanie
Not a terrible experience however 3 of…
Not a terrible experience however 3 of the penstemon plants were DOA. I was very busy at time, I probably should have notified the company at the time but didn't get around to it.
19 augustus 2026
Antwoord van Hayloft
Good morning
Thank you for taking the time to leave us a review. We’re sorry to hear that three of your Penstemon plants arrived in poor condition. We completely understand that life can get busy, but we would always encourage customers to get in touch if there’s ever a problem, as we’re more than happy to help put things right.
We really appreciate your feedback and hope we can provide you with a better experience next time.
Kind regards Melanie
Antwoord van Hayloft
Good morning
Thank you for taking the time to leave this positive review of your experience shopping with us. Happy gardening!
Kind regards Melanie
Ordered plants was easy
Ordered plants was easy
Unfortunately the delivery let them down due to live plants being thrown over the back gate even though I’d said to come to front door
Rang customer service and they sent out replacements next day and informed me that they are changing their delivery company
Very apologetic excellent customer service
This is the first time this has happened
Plants are always very good quality and a great price
I have ordered more from them
24 juli 2026
Antwoord van Hayloft
Good morning
Thank you so much for your lovely and understanding review. We’re really sorry that your first delivery didn’t arrive as it should, but we’re delighted that our customer service team was able to put things right quickly and get your replacement plants out to you.
We truly appreciate your kind words about the quality and value of our plants, and it means a lot that you’ve chosen to order from us again. Thank you for your continued support! 🌿💚
Kind regards Melanie
Phlox plants
We were disappointed when the plants arrived they looked very sad but I potted them up gave them a good drink they look a lot better now fingers X
3 september 2026
Antwoord van Hayloft
We really hope the plants perk up and settle in nicely.
If you require replacements please do contact us in customer care
Kindest regards
Melanie
The plant arrived in really good…
The plant arrived in really good condition - a bit thirsty but looks great
5 september 2026
Antwoord van Hayloft
Thanks so much! Glad to hear it arrived safely and is looking great
Kind regards
Melanie
Antwoord van Hayloft
We’re delighted to hear your plants arrived in great condition and are thriving!
Kind regards
Melanie
Easy to use website
Easy to use website, big choice of plants to choose from and the product i ordered came well packaged in good condition.
5 september 2026
Antwoord van Hayloft
We’re delighted you found our website easy to use and that your plants arrived safely and in great condition.
Kind regards
Melanie
Lovely healthy plants
Although the delivery was longer than anticipated it was worth it. Plants well packed and healthy. Looking forward to next year to see them bloom.
5 september 2026
Antwoord van Hayloft
We’re delighted the plants arrived healthy and well packed. We hope you enjoy seeing them bloom next year!
Kind regards
Melanie
Delivered on time
Delivered on time
Plants.in good condition
The only thing is
The last two plants I received
You sent me two the same
Should have been one of those
And one other
Please check my order
26 augustus 2026
Antwoord van Hayloft
We are glad the delivery was on time and the plants arrived in good condition. Please call us at customer care to discuss your order
01386 562999 we will be more than happy to rectify any issues
Kindest regards
Melanie
Antwoord van Hayloft
Thank you so much! So glad you loved the plants and the value!
Kind regards
Melanie
Plants delivered as promised
Plants delivered as promised. Look in great condition and well packaged.
4 september 2026
Antwoord van Hayloft
Thank you! We’re delighted to hear the plants arrived safely and in great condition.
Kind regards
Melanie
Plants a good size and seem very…
Plants a good size and seem very healthy. Well packaged with each plant being well secured.
5 september 2026
Antwoord van Hayloft
Thank you for your lovely feedback! We’re so pleased you’re happy with the plants and packaging.
Kind regards
Melanie
Plants in very good condition
Plants in very good condition. Well package. Took a lot longer to to arrive than I had expected.
5 september 2026
Antwoord van Hayloft
Glad to hear the plants arrived in very good condition and were well packaged.
Sorry for the delay in delivery, and we appreciate your patience.
Kind regards
Melanie
Hydrangea paniculata Grounbreaker Ruby
Delighted with the hydrangea plants that arrived beautifully packaged and in excellent health. I'm looking forward to floriferous plants next year.
4 september 2026
Antwoord van Hayloft
Thank you so much for your lovely feedback. We’re delighted to hear your hydrangeas arrived healthy and beautifully packaged. We hope they reward you with a wonderful display of flowers next year
Kindest regards
Melanie
Good quality plants, well packaged
I ordered several different sets of plants and bulbs. The order was delivered in several different packages. The plants were all a decent size and healthy and the careful packaging meant they arrived in good condition. Hayloft do supply sensible sized plants, rather than the puny half dead plants I have received from other companies. I’ll order from them again with confidence.
5 september 2026
Antwoord van Hayloft
We’re delighted your plants arrived healthy and in good condition. We really appreciate your support and look forward to your next order!
Kindest regards
Melanie
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