Apart from two dead plants that came every thing is OK . Furious that the Royal Mail kept the box two extra days and then delivered at 7.30 in the evening! Now awaiting the next part of the orde... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
compost and manure delivered in good condition ready for preparation of beds for planting next years vegetable crops. Bought these as we had good results last year from these. Delivery driver brought... Toon meer
Bedrijf heeft geantwoord
I ordered alliums, erigerons and geraniums. Each had a different delivery date. That wasn't a problem except that none of the plants arrived to that schedule, they all arrived early while I was on hol... Toon meer
Bedrijf heeft geantwoord
I ordered 3 Geums beginning of June. I was worried, with the periods of hot weather, that the plants wouldn’t survive the transit. However, when I looked on my account, Hayloft stated that plants woul... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Hayloft Plants, we’ve been helping people grow beautiful gardens for over 30 years, whether that’s a few pots on a patio or a fully planted border. Our vision is simple: "To be the first choice for gardeners of all abilities." Today, we’re proud to be a leading UK online plant retailer and mail-order nursery, combining decades of horticultural experience with a modern, easy-to-use digital garden shop and award winning educational and entertaining social media @hayloftplants
Hayloft
Geschreven door het bedrijf
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Contactgegevens
Verenigd Koninkrijk
- 01386 562 999
- customercare@hayloftplants.co.uk
- hayloft.co.uk
4,3
Uitstekend
22K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Not all the plants were in good…
Not all the plants were in good condition- there was 1 rubbish one in each pack
3 september 2026
Antwoord van Hayloft
Hi Helen, we are sorry to hear that a couple of the plants were not in good condition.
Please do call us in customer care 01386 562999. We are here Mon - Saturday 9 - 5pm & will be more than happy to resolve any issues.
Kind regards
Melanie
Antwoord van Hayloft
Thank you! We’re pleased you’re happy with the prompt delivery, plant quality, and prices.
Kind regards
Melanie
Yet another quality purchase from Hayloft, swiftly delivered in suitable packaging.
Yet another quality purchase from Hayloft.
15 juli 2026
Antwoord van Hayloft
We’re delighted you’re pleased with your purchase and delivery.
Kind regards
Melanie
Antwoord van Hayloft
We’re delighted you’re happy with our service and plants.
Kind regards
Melanie
Excellent
Plants arrived promptly , securly packed in excellent condition. Excellent service, will use again
4 september 2026
Antwoord van Hayloft
Good afternoon
Thank you so much for your lovely feedback! We’re delighted to hear your plants arrived promptly, securely packed and in excellent condition. It’s wonderful to know you were happy with our service, and we look forward to serving you again. 🌿😊
Kind regards Melanie
My plants arrived in two rather…
My plants arrived in two rather insubstantial boxes. One had become completely squashed en route and the postman specifically asked that we keep a photographic record.
The plants were somewhat worse for wear, especially from the crushed box. They had dried out and drooping, but thankfully have now picked up.
Better packaging perhaps?
4 september 2026
Antwoord van Hayloft
Good afternoon
Thank you for your feedback, and we’re very sorry to hear that your plants arrived in such poor condition due to the damage to the packaging. We completely understand your concerns, and we apologise for the inconvenience caused.
We’re pleased to hear that the plants have thankfully picked up, but we agree that the packaging should have provided better protection during transit. We’ll take your comments on board and review our packaging to help prevent this happening again.
Thank you for bringing this to our attention, and we really appreciate your understanding.
Kind regards Melanie
Good level of communication
Good level of communication. Quick and efficient purchase. Plants arrived packaged securely and sufficiently resilient to withstand the rigours of courier service. Nice strong plants. Not overwatered for transit so no rot.
3 september 2026
Antwoord van Hayloft
Good afternoon
Thank you so much for your feedback! We’re delighted to hear that you were happy with the communication, service and packaging, and that the plants arrived safely and in great condition. We take extra care when preparing plants for transit, so it’s wonderful to know they travelled well. We really appreciate your support! 🌿
Kind regards Melanie
great service
3 september 2026
Antwoord van Hayloft
Thank you so much for leaving such a positive review.
Kind regards
Melanie
Great service top quality plants can't…
Great service top quality plants can't wait to plant them.Always keep you informed about delivery 👍 I will definitely be buying more.
4 september 2026
Antwoord van Hayloft
Thank you so much for your lovely feedback! We’re delighted you’re happy with the plants and service. We look forward to your next order
Kind regards
Melanie
Superb service fast deliver and the…
Superb service fast deliver and the plants were really well packaged as well. Will definitely use again.
3 september 2026
Antwoord van Hayloft
We’re delighted you were happy with the service, delivery, and packaging. We look forward to serving you again!
Kindest regards
Melanie
Antwoord van Hayloft
Thank you so much! We’re delighted to hear your plants arrived safely and healthy.
Kind regards
Melanie
Blueberry New Hanover
Couldn't resist the 5 plants for £12 Offer.
Arrived within expected timescale. Packaging was great (ingenious).
All plants received in good, healthy condition with care advice.
2 of the plants were smaller than the others but, all in all, I'm very happy with my purchase.
3 september 2026
Antwoord van Hayloft
We’re delighted you’re happy with your plants and pleased they arrived safely. Enjoy watching them grow!
Kind regards
Melanie
Delivery service was excellent
Delivery service was excellent. Was emailed date and approx time of delivery. Plants arrived well packaged and in good condition. Came with advise/instructions on how to plant up my blueberry bushes. Very happy and will definitely be buying from this company again.
3 september 2026
Antwoord van Hayloft
Thank you so much for your lovely feedback! We’re delighted you’re happy with your plants and our service. We look forward to welcoming you back!
Kindest regards
Melanie
I purchased 'plug' plants which were on…
I purchased 'plug' plants which were on special offer.
The plugs are a very good size, every single plant was in good condition. I potted them on into 13cm pots on arrival and they are doing well a week later. Not wilting, no die-back. 20 excellent quality plants. Now I just have to wait for them to flower.
I would recommend this company.
3 september 2026
Antwoord van Hayloft
We’re delighted to hear your plug plants arrived in excellent condition and are thriving. We hope you enjoy a beautiful display of flowers!
Kindest regards
Melanie
My order of assorted violas came…
My order of assorted violas came quickly.Hoping for some colour over winter.
Easy to order.
3 september 2026
Antwoord van Hayloft
Thank you! We’re delighted your Violas arrived quickly. We hope they bring plenty of lovely colour throughout the winter!
Kind regards
Melanie
Antwoord van Hayloft
Thank you! We’re delighted your plants arrived safely, well packed, and on time.
Kind regards
Melanie
Fast delivery very well packed lovely…
Fast delivery very well packed lovely healthy plants thank you that’s it awesome xxxxxxx
3 september 2026
Antwoord van Hayloft
Thank you so much! We’re delighted you’re happy with your plants and our service.
Kind regards
Melanie
Great plug plants
Great plug plants. Very healthy and strong.😊👍🏻
Well packaged. Thank you.
3 september 2026
Antwoord van Hayloft
Thank you so much for your lovely feedback! We’re delighted you’re happy with your plug plants.
Kind regards
Melanie
Antwoord van Hayloft
Thank you! We’re glad you were kept well informed and happy with the packaging.
Kind regards
Melanie
The plants that arrived in wonderful…
The plants that arrived in wonderful condition and are now in my clients garden
3 september 2026
Antwoord van Hayloft
So glad to hear the plants arrived in wonderful condition and are now happily settled in your client’s garden!
Kind regards
Melanie
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