Bought the mower brand new but seemed to have been used by the time it was delivered to me. Had residue of grass in the bag. Not in the packaging. Am not sure if I am not allowed the privilege and pleasure to unpack my own mower I bought with my own money. Disappointed for a product that's so highly rated. If someone from Hayter could get in touch please.

Amazing company and excellent mower
Very pleased

Great services, on time, met very knowledgeable agent, all good.

Still waiting for battery’s to be delivered

Hayter sent our £1000 mower to RVH Pugh at Holmes Chapel who they thought were their agents. Pugh ceased to be their agents/dealers some time ago but Hater were unaware of this. There was no paperwork with the mower so Pugh did not know where it was being delivered. It never occurred to Pugh to call Hayter, they were happy to let the mower sit in their store until I called them asking if they knew anything about it. We experience situations like this on a regular basis, fifth rate British industry, both these companies need their lazy fat fundaments kicking and a management clearout.

I ordered a Toro Hedge Trimmer, Battery and Charger. I received a message from Fedex the Courier to say that they tried to deliver but no one was at home. I was in and no note was left to say that they could not deliver. I reported this to Hayter and then got a message from Fedex which said that I requested a Tracking update, which I did not, so I phoned Hayter and was told that I would have to call Fedex which is a waste of time as you are not able to speak to a human. The Tracking then said that it would be delivered the following day. Later that day I went to my Garden Shed was gone for no more than 5mins and on my return my Hedge Trimmer had been left just inside my open Garage door, so if they were able to just leave it without a Signature why had they not left it earlier. The reason is they never tried to deliver.

Ordered my Mower one day and it arrived the following day. Courier great as he came back after we had been out when he first called. Mower arrived in excellent condition and used the following day and cut the grass perfectly.

This was a quick and efficient service, thank you.
A shame the carrier left the package on the neighbours door step, number 6. My address is number 8, I only realised this through the tracking photo proof of delivery.

The battery and charger were faulty, meaning I had to take it to a dealer. This has delayed me cutting the lawn. Also, the instructions regards setting the cutting height are woeful: no mention of lifting the mower as you depress the button. Very dissatisfied, especially after having paid £499.

Fantastic product, great price and was delivered super quickly too!

Prompt delivery and comprehensive handover from local agent.

Ordered mower online and delivered in 24hrs! The mower is superb, easy to build, quiet operating and produces a quality cut with great lines!

Fast and efficient when booking.
Professional with preparation of machine ready for collection from local garden mower centre.
Great first cut of my lawns.

Best mower I’ve ever had hopefully will last as long as the Bosch one this has replaced !!

Easy to order on line. Very prompt service. Delivered next day.
Excellent mower.

I’m an owner of a Hayter Harrier 41. With this model, Hayter have changed from metal rear rolls to a plastic (polymer material) replacement. Since I have owed the lawnmower, I have replaced these rollers on two occasions and now again they have broken up. For virtually all the time the lawnmower is used on flat well-maintained lawns, with only crossing a drive way once during cutting the lawns. I have contacted Hayter regarding these rollers “not being fit for purpose”. Their response to me is “this is not something that we have experienced previously”. I find this impossible to believe as the roller material just breaks up after a period of time where the metal roller didn’t.
Could I please ask anyone who has experienced a similar problem please leave a comment so I can determine if their statement is factual. It would be really appreciated.
From my experience a good quality lawnmower has been spoilt by moving to these inferior inadequate rollers. I would advice any potential buyers to avoid the models with this type of roller.

Good website
Everything went according to plan .

Quick delivery and a good quality cover. Really pleased with the service and product.

Simple process to order on-line and in just a few days, the product is here!