Heartmadeofgold Reviews 182

TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Have bought many items from this store, and all have been excellent and very good value. Read some of the negative reviews recently, and can’t believe how naive and cheeky some people are with the... Toon meer

Beoordeeld met 2 van de 5 sterren

Edit: Heart Made of Gold has tried flagging my review for being ‘defamatory.’ Trying to remove honest customer reviews doesn’t seem like a great business practice. I’ve owned multiple gold filled p... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Gold-filled lasts so much longer and is of better quality than gold-plated. I love Hearts Made of Gold for having so many beautiful gold-filled designs. You get great quality for reasonable prices! (N... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I've been collecting Heart Made Of Gold in jewelry for a year now. I just love the quality workmanship, price, coupons and discounts got such beautiful jewelry. I've never had a problem with any of th... Toon meer


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

182 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen gegevens bekend over review-uitnodigingen

Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 44% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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3,8

Alle reviews

(182)

29 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Scam company

If I could give negative stars I would. I accidentally placed an order on their site on a Saturday through Shop instead of clicking apply discount. I emailed them within a minute to cancel and got an automated message that their business house are M-F. I followed up on Monday and they told me they can’t cancel orders because they are custom made and apparently was already made although they were closed when the order went through. We went back and forth where they threatened to send me to collections and pursue legal action if I dispute the charge. Their reps are all rude, belligerent and on a disgusting power trip. Their cancellation policy is vague and all the terms they hold against you aren’t clearly disclosed on the product page or even in the returns/exchanges page. They are in fact BURIED in their terms and conditions. On top of it all, the product is low grade china quality.

10 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful pieces

I got a couple beautiful pieces of jewelry. They also helped issue an exchange when I got a size too small. I definitely recommend!

27 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

My ring showed discoloration shortly…

My ring showed discoloration shortly after receiving it under normal use.

When I contacted customer service, my concern was dismissed and my experience was questioned, with the company insisting it was “not possible” instead of properly addressing the issue.

The tone of the communication felt dismissive and unprofessional, focusing more on disputing my credibility than on resolving a customer concern.

They offered me a solution after questioning my account and coercing me to delete this review, but I told them no. I have all the emails as proof.

I am sharing this so other buyers are aware of how issues may be handled.

Update: After only a few days, I gently cleaned the ring with a cloth designed for gold jewelry, and the color came off, revealing a silver tone underneath.

This confirms that the issue was not normal wear, but poor quality or plating wearing off almost immediately.

This further supports my original concern and reinforces my disappointment with both the product and how my complaint was handled.

24 april 2026
Review zonder uitnodiging
Logo Heartmadeofgold

Antwoord van Heartmadeofgold

Hello Gilda Rodriguez,

Thank you for your feedback. Your order was delivered yesterday April 25th. We mentioned that based on how tarnishing occurs it would not be possible for the ring to tarnish 1 day after receiving the item. We did not dismiss or question your experience rather stated simply facts. Additionally based on the photo you provided of the item there was no indication or signs of tarnishing that we could see. We did offer to exchange the item for a new one and have since provided instructions on how to do so. With being in the jewelry manufacturing industry for over 10 years, we stand behind the quality of our jewelry.

Best,
Heart Made of Gold

Beoordeeld met 1 van de 5 sterren

Deceptive return policy

I bought a ring from Heart Made of Gold after carefully reviewing the return policy, which said returns are accepted. The rings came late, were a bit small (I have a ring sizer and measured) and the color was more orange than gold. So I requested a return.
I was then told no returns are accepted on sale items. Every single item in their shop is on sale. And the policy stating returns are accepted is stated clearly twice on the webpage.

The owner had my first review removed, saying I was not a customer. I have receipts. My review is not unlike the other one star reviews.

Edit: the owner has replied saying they have no record of my purchase. I have receipts and correspondence from the shop which I have forwarded to Trustpilot.

28 februari 2026
Review zonder uitnodiging
Logo Heartmadeofgold

Antwoord van Heartmadeofgold

Hello, Thank you for reaching out. Unfortuantely we have no record of a purchased made on our HeartMadeofGold.com website. If you need assistance please reach out to the appropriate business.

Beoordeeld met 5 van de 5 sterren

Love that I can get gold filled jewelry…

Love that I can get gold filled jewelry at a great price. Orders always come on a timely basis. I've gotten great gifts for friends and family. Gold filled jewelry is a great alternative since 14KT is so expensive.

21 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great quality, great price.

Have bought many items from this store, and all have been excellent and very good value.
Read some of the negative reviews recently, and can’t believe how naive and cheeky some people are with their comments.
It is industry practice that buying earrings is non refundable due to hygiene issues, so don’t blame a particular store because you don’t understand basic rules.
They have been in Brentwood for years so must have been doing many things right. Would definitely buy and recommend this store.

12 februari 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

cheap looking and will not refund

first order of earrings did not ship and when I emailed them they said due to high demand they were out of stock and to choose another item ( would not refund) the item I chose was cheap looking and the size a small child would wear. Never order from these people

1 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

How can anyone like this shop or…

How can anyone like this shop or products? Cheap looking items, lightweight in fake yellow color. Return policy is non existent…you can’t return if you purchased on sale or used their discount code. Earrings are non refundable at all. Don’t waste your money.

19 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Only Full Priced items can be returned with charges.

Buyer Beware

Be aware that if you use any promotional code or discount at checkout, items from Heart of Gold are not eligible for returns—only exchanges. Return shipping is also at the customer’s expense.

Fortunately, the items I ordered were intended for a 12-year-old, because the diameter of the earrings would not reasonably fit an adult.

Regardless of the material quality, the overall craftsmanship is poor. Even at a discounted price, the jewelry is subpar compared to similarly priced competitors.

Based on my experience, I would not recommend this vendor. Save your time and money and look elsewhere

19 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Complete garbage

Complete garbage. I received a ring missing diamonds, so they replaced it. That ring began to tarnish immediately. I couldn't get a response and when I finally did they said I already used my warranty so too bad. What an awful company that claims to stand by their product.

13 oktober 2025
Review zonder uitnodiging
Logo Heartmadeofgold

Antwoord van Heartmadeofgold

Hi Kristen,
Thank you for sharing your experience. We did respond to your messages within our standard 24-hour window, so please be sure to check your spam or junk folder in case our responses were missed.
Based on the evidence provided, it appears that improper care and use of the item contributed to the loss of color. Please note that this is not tarnishing, but normal wear that can occur when care instructions are not followed.
We stand behind the quality of our jewelry and have over 300,000 happy customers. While our warranty covers one replacement per item and we are unable to offer additional replacements under the warranty, we are happy to discuss store credit or exchanges for future purchases should you wish.
We understand this has been frustrating and appreciate your feedback as it helps us improve our products and service.

Best,
Heart Made of Gold

Beoordeeld met 1 van de 5 sterren

Crooks…

I ordered three pairs of earrings without a promo code. One pair was incorrectly advertised, or deceitfully advertised.
No where did I see NO returns on earrings. They were still sealed in plastic bag and had not been opened much less tried on! AWFUL!! Will NEVER ORDER FROM THEM AGAIN!!

2 oktober 2025
Review zonder uitnodiging
Logo Heartmadeofgold

Antwoord van Heartmadeofgold

Hello Mary,
Thank you for your feedback. We do want to clarify that a promotional coupon was applied to your order, which included a free pair of earrings. As outlined in our store policies, free items and earrings are not eligible for refunds. We also have an earring policy in place for hygiene and safety reasons.
We did, however, offer an exchange for another pair of earrings as an alternative. We appreciate your feedback and are always looking for ways to improve our customer experience.

Best,
Heart Made of Gold

Beoordeeld met 5 van de 5 sterren

Fast Shipping Great Quality

Heart Made of Gold had fast shipping and gorgeous quality of product. I have worn my earrings everyday since I got them 9 months ago and no issues, tarnishing or irritation!

10 januari 2025
Review zonder uitnodiging

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