Heartmadeofgold Reviews 182

Quick shipping and high quality product! Very satisfied with my experience and I still use the product (ear cuff) daily. Great packaging as well.

I've been collecting Heart Made Of Gold in jewelry for a year now. I just love the quality workmanship, price, coupons and discounts got such beautiful jewelry. I've never had a problem with any of the pieces I own because of the thick gold plating. I highly recommend starting your jewelry collection with Heart Made Of Gold. Mary J

so happy i found this brand on etsy! i have a couple pieces and i’m obsessed with each one. i actually have to stop myself from getting everything! will definitely shop here again & again.

My earrings are very beautiful in person and fast shipping. I love the constant updates on my shipping.

Every piece of jewelry I have purchased is well made and perfect .

BUYER BEWARE: There should be a negative option for this company. They had the worst customer service I have ever seen. Wish I had read the other reviews where they cheated people, sent junk, and then refused returns. They offer a discount, but if you use it, you cannot return what you bought when you receive it. I ordered a bracelet. They said I could not cancel it within 24 hours. They sent it to me and it was 1 inch shorter than what I ordered. They told me to return it and they would replace it with one in the correct size. By now, I knew it was junk and the kind you can buy for a dollar an inch on any street corner. But I wanted to replace it. I sent mine back and it’s been a week and a half, and they still haven’t sent me the replacement. This company has no moral compass, extremely low quality, worst customer service I have experienced in years. Not sure how they can stay in business.

Wow. Now they’re saying I didn’t contact them. Do I need to post all the emails I sent trying to cancel it within 24 hours? And do I need to post copies of the emails when I was trying to get a refund instead of a credit? Do I need to post the emails that show your email never stated I needed to reply once you told me to mail it in? I mailed it in. You never acknowledged it. You had not shipped my second bracelet because of your mistake, mailing me a bracelet an inch shorter than what I ordered, when I posted this review. I kept all the emails. Let me know if you want me to forward all of them to you.

The customer service is amazing and timely! The quality of the jewelry is great as well.

Got a gold tennis bracelet, it had a clasp that did not click in when I received it. Still wore it anyways because it has two safety hooks on the sides. Big mistake, should have returned it, because couple weeks later there was a brand new problem: the entire clasp came apart from the bracelet itself because the hook that connects the two pieces bent open and separated. Poor quality, do not waste your money on this jewelry

I have purchased 5 rings from your store and am completely happy with all of them. The quality is just amazing. I have always loved gold and now I have so many options of rings to wear. If you’re ever on the fence about buying from this company don’t be as you won’t be disappointed! Thanks for making such great pieces at affordable prices.
Sue

Customer service rep Hallie was very condescending. I will not be ordering again from this company. The customer service representative, Hallie, communicated with me via a series of condescending emails, the post office on the other hand , reached out to me personally and I received superior customer service support from them. I also received multiple incredibly unprofessional emails rants from Hallie, Also she blocked me in social media after I made a comment warning people about the customer service.

This seller is so easy to work with. I needed to return a purchase. I was given a credit to use on my next purchase. When messaged her she immediately applied my credit to the purchase. The bracelet I purchased is beautiful Thank you so much for excellent customer service!

Hailey was very helpful and replied back to my questions very quickly!!

They lure you in to use promo code then don't accept returns on their jewelry that is not worth more than a dollar. Company that operates like that basically means only one thing- scam.

I enjoy the earrings and the customer service was excellent.

The very best!!! I have several lovely pieces from Heart Made of Gold! The customer service is stellar.

I purchased a good amount of rings from this company. A few of them tarnished and faded very quickly. When I asked about the warranty, I was told to send pictures so I did.. when they saw the pictures they said it was from my own wearing chair and use now not all the rings tarnished just some- and I wear them all the same. I believe these rings were defective and instead of trying to come to a solution, the company blocked me, and told me I was just looking for free rings before the one year very limited warranty is up be mindful their warranty required you to pay for new rings which I was willing to do. There are much better companies with better warranties shop around. Their version of waterproof and every day where is not the same as other companies their quality is very cheap.

All of the jewelry is absolutely stunning! Everything is holding up to wear so far. I will definitely be a repeat customer!

The order was shipped fast and everything arrived just as described and has held up well in the nearly year since my purchase- still looks new!

I inadvertedly order the same item twice just before Christmas. I called the store & they graciously accepted it back after the holidays.