Hot water bottle bear was exactly as shown from pictures. Ordered from SG, item arrived in good condition.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A great company with fantastic customer service. There was a slight fault with one of the products when it arrived but Janine did everything she could to sort it out and it was very clear that this is... Toon meer
Bedrijf heeft geantwoord
Excellent customer service! We had a very minor issue and were required to email our issue in order to request a replacement. We received a prompt and very lovely reply from an actual person, Janine!... Toon meer
Bedrijf heeft geantwoord
Wonderful customer care. I live in Australia and wanted to send a gift to my mum in Scotland, a new hot water bottle with a beautiful cover for her holiday next month…. October in Scotland will be... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Think Cosy - Think Heat Treats! We're a small independent family run business here to provide you with all things snuggly. We do our very best to give you a personal service & are always here to help in any way we can.
Contactgegevens
Unit 2 Chartists Way, Morley, LS27 9ET, Leeds, Verenigd Koninkrijk
- 01134601813
- heattreats@kayco.co.uk
- heat-treats.co.uk
4,8
Uitstekend
321 reviews
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Antwoord van Heat Treats
Thank you Rich - this is great to hear :-)
Nice quality but unwearable as is
The jumper is lovely and soft and arrived in good time. However the head hole is so small it doesn’t come any where near being able to fit over my son’s head. It’s 5-7 and he’s 6. I wrote to them straight away and never heard back. I’m now paying the same amount as it cost to have it altered.
I’ve edited to reply - I filled in the response form on the website. I have a comedy photo but there was nowhere to post it on your feedback form or here.
5 mei 2023
Antwoord van Heat Treats
Thank you for sharing this review Helen. We're sorry to hear that you weren't entirely happy with your purchase. We've not had other reports about the fitting of this hoodie, so this is surprising to learn. We've checked our mailboxes to find a message from you, but unfortunately nothing has come through to us. We would, of course, have responded straight away had we received an email, order message or phone call and offered you the option to return for refund, which would not have been a problem at all.
Super products and great support
Super products, well made and very cute, plus the customer support was brilliant and they corrected a lost delivery!
17 mei 2023
Review zonder uitnodiging
Antwoord van Heat Treats
Many thanks for your great review Elliot, we really appreciate it. It was a pleasure to be able to correct Royal Mail's error for you.
Lovely product promptly delivered.
2 mei 2023
Antwoord van Heat Treats
Thank you Jenny, great to hear everything went well.
Great quality & exactly as pictured.
17 april 2023
Antwoord van Heat Treats
Thank you Scott - lovely to receive your postitve feedback :-)
Antwoord van Heat Treats
Many thanks Kim - glad to know you're delighted with your purchase :-)
Hilarious slippers
The slippers that I ordered were just what I wanted. I was really pleased with them. They’re true to size, really comfy and hilarious! My friends and family love them.
26 maart 2023
Antwoord van Heat Treats
Thanks so much for taking tim to leave this great review Tracy - we appreciate it.
This company is good
I think this company is good, the customer service team are polite, and try to resolve any problems, although my slippers i ordered had a fault there were sorted out very fast, and i had a full refund.
So Thanks Again, and i hope you get a lot of positive reviews, as you all deserve them.
X
30 maart 2023
Review zonder uitnodiging
Antwoord van Heat Treats
We really appreciate you leaving us a positive review Lucy, even though the goods ordered were not up to our usual high standard. Thank you so much for taking time to share this with others x :-) x
Fantastic next day delivery when let…
Fantastic next day delivery when let down by Amazon for a Mothers Day present.
Thanks,
16 maart 2023
Antwoord van Heat Treats
You're most welcome and thank you for leaving us a positive review.
The slippers purchased for my husband…
The slippers purchased for my husband are very nice, with one exception, the velcro strap across the ankle is not long enough to give a snug fit, still trying to work out how to overcome this.
15 maart 2023
Antwoord van Heat Treats
Thank you for sharing your experience and feedback - we really do appreciate it.
Antwoord van Heat Treats
Thanks Kathie - happy to hear everything was to your satisfaction.
Ordered easily
Ordered easily, received quickly and in use immediately- one very happy customer 👍🏻
14 maart 2023
Antwoord van Heat Treats
Many thanks for your positive feedback, it's much appreciated🙏🏻
Prompt efficient service
14 maart 2023
Antwoord van Heat Treats
Thank you for taking time to leave us your review🙏🏻
Antwoord van Heat Treats
Many thanks for sharing your feedback.
The items were delivered very quickly…
The items were delivered very quickly and were as expected.
16 februari 2023
Antwoord van Heat Treats
Thanks Bridget - hope you're enjoying
Antwoord van Heat Treats
Thank you Kim - wonderful to hear this is helping your dad.
Fabulous web sight
Fabulous web sight . Bought as present . Web page easy to use super fast delivery .
16 februari 2023
Antwoord van Heat Treats
Thank you for sharing your valued feedback Marion - we really appreciate it.
Excellent service!
The products range and website are good, which you kind of expect nowadays, but what makes Heat Treats really stand out is their customer service. We had reason to contact them directly about an issue (not their fault) and the response has been excellent - understanding, helpful and quick. Very happy.
27 februari 2023
Review zonder uitnodiging
Antwoord van Heat Treats
Thank you very much Chris; we're so happy to have been able to resolve your issue and leave you a satisfied customer.
Bought a throw which is badly flawed…
Bought a throw which is badly flawed with weave problems. Want to return it, spoke to Lucy who said she would call me back on Monday to give me return info - now Thursday, after several attempts at phoning the which always culminates in a "leave a message" and an email - nothing. If this carries on tomorrow I'm going toTrading Standards.
6 februari 2023
Review zonder uitnodiging
Antwoord van Heat Treats
Dear Mr Anderson, we have been in communication with you directly for several days now and explained the reason why you had difficulty getting through to us and we have apologised for this several times. The claim regarding the throw is under investigation and will be dealt with directly with yourself as per our ongoing email exchange.
Would order again!
Bought some novelty slippers from here. Really cool selection and delivery was quick. I'd definitely order from here again!
29 januari 2023
Antwoord van Heat Treats
We're delighted to receive your comments Nat and hope to see you back in the future. Thanks :-)
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