Heatzen Reviews 292

Jimmy, arrived early. Completed the installation of the new boiler,professionally and in good time. Kept me informed along the way, thanks Jimmy!

Huge thank you for the boiler installation at my parents’ home. Jimmy was polite, professional, and delivered outstanding workmanship. Would highly recommend this installer, company and service!

Jimmy came and installed our system plus 9 radiators single handedly. We so appreciated his hard work in getting us up and running in a single day. Unfortunately, there are a few issues but these were mostly due to original surveyor not picking up on things which meant correct fittings/parts not being available and a new radiator to replace leaking rad in back room being undersized (having been replaced with a smaller, single-panelled radiator). Also, the non-working radiator in hallway did not get replaced so hallway still is cold. Our installer could have used a helper but the company had laid everyone off prior to our install, which meant a stressful and long day for Jimmy, who did a great job despite the challenges. Thankfully, my husband was able to help carry some of the heavier radiators and old cast iron boiler, but this could have been an issue for someone elderly or infirm.

The guys who came to fit the insulation and boiler could not have been more professional, pleasant and experienced. However we were misled by both Heatzen and the installer and told that we would have a 10 year Guarantee for our Worcester Bosch boiler. As it was fitted by an accredited installer why was this reduced to 2 years. This gives us added stress going forward when the installation of a new boiler was to alleviate this as we are in our 80’s and not in great health. This is very disappointing.

The workmen were both excellent, they kept me informed of arrival time, work carried out, I was consulted throughout the fitting and the work was completed to a high standard. Jimmy went above and beyond and I’m very happy with the work that was carried out.

Jimmy and team excellent work.I am 100% happy with the results.Highly recommend. Many thanks.

So I took my reviews off a while ago because they asked me not because i have ever been happy with them. I decided last year to pay a plan with British Gas which luckily included radiators & yearly boiler service but they came and this happened he said if it breaks diwn we won’t coo ok me out to it and hes put stickers on it
Condemning it do not use he said no idea why they have put that boiler in . I said well I asked for the bigger boiler his response was excuse me for saying but they are supposed to be the professionals and they should have refused explaining it wouldn't be suitable because it’s not accessible where it is due to its size so shouldn’t have been installed. So I can’t see any way round this i am going to see what a solicitor says. I really can’t see any other option who wants a boiler that isn’t accessible unless you cut the plinth out of a new kitchen.

Luke arrived to install a central heating boiler. From the outset he was very professional, cheerful and patiently and clearly explained what he was going to do, putting us at ease. We could immediately see he was very experienced and the work was carried out without any problem and without leaving any mess. Before leaving everything about the running of the boiler was explained and a contact number provided if we needed advice. I would recommend him without hesitation. A Five star service.

Jimmy and Tom were excellent they grafted all day and got two days work sorted in one excellent workers 100% recommend

Excellent work by Jimmy and Tom and really nice guys.

Really quick, jimmy and Tom got the job done. Very happy.

Jimmy and Tom are the guys you want in your property, I’m disabled and in a wheelchair they were helpful polite and did a fantastic job well done

Jimmy n Adam were absolutely fantastic, can’t thank them enough for a cracking job!!! 5 stars

Cowboy company I am reposting my review as they had it removed. They came out to install a boiler and the work was horrific nothing but issues and poor workmanship. Several complaints to Zoe in customer service about a leak that damaged my floor that they still have not had the decency to repair. Again I will post messages to prove the radio silence I have had and compete disregard for customers properties or taking any account for liability. Avoid like the plague they are just after grant money and couldn’t give a monkeys about your property.

Heatzen were very good company to deal with and the installation team Luke and Ky did a fantastic job installing my new boiler.there was a problem with the existing gas supply when they found it was leaking but overcame the problem in a very professional manor.
Very hard working and efficient team.

Very happy With work the gas engineers have done friendly hard workers
All good

Jimmy and Tom done a fantastic job

Jimmy and Tom installed the heating, explained what they were doing. Job well done

Jimmy Adam and Tom have been very efficient with a big job nothing was too much trouble. Thank you 🤩

Turned up on time explained everything to be done, worked nonstop did the job in a day. Back boiler removal and water tanks. Very respectful of my home cleaned up very well.
Really nice couple of lads, very happy with the job they have done.5 stars