5 ⭐ Both Gina and Anne were excellent and gave me options to try before going straight to selling me additional linings for the helmet , i certainly didn’t feel pressured into buying other it... Toon meer
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Lees wat reviewers zeggen
Ordered a helmet and larger cheek pads in separate orders. Sent my measurements to someone at Hedon to verify, but it was still a bit big. So ordered the cheek pads. Both are amazing beautiful qua... Toon meer
Hedon produce beautiful helmets and have an attentive customer service team. I’ve bought 2 of their helmets and most recently used their option of thicker cheek pads for one full face Heroine Interste... Toon meer
Okay to start off I tend not to trust marketing in general. However most of the images and video footage seemed to be from their actual factory showing their construction and materials. Considering... Toon meer
Bedrijfsgegevens
Over Hedon
Geschreven door het bedrijf
Based in London, Hedon believes in the perfect fusion of two essential elements: style and safety. Our brand represents a harmonious blend of cutting-edge engineering and timeless design, redefining the way you experience the open road.
Helmets and accessories crafted with meticulous attention to detail and noble materials, Hedon helmets are more than just protective gear; they are a statement of individuality and a testament to uncompromising quality. Built to last, our helmets are born from a passion for motorcycling and a deep respect for riders' safety, offering you the best of both worlds.
Join us in embracing the spirit of freedom, adventure, and unparalleled craftsmanship. Hedon Helmets - Where Safety Meets Style, Where Tradition Meets Innovation. Ride with confidence, ride with Hedon. #thehighisreal
Contactgegevens
Verenigd Koninkrijk
- 01895443074
- aftersales@hedon.com
- hedon.com
4,5
Uitstekend
584 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Really quick delivery and the look and…
Really quick delivery and the look and feel is really premium. Super comfy.
27 juli 2026
Excellent service and an excellent…
Excellent service and an excellent helmet that fits perfectly
27 juli 2026
Hedon produce beautiful helmets
Hedon produce beautiful helmets and have an attentive customer service team. I’ve bought 2 of their helmets and most recently used their option of thicker cheek pads for one full face Heroine Interstellar helmet after I received it. It all went very smoothly and I could not be more satisfied. I hope in future they’ll expand their range, I’d be happy to buy another helmet from them.
30 juli 2026
Review zonder uitnodiging
If I could give no stars I would
If I could give no stars I would, the service I received was shocking, I purchased a visor for my helmet and a pair of gloves, the parcel
Was lost by DHL and I never received an offer of replacement, the emails went backwards and forwards between us for a month before I finally just requested a refund, the refund never arrived so I took it up with my bank who made contact with this retailer, they then insisted the item was delivered to me, it’s criminal if I’m honest, I have now sent all correspondence to my bank, let’s see if they deny it with the proof, I would not shop at this company
14 juni 2026
Review zonder uitnodiging
Antwoord van Hedon
Hi Darren,
We’re sorry for the delays and frustration caused while the missing shipment was being investigated. The parcel was ultimately confirmed as unrecoverable, and we can confirm that the full order amount has now been returned to you through your bank.
We sincerely regret that your experience fell short of the standard of service we aim to provide.
Hedon Customer Services
Great products and great service!
23 juli 2026
Truly attentive customer service
Truly attentive customer service. Helpful and solution-oriented, with reliable communication.
After-sales service that aligns with the company's values and brand image. Top-notch!
20 juli 2026
Review zonder uitnodiging
Customer Service is excellent, helmets high quality
The helmets are gorgeous and high quality, no doubt. Fit and finish is fantastic, especially for a handmade product. I feel like that’s mostly obvious though. It’s apparent there’s a lot of time and attention to detail that goes into making these that most people can immediately see.
What you can’t see is the buying experience. Very excellent customer service from Hedon. Frequent updates on orders, prompt responses to any questions, final check in prior to shipping, solid communication. I didn’t need to exchange my size so I can’t speak to that experience, but I feel like it wouldn’t have been difficult based on their responsiveness. Already ordered a second helmet.
3 juli 2026
Review zonder uitnodiging
See my emails.
6 juli 2026
Antwoord van Hedon
Dear Andrea,
We are sorry that your overall experience did not meet your expectations, particularly because of the delivery delay and the inconvenience of having to collect the parcel from an access point.
We have carefully reviewed your order and the communication history. The Shipping section on the product page states that taxes and duties are prepaid for European orders except those being delivered to Germany. Our order confirmation also advises that any import duties and taxes are the responsibility of the recipient.
These charges are assessed and collected by the local customs authorities and the courier. They are not charged by, paid to, or controlled by Hedon. For this reason, we are unfortunately unable to reimburse the approximately import charges.
We understand that this was an unwelcome additional expense, and we appreciate your feedback regarding how prominently this information is displayed. We have responded to you directly with a more detailed explanation.
Regards,
Hedon
The best Helmet on the market
Heroin Racer 2 in Matte Black is the best looking helmet on the market. Plus it’s comfortable and light making this a solid purchase.
3 juli 2026
Very professional
Very professional. Excellent packing for these great hand-made products. Highly recommended.
6 juli 2026
Product support and stock control terrible
Like others fell foul of overseas / automated customer service support. In the end 10 days after placing the order gave up and requested a refund. Clearly their storefront doesn’t link to stock control as website shows availability but that’s not the case. Customer support takes typically 48 hours to get back to you and offers little help in terms of what’s actually in stock - despite a specific requirement on size and model…
Shame - nice product but poor support.
13 juli 2026
Review zonder uitnodiging
Antwoord van Hedon
Dear Ross,
My name is Aaron, and I am the Customer Services Supervisor at Hedon. I have personally reviewed your order and the full correspondence with our team.
We sincerely apologise for the experience you had. The helmet you ordered appeared available online, but we were subsequently unable to fulfil the order because the required ECE-certified version was not available. We also acknowledge that the information provided regarding alternative models was inconsistent and did not give you the clear and reliable assistance you should have received.
You should not have needed to contact us repeatedly to establish what was actually available or to follow up regarding your refund. We recognise that this fell below the standard of service expected from Hedon.
Your refund has now been processed to the bank account details you provided, and proof of the refund was sent to you by email. Depending on your bank’s processing time, it may take a few business days for the funds to appear in your account.
We are reviewing both the website stock information and the internal process used by our team when confirming availability. We appreciate your acknowledgement that the product itself is excellent, and we are sorry that the service surrounding your order did not reflect the same standard.
Kind regards,
Aaron
Customer Services Supervisor
Hedon
Worth the price BUT...
Id like to start with build quality, overall good with an A+ on the liner, fit and finish compliments with tight seams and no obvious signs of a bad day at work.
Next is paint, i would give paint a B, i expected more of a custom deep quality color full of thick metalflake but i feel as though it has been beat by the very vintage helmets it is trying to replicate.
Last my only real major negative is that the safety strap on the neck is entirely too small ,D, as if the wrong size was fitted to my helmet, the helmet fit itself is perfect but the strap almost fails to make it through the second D-ring. I am 5'10" and 150lbs for reference and am not double chinned.
Overall the helmet is great and well priced however there are a few small areas that could be improved and hopefully we see more vibrant paints in the future.
3 juli 2026
Antwoord van Hedon
Hi there,
Thank you for taking the time to share such detailed and balanced feedback. We are pleased to hear that you were impressed with the helmet’s overall build quality, fit and finish, and that you consider it good value.
We also appreciate your comments regarding the paint finish and the length of the safety strap. Constructive feedback like this is valuable to us, and your observations will be shared with our product team for consideration as we continue refining our helmets.
As we have not received a separate enquiry from you through our customer service centre, please feel free to contact us at aftersales@hedon.com should you have any concerns or require assistance. Please address your email to Aaron, and I will personally ensure that your query is properly reviewed and followed up.
Thank you again for your feedback and for choosing us.
Kind regards,
Aaron
Customer Services Supervisor
Helpful and responsive throughout the…
Helpful and responsive throughout the entire process
22 juni 2026
Absolutely delighted !
I’m absolutely delighted with both the headset and the overall customer experience. The product exceeded my expectations, and the service was outstanding from start to finish. I highly recommend this company to anyone looking for quality products and excellent customer care.
25 juni 2026
I am so disappointed
I am so disappointed, yet glad I never made an order. Hedon’s archive page website has one price to tempt you in but then another when you try and order. Queried it with them and either the responses are from a bot or someone overdosing on ChatGPT. Round and round. I gave up. They said “we hope to have the opportunity to resolve this for you” and a week later I’ve not heard a thing. I should have gone to Motolegends and that is what I’ll do. Glad I never paid Hedon any money if they have service this poor.
22 July 2026 update: It has taken 19 days for Hedon to reply to my review. In his response Aaron lists an email address, yet that is invalid. I have replaced 'domain' with Hedon and will see what I get. The incorrect/erroneous pricing remains on the Hedon website to this day. I had a dozen or more emails with them at the time so either they have a huge volume of complaints or the hopeless customer service continues. These helmets are expensive and, dealing with a homegrown British company, I hate to be reporting such dire service.
26 juni 2026
Review zonder uitnodiging
Antwoord van Hedon
Hi Matt,
Thank you for sharing your feedback. We are genuinely sorry that the pricing information and subsequent lack of follow-up left you feeling disappointed.
We have tried to locate your original enquiry in our customer service system but, based on the information available in this review, we have been unable to identify the correspondence. During our archive sale and the promotional launch of our new Psilo range of adventure helmets, we received an exceptionally high volume of enquiries. Unfortunately, it appears that your message may not have received the timely attention it should have.
We would still appreciate the opportunity to clarify the pricing you encountered and assist you with your purchase. Please email us at aftersales@hedon.com, include any screenshots or details of your previous enquiry, and address your message directly to Aaron. I will personally ensure that your concerns are properly reviewed and that you receive a clear and helpful response.
Kind regards,
Aaron
Customer Services Supervisor
Beautiful products let down by…
Beautiful products let down by atrocious AI / overseas support.
My gloves suffered from a manufacturing defect, and whilst Hendon agreed to replace them, it has taken 2 months from first reporting the fault and still no resolution. The response from their support is almost bot like and rarely does it feel like they are understanding any context.
It’s sad when such a premium brand suffers with such basic customer service which inventively will lose them customers.
2 juli 2026
Review zonder uitnodiging
Antwoord van Hedon
Hi Joe,
Thank you for your feedback, and please accept our sincere apologies for the lengthy delay and the poor communication you experienced while awaiting the replacement gloves.
We completely understand your frustration. After the detached popper was reported, the issue was escalated for review and was subsequently identified as something that needed to be corrected at our manufacturing facility before further units were produced. Unfortunately, completing this correction and replenishing the affected stock took considerably longer than anticipated, resulting in a delay of approximately two months.
While the manufacturing issue contributed to the delay, we recognise that our communication throughout the process should have been clearer, more consistent and better informed by the previous correspondence. We are especially sorry that some of the replies you received did not properly reflect the context of your case.
We understand that the replacement has now been completed, and we hope the new gloves meet your expectations. Should you require any further assistance, please email aftersales@hedon.com and address your message directly to Aaron. I will personally review your enquiry and ensure it receives the appropriate attention.
Thank you for your patience and for supporting Hedon since 2016.
Kind regards,
Aaron
Customer Services Supervisor
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