As with every One Heimat order, the delivery was very quick and the quality excellent. Certainly the place to go if you are looking for a taste of Germany in the UK. Great variety of products. Canno... Toon meer
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Ordered for the first time. Little hick up with Address. Immediately solved. Lovely products. Arrived real fast and in perfect condition. Will definitely be ordering again . Excellent xxx
Great that I can readily purchase products that are somewhat difficult to find otherwise. My only grouse would be the delivery by amazon - I was bombarded by messages from them and then when they del... Toon meer
I can obtain some German foodstuffs from Lidl and Aldi, but many of the things I grew up with, like Teewurst, Bratheringe, Griebenschmaltz, proper Leberwurst, proper red cabbage, Knoedel, just aren't... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Heimat.one is the home to original German products in the UK. Buy authentic German food at Heimat.one. Find all your favourite brands in one place with quick and hassle-free delivery.
Contactgegevens
14 Betony Rise, RG42 5AF, Bracknell, Verenigd Koninkrijk
- 020 8125 4679
- mail@heimat.one
- heimat.one
4,7
Uitstekend
389 reviews
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Excellent service
Excellent service. Schnitzel just as tasty as those I had in Germany when I lived there. Look forward to my next order when they are back in stock. Thank you
3 juli 2023
Good product- fast delivery.
29 juni 2023
Brilliant service all round
Brilliant service all round. Very fast delivery and well packed. Lovely to find German based food available in the UK. Made my husbands day. Ps. It was yogurette and very nice indeed.
26 juni 2023
Fast delivery and well packed.
25 juni 2023
Very prompt delivery
Very prompt delivery. All items well received for birthday present in area where German products not accessible. Thank you very much.
17 juni 2023
Direct response of order and prompt…
Direct response of order and prompt delivery.
The variety of choice.
13 juni 2023
Late delivery and 2 items out of best…
Late delivery and 2 items out of best before date by 8 days.
Second time dissapointed 😒
19 juni 2023
Antwoord van One Heimat
Dear Customer,
We sincerely apologize for the experience you had. At Heimat, we strive to provide a best-in-class service but there are circumstances beyond our control.
Having checked the records, we can see that the items have been refunded. It's the least we can do. However, we also wanted to provide some background as to why this happened.
The day your order was placed, the courier company we used decided to cease its operation. This came without a pre-warning resulting in a major disruption of the operational processes. We then changed to Royal Mail in order to get your parcel out as quickly as possible. However, the delays at this stage were already significant and this, together with a slower delivery service by Royal Mail, effectively meant that your parcels arrived late and the items were beyond their best before date.
We have now changed the courier service in order to avoid things like this happening going forward. And while this isn't a fix of your order, we wanted to ensure that you know the background.
Kind regards,
The Heimat Team
Great service and lots more choices…
Great service and lots more choices than most. I hope one day that things like kassler and other sandwich meats will arrive otherwise great
12 juni 2023
Quick excellent service.
12 juni 2023
Fabulous selection of German food
Easy to use website, fabulous German selection, reasonable prices, didn't get my parcel as it was damaged,got in contact with Heimat via email, got quick response and updated all the time, problem solved
Looking forward to my Order
11 juni 2023
Great customer services
There was one issue with the order, but Heimat sorted it in no time. Cannot fault them at all. Thank you!!!
11 juni 2023
Top quality as usual :)
28 mei 2023
Very rapid delivery
Very rapid delivery. Would it be possible to let us know when delivery is due I.e Morning or Afternoon?
Apart from that everything was great.
27 mei 2023
Doing well
Doing well, goods arrived well packed, delivered even earlier then expected, very happy with choices
27 mei 2023
Excellent service
27 mei 2023
Easy and quick
Ordering was straightforward - delivery quick - complete hassle free - would order anytime again
23 mei 2023
Great Operation!
I've ordered from this company a few times. Everything has always been good quality, with decent best before dates. Delivery is really quick too.
If you need to contact them, they respond quickly. Can't fault them.
30 mei 2023
Review zonder uitnodiging
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