I had an issue with a missing parcel and contacted Hella Heels for help. Daphnie from customer service was absolutely fantastic! She was so helpful, friendly and went above and beyond to help loca... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
After hearing bad reviews from friends about Hella Heels being poor quality that breaks easily and and having 3/4 boots be "out of stock"after my friend had already purchased them and was then forced... Toon meer
Bedrijf heeft geantwoord
Love the valentines edition heartbreaker open toe boots. Height is perfect, colours are perfect, the soft velvety cushion sole is perfect. Very gorgeous shoes. Super quick delivery this time... Toon meer
I messed up and bought a size too small in a color that wasn't for me and Hella gave me a gift card worth more than the original shoes. Honestly, though, I live for their og gliteratti materials becau... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Leaders for iconic pole dancing shoes, thigh high heels & stilettos. Designed by Dancers for Dancers.
Contactgegevens
Australië
- hellaheels.com
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Hellas are HELLA GOOD
I’ve bought only 2 pairs of shoes so far but I am madly in love with them!
Hellas are hella comfortable, hella hot!! Cute!!! Everything.
I love how confident they make me feel when I dance in them:)
I am super grateful that they are Vegan and carry bigger sizes!
Hellas are dream coming true. Big Thanks for them xx
Only worn twice and they are absolutely ruined!!
Never going to buy from Hella’s again!! This is my third pair as I have loved how the boots fit my feet and never had a problem until now. I bought a pair of the purple rain over the knee boots with a peep toe, I wore them once to pose in a photo shoot and then I wore them a second time when I was pole cleaning at GBPC. These boots material are faulty as I have about 3 rips and a few places are blistering as well after only having them on twice and never even dancing in them at all. I have other shoes that are made from the same material that I have wore over and over again to do multiple routines and advanced tricks and over the 2 years I’ve had them they’ve not ripped once!
I was so disappointed in Hella’s customer service skills as they basically told me that its not the product that’s faulty, it’s all my fault and they were even telling me to change my technique etc. I don’t know why they think that’s acceptable to talk to people like that.
Now I’ve lost out on over £100, I’ve got no boots to perform for a competition which is what I bought them for.
Just want to warn people of this company as they will do anything they can to ensure they do not look after their customers. DO NOT BUY FROM THEM!

Antwoord van Hella Heels
I have 36 pairs of hellas
I have 36 pairs of hellas. They're all amazing except I bought 3 different pairs of the cupid shield stilettos and none of the ankle straps were long enough. You should have recalled these. I bought 1 pair from you and a pair for a friend. Both the same... and a pair from pole junkie.
All three were too short on the ankle straps.
I also think the quality of the shoes are great 99% of the time. I've had none of my shoes break. Just wear down. Which is amazing.
Please make more colours in the sheild stilettos they're the comfiest shoes I've ever worn. The ones with the clear tops. Make it reign! These are so underrated. 🔥
I always have a great experience with…
I always have a great experience with Hella Hells!
Shoes are really comfy.
Love this company and their shoes <3
Amazing quality shoes and accessories, great customer service, and fast shipping. I now have 3 pairs of Hella Heels + shoe protectors and they have held up so well over the years
Great products
Great products! Arrived on time, as expected, and it great shape. Ordered a dreamy pair after rave reviews from a friend and professional stripper. Hella's are her go-to's for work and swears by them. I get her enthusiastic review now ;)
Great shoes great service
The pairs I got were high quality, and it was easy to place, track, and receive my order :)
So here’s the cold hard facts about my…
So here’s the cold hard facts about my experiences With Hella Heels
I’ve ordered from Pleasers, Hella Heels US and UK.
I love my heels from pleasers and everyone insisted the Hella Heels was much better quality and I would be satisfied with the price markup.
It’s important to note that they have a statement in the fine print about the likelihood of receiving products missing the heel cap… the fact that this is so common it must be stated in the fine print makes every order nerve wracking. You’re also paying a hefty price for shipping with a good chance you’ll receive something incorrect or missing “pieces”
So not only are you likely to receive the incorrect (I’ll get to my story) or faulty product, but they also ask for a TIP at checkout. Before you even receive the order…
I ordered a pair of boots on sale and I’ll be honest they are very comfortable and I wear them lots. I also got the clear shoe protectors, and in my personal experience they do not last nearly long enough to be worth the price.
Now, I did order two pairs of sandals on Black Friday…
No one will tell me whether the one pair was made faulty, or they shipped me a wide fit pair. I had to send videos of me measuring the over the toe strap of both shoes to hella heels to prove that they send me one pair of faulty heels. It took several weeks and slow response times but they finally refunded me for the shoes and had me ship them back, but I was never compensated for the extra cost in shipping weight.
Pleasers are a much more secure sandal, and I have seen videos of people experiencing the same issue where hella heels won’t hold their arch in.
Overall very disappointed in the price tag and “Tip” culture of this company for the poor quality and customer service they offer.

Antwoord van Hella Heels
Absolutely love hella heels.
Absolutely love hella heels shoes they are my all time favourite. Would 100% recommend them.
Why did I wait so long to make an order?
I love my Hella heels. We made a bulk order before they moved to the states. I myself - as a studio owner - have been reluctant to purchase my own pair (because I have a shoe problem and already have too many). But took advantage and am I ever glad. The heels fit much looser than other brands - so buy true size not up or down. But their shoe protectors? If I had had their shoe protectors on all the shoes I ever had + I would have every single shoe I ever bought. They are absolutely ingenious. I cannot express enough GET THEIR PROTECTORS.
Best quality products
Best quality products
It is the second time I buy from Hella Heels and I am very satisfied with the product design and quality, as well as with customer service
Really good product and great service
Hella has always provided me with quality products and they are always quick to answer when I present them with a question regarding the product, shipping or anything really. I live outside of the US and it help when deciding on any product
Glitter Neon Dreams are made
Bought the glitterati classic stiletto 8” last summer and they have been my go to pair ever since. The change made to the shape of the toe from previous stilletos has made all the difference and they are so comfy. Got shoe protectors to match, one turned up with slight discolouration and the team were amazingly quick to act and replace- brilliant service as usual
Other pole heels exist but I’m not sure why, I’m a hella girl all the way!
Glitterati rocks <3 super cute shoes
Glitterati rocks <3 super cute shoes, comfortble, can wear them for hours
Love Hella-shoes
Love Hella-shoes, so comfy, good quality, the matching shoe protectors are great!
The only issue is that a lot of things are sold out a lot, so it can be tricky to get a hold of what you want!
Hellas are really good
Hellas are really good, there are so many sizes, styles and fittings to choose. My first ever pole boots were Hella Heels amd I fell in love with them instantly. Very comfortable and light.
Really love my Boots
Really love my Boots. They fit perfectly and are not too narrow or wide for my feet. I have black fake suede Boots and the good thing is, that there are no black stripes on the floor after dancing and sliding!
Perfekt fit for my feet💕
Perfekt fit for my feet💕
Still obsessed with the Valentine's Drop.
Great quality and very fast shipping to…
Great quality and very fast shipping to Germany. ❤️
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.







