Tomo Mortgage Reviews 259

My experience with Tomo and most importantly Irena Liu has been great. I was a first time home buyer, determined to get the best possible rate and lender fees. I reached out to Tomo at first, and Irena contacted me immediately and provided what ended up being "by far" the best loan terms - it took me about 2 weeks ot convince myself after contacting many other lenders and brokers. I was a little hesitant to work with what seemed to be a big lender, where everything was online and by phone vs for example a local bank or a broker where things were done in person, but I was very wrong. Things moved super fast and we closed in 20 days (we could have done it even in 15, but my work travels delayed me). I always felt that Irena and her team had my best interest in mind. She heard my concerns, fears, reasoning, RE plans, financials, etc and she was available at any time from early morning to late evenings. Highly recommend Tomo and Irena Liu!

Lowest rate I found, I shopped around at a few different ones. but also they had the best response time when I needed last minute changes to the pre-approval letter for example. Found a house I was willing to increase my offer on, and it was Saturday, Tomo got back to me same day in time to put the offer in that day. That was the house I bought and offer was accepted same day. Website was clear and easy to navigate what we needed to do. There was always someone I could reach out to for more information.

Back in the day when you got a conditional approval letter, all you had to do was satisfy every condition and you got the green light to go. I did all this and then 3 days before scheduled to close they said I needed to pay off a 6 year credit card debt (due to covid and losing my job). This could have been included in the conditional approval but was not. I lost $1500 in earnest money and inspection fee because of their lack of disclosure.

Unbeatable Value: Tomo delivered the most competitive rates in the market—significantly lower than the big banks—and the zero lender fee structure saved me thousands on my purchase.

Reliability You Can Trust: In a volatile market, Tomo proved to be a rock-solid partner; their transparency and "No-BS" approach made me feel completely confident in my financing.

Precision Closing: Their process is a well-oiled machine that guarantees a timely closing, ensuring every deadline was met with room to spare and zero last-minute stress.

Expert Communication: I was never left guessing thanks to their proactive updates; the team’s communication was clear, consistent, and professional at every single milestone.

Seamless Digital Experience: The entire mortgage journey was incredibly smooth, combining a user-friendly tech platform with a high-touch service team that handled my purchase with total care.

Their rate is attractive transparent no other fees. I had a competing rate offer 2.5 weeks before closing, TOMO provided a generous counter offer to keep me with them. Ready to closing time is within 3 weeks.

Very disappointing experience with Tomo. I submitted a complete application and am fully qualified (and approved with other lenders), yet they refused to provide a Loan Estimate and gave inconsistent and shifting explanations.

When I asserted my rights, I was told I would be denied instead. Peter (NMLS #2063056) handled this in a way that raises serious concerns about compliance with RESPA and basic lending transparency standards.

Refusal to provide required disclosures, lack of accountability, and no ability to escalate to management. The overall experience felt intentionally opaque and unprofessional. I would strongly recommend working with a more transparent and compliant lender.

They got people that stupid that don't know what they're doing I would never recommend them to nobody not even my worst enemy they wait till a week before closing to give people their answer I was working with them for 3 months and that we got to do three different clothes and times because they were playing games so I would never recommend them for nobody

As a first time home buyer finding a lender was very crucial in my search. I looked into several different lenders, and was intrigued when I came across Tomo Mortgage. There competitive mortgage rates grabbed my attention. Within a couple days I was working directly with Michael Welsh. He provided an estimate for the mortgage and closing costs the same day. The closing costs were significantly lower then any other lender I spoke with. During the process Michael and my loan advisor, Forrest Lansky, kept constant communication and answered all of the questions I had. I ended up saving $14K in closing costs, and overall it was a great experience. I will definitely recommend them in the future.

This company should be put on a watch list they have these astronomical monthly fees. And for the last 2 months you haven't been able to link your bank account so you can't actually activate your card. It's a scam essentially and trying to get them to stop billing you that good luck.

Our Tomo agent, Dylan Grushoff, was professional, informative, and extremely responsive. He explained all the terms, requirements, and options clearly, and when the forms promptly arrived, there were no unexpected additions or surprises. Our negotiations for a new home became complicated (not from Tomo's end), and Dylan was very helpful in helping us sort out what our various options were. I have no complaints and only praise for all of my interactions with Tomo.

Having gone through the homebuying experience previously, working with Tomo was unbelievably easy and fast. Even my realtor and title company commented how quick and diligent they were. Their initial application takes a bit more time than other "fast" digital lenders but no one came near the rates and customer service they offered. I especially liked that the rate that was advertised to me was the rate I actually secured. No gimmicks. Glad I took a chance on them. Special shoutout to Joe, my loan advisor, who was truly excellent.

Mortgage advisor was extremely helpful and informative. Made process easy.

Awesome. Easy.

So far so good! Currently putting out offers as a first time buyer, and checking in with all the Lenders for the best rates/customer service.
The application process was fairly standard to what I had seen before.
Chatting with our assigned Loan Advisor, AJ Hitchens, was extremely pleasant. We walked through the pre-approval document together and he explained all their selling points effectively.
I think the rates will be hard to beat!

Very efficient and Accurate

Straight forward and clear. This is not my first home purchase so not a learning experience. Timely, no fuss. I like the no lender fees.

Dylan is great and dedicated and loved his job. He does care about you and your home buying journey. He finds anything he could to help you achieve your goal.

Spoke with Aaron Shaw and he was very helpful, I filled out the application online and he reached out to me the very next day. Aaron went over all my options and made sure I understood everything clearly. He also sent me the pre-approval letter right after our call wich was super helpful. Definitely recommend reaching out if your looking to buy a new home.

The team was very consistent. They stay right on me to